Worst Customer Experience Awards

[Anonymous]

Anonymous wrote:There was a Chinese restaurant in Van Ness that had the world worst wait staff. She served DH the wrong order (Peppered Chicken), which he hates peppers so definitely did not order. She told DH to eat it, he might like it! She refused to bring him anything else.

[Anonymous]

Frontier was the worst of all time, had to start recording conversations with them and initiate legal action. A four month battle but in the end I vanquished them.

Comcast is a close second after they wanted to charge $25 "activation fee" to move our cable box from one live outlet to another. I posted instructions for how to cut the Comcast cord and get an antenna to thousands of people via 2 huge listservs I'm on. Dozens of people wrote to me for details and thanked me later, so I likely cost that terrible company a lot more than $25. They can eff off.

[Anonymous]

Any health insurance company or telcom is going to try to wring as much $$ as possible out of consumers. We pay WAY more than other countries for health care, prescription drugs, internet and cell plans. This is due to unfettered capitalism and collusion allowed and encouraged by our elected officials, who represent corporations not people. Corporate profits are way up, prices are way up, tricks and monopolies are rampant. We are unprotected.

[Anonymous]

Anonymous wrote:Frontier was the worst of all time, had to start recording conversations with them and initiate legal action. A four month battle but in the end I vanquished them.

Comcast is a close second after they wanted to charge $25 "activation fee" to move our cable box from one live outlet to another. I posted instructions for how to cut the Comcast cord and get an antenna to thousands of people via 2 huge listservs I'm on. Dozens of people wrote to me for details and thanked me later, so I likely cost that terrible company a lot more than $25. They can eff off.

Thank you. Sincerely. I didn't, and it makes me feel better that at least someone punched them in the nose.

[Anonymous]

Anonymous wrote:Any health insurance company or telcom is going to try to wring as much $$ as possible out of consumers. We pay WAY more than other countries for health care, prescription drugs, internet and cell plans. This is due to unfettered capitalism and collusion allowed and encouraged by our elected officials, who represent corporations not people. Corporate profits are way up, prices are way up, tricks and monopolies are rampant. We are unprotected.

Sorry but this just is not true for health insurance companies. Nonprofit health insurance companies operate like a government agency. It's very close to what we would get with single payor.

[Anonymous]

Any health insurance company. Pick one and I promise it will be a nightmare.

[Anonymous]

Bank of America - I had a horrible experience after someone stole my debit card number
Dunkin Donuts - they do not respond to complaints (thank you for telling us is NOT a response)

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Bank of America

x1,000,000,000 When we get back from 4th of July events I will come back and post a story that will make your hair curl. It just happened to my best friend's mom. All I can say is wow, BoA is full of a-holes with the trip they pulled on her recently widowed mom.

I had such an a abysmal experience with them. Hours and hours of my time for a fraudulent charge. I had already given up on getting the money back and finally when I told them I was closing my account they magically were able to address it.

Np, I'm taken aback when I hear of anyone who still banks with BoA...

I've banked with them for 20+ years and never had a bad experience.

Same here. I dare say I’ve had nothing but positive experiences.

[Anonymous]

As soon as I saw the title of this thread I thought Pottery Barn/West Elm. Still traumatized years later from the drama of getting our back ordered west elm bed frame delivered. The final act was when, after multiple miscommunications with their warehouse to coordinate the “white glove” delivery service, a crew of extremely stoned gentlemen arrived at our house unannounced and jammed together our bed frame in 10 minutes, disappearing (literally) before I could notice that the legs and pieces against the wall were an entirely different color. Like dark brown when the rest of the bed was light blond wood. West elm asked us to disassemble the bed but surprise, they had stripped the screws when they assembled it. The best part (not West Elms fault obviously, but at that point I really wanted to blame them) was I went into early labor a couple days later so spent my maternity leave on a mattress on the floor AND on the phone with West Elm customer service (again). I say this all tongue in cheek, first world probs, etc., but am still baffled by how terrible the customer service and order fulfillment process is for such a huge supplier. Maybe it’s better now years later but we won’t go back.

[Anonymous]

Anonymous wrote:As soon as I saw the title of this thread I thought Pottery Barn/West Elm. Still traumatized years later from the drama of getting our back ordered west elm bed frame delivered. The final act was when, after multiple miscommunications with their warehouse to coordinate the “white glove” delivery service, a crew of extremely stoned gentlemen arrived at our house unannounced and jammed together our bed frame in 10 minutes, disappearing (literally) before I could notice that the legs and pieces against the wall were an entirely different color. Like dark brown when the rest of the bed was light blond wood. West elm asked us to disassemble the bed but surprise, they had stripped the screws when they assembled it. The best part (not West Elms fault obviously, but at that point I really wanted to blame them) was I went into early labor a couple days later so spent my maternity leave on a mattress on the floor AND on the phone with West Elm customer service (again). I say this all tongue in cheek, first world probs, etc., but am still baffled by how terrible the customer service and order fulfillment process is for such a huge supplier. Maybe it’s better now years later but we won’t go back.

Wow!

A few months back, I had been waiting for a bed delivery from PB for several months. After finally being scheduled for delivery, the bed had a missing part on the day of arrival. The delivery men said that since the pieces were super heavy, it made more sense to leave them in my bedroom until the one missing part arrived in 2-3 days. PB's track record with deliveries should have been my first clue that 2-3 days was an unrealistic expectation. Still, I agreed to the arrangement, and the drivers went on their way. Meanwhile, I had big slabs of wood stacked in my bedroom. 2-3 days turned into my bedroom serving as a warehouse for six weeks before the missing part arrived.

I requested a refund of the "white glove" delivery, but PB denied the request. I guess they view customer spaces as storage as normal.

[Anonymous]

I would rather continue to get taken advantage of than feel stupid for sticking with a large commercial bank for decades.

[Anonymous]

Anonymous wrote:Frontier was the worst of all time, had to start recording conversations with them and initiate legal action. A four month battle but in the end I vanquished them.

Comcast is a close second after they wanted to charge $25 "activation fee" to move our cable box from one live outlet to another. I posted instructions for how to cut the Comcast cord and get an antenna to thousands of people via 2 huge listservs I'm on. Dozens of people wrote to me for details and thanked me later, so I likely cost that terrible company a lot more than $25. They can eff off.

So agree with you on comcast. Just horrible. I think it ranks with used car dealershps.

BTW, how do we get instructions to the antenna so that we can cut the cord as well?

[Anonymous]

A tie between Shady Grove Hospital and verizon.

Best ever - 35 years ago. Virgin Atlantic. Three personal letters from Richard Branson. Full refund and two free tickets to fly for the hassle. Incredible.

[Anonymous]

This thread needs a trigger warning - LOL. I just had a horrible experience with Verizon and the memory of those ten hours with NO resolution all came flooding back.

Sadly, my conclusion is the companies DO NOT want to serve you. They've decided it costs them less to obfuscate, then to solve it, so that's what they do. Has to be horrible for the service reps.

And to the Mark & Graham poster, what were you possibly thinking? If you are going to quibble, then it's on you that your DS has bad taste and lack of sense to buy a gift on final sale.

[Anonymous]

Anonymous wrote:Bank of America - I had a horrible experience after someone stole my debit card number
Dunkin Donuts - they do not respond to complaints (thank you for telling us is NOT a response)

Just out of curiousity, what was your complaint with Dunk'in Donuts? I get BfA, but Dunk'in Donuts? They miscounted the donut holes and you ended up with 24, not 25?