Worst Customer Experience Awards

[Anonymous]

Anonymous wrote:

Anonymous wrote:Bank of America - I had a horrible experience after someone stole my debit card number
Dunkin Donuts - they do not respond to complaints (thank you for telling us is NOT a response)

Just out of curiousity, what was your complaint with Dunk'in Donuts? I get BfA, but Dunk'in Donuts? They miscounted the donut holes and you ended up with 24, not 25?[/quote]

Np, this made me laugh loud- thank you!

My expectations are low, and I have more patience/compassion for fast food workers. Short of catching one spitting in your food, taking the time to file a complaint against a fast-food worker is petty.

[Anonymous]

Anonymous wrote:Bank of America - I had a horrible experience after someone stole my debit card number
Dunkin Donuts - they do not respond to complaints (thank you for telling us is NOT a response)

Omg are you the DD poster on Nextdoor who is furious about them not being able to make avo toast when their power was out, and mad that they wouldn't take back a drink you consumed when you changed your mind?

[Anonymous]

Anonymous wrote:This thread needs a trigger warning - LOL. I just had a horrible experience with Verizon and the memory of those ten hours with NO resolution all came flooding back.

Sadly, my conclusion is the companies DO NOT want to serve you. They've decided it costs them less to obfuscate, then to solve it, so that's what they do. Has to be horrible for the service reps.

And to the Mark & Graham poster, what were you possibly thinking? If you are going to quibble, then it's on you that your DS has bad taste and lack of sense to buy a gift on final sale.

The companies are just a symptom of the disease - the disease being unchecked late-stage capitalism that will consume everything in its path without regard for human beings, quality of life, health and safety, or the planet. They are profit seeking corporations (not people!) whose sole goals are shareholder returns and unsustainable growth. Our broken political system means elected officials are rotten and do not represent us or protect us, they represent profits, thanks to money in politics. Even the good pols are consumed by the sick system in order to win elections. Other countries do not have this web of scams in every sector bleeding citizens dry to enrich the .01%: healthcare, higher education, child care, telecommunications, the chemical lobby - the fix is in to keep you on the hamster wheel feeding the machine, and sick and unhealthy to generate profits, and too overwhelmed by insurance paperwork to break free.

[Anonymous]

Verizon

[Anonymous]

Absolutely Verizon. Their website for managing a corporate account is truly the worst website I’ve ever had to use. I was promised a reduced rate by rep, it never came through, I called back a month later and the rep I got that time swore they had no record of the first call and that no discount was possible. They regularly charge for things that they know you’ve already finished paying off or canceled. Just bad bad bad.

[Anonymous]

I'm on hold with Home Depot for the 5th time -- second Home Depot I've called because I thought the first one must just suck. So far no one has been able to answer my simple question because no one can be bothered to pick up the phone before they hang up.

Why do they think they can stay in business? I will just google the info and then wait 24 hours to get what I need delivered to my door from Amazon.

Amazon is going to put all these crappy customer service businesses out of business. Why bother shopping locally? They make it impossible.

[Anonymous]

verizon wirelss takes it to another level.

[Anonymous]

Anonymous wrote:I'm on hold with Home Depot for the 5th time -- second Home Depot I've called because I thought the first one must just suck. So far no one has been able to answer my simple question because no one can be bothered to pick up the phone before they hang up.

Why do they think they can stay in business? I will just google the info and then wait 24 hours to get what I need delivered to my door from Amazon.

Amazon is going to put all these crappy customer service businesses out of business. Why bother shopping locally? They make it impossible.

Home depot is where you go when you know what you need. If you have questions, go to ace and pay more. Amazon won't put home depot out of money because they can't ship what home depot sells- try ordering soil or lumber from amazon

[Anonymous]

Anonymous wrote:

Anonymous wrote:I'm on hold with Home Depot for the 5th time -- second Home Depot I've called because I thought the first one must just suck. So far no one has been able to answer my simple question because no one can be bothered to pick up the phone before they hang up.

Why do they think they can stay in business? I will just google the info and then wait 24 hours to get what I need delivered to my door from Amazon.

Amazon is going to put all these crappy customer service businesses out of business. Why bother shopping locally? They make it impossible.

Home depot is where you go when you know what you need. If you have questions, go to ace and pay more. Amazon won't put home depot out of money because they can't ship what home depot sells- try ordering soil or lumber from amazon

Amazon sells everything. I remember when Hechinger's was the main hardware store around here. Their customer service got SO SO SO BAD it was just like low-hanging fruit for another hardware chain to come in and finish them off. Home Depot did just that. They had a professional from that field in every aisle that you could talk to. No kidding. Hechinger's folded. Now Home Depot thinks they have to give zero customer service because they're the big chain. They're wrong. They will go the way of Hechinger's.

[Anonymous]

Verizon. You can’t get a person. If you do reach someone, they give you bad information. The company never compensates customers for their mistakes.

Winner winner chicken dinner.

[Anonymous]

Anonymous wrote:Verizon, Comcast amd the seemingly endless number of health providers in Montgomety County taken over by John's Hopkins (Groover, Christie and Merritt, and Suburban Hopital just to name two).

What is scary about the former GCM is the number of potentially serious errors they make!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I'm on hold with Home Depot for the 5th time -- second Home Depot I've called because I thought the first one must just suck. So far no one has been able to answer my simple question because no one can be bothered to pick up the phone before they hang up.

Why do they think they can stay in business? I will just google the info and then wait 24 hours to get what I need delivered to my door from Amazon.

Amazon is going to put all these crappy customer service businesses out of business. Why bother shopping locally? They make it impossible.

Home depot is where you go when you know what you need. If you have questions, go to ace and pay more. Amazon won't put home depot out of money because they can't ship what home depot sells- try ordering soil or lumber from amazon

Amazon sells everything. I remember when Hechinger's was the main hardware store around here. Their customer service got SO SO SO BAD it was just like low-hanging fruit for another hardware chain to come in and finish them off. Home Depot did just that. They had a professional from that field in every aisle that you could talk to. No kidding. Hechinger's folded. Now Home Depot thinks they have to give zero customer service because they're the big chain. They're wrong. They will go the way of Hechinger's.

I just looked and I can't find mulch on Amazon. No luck on pressure treated lumber either.

[Anonymous]

Anonymous wrote:

Anonymous wrote:This thread needs a trigger warning - LOL. I just had a horrible experience with Verizon and the memory of those ten hours with NO resolution all came flooding back.

Sadly, my conclusion is the companies DO NOT want to serve you. They've decided it costs them less to obfuscate, then to solve it, so that's what they do. Has to be horrible for the service reps.

And to the Mark & Graham poster, what were you possibly thinking? If you are going to quibble, then it's on you that your DS has bad taste and lack of sense to buy a gift on final sale.

The companies are just a symptom of the disease - the disease being unchecked late-stage capitalism that will consume everything in its path without regard for human beings, quality of life, health and safety, or the planet. They are profit seeking corporations (not people!) whose sole goals are shareholder returns and unsustainable growth. Our broken political system means elected officials are rotten and do not represent us or protect us, they represent profits, thanks to money in politics. Even the good pols are consumed by the sick system in order to win elections. Other countries do not have this web of scams in every sector bleeding citizens dry to enrich the .01%: healthcare, higher education, child care, telecommunications, the chemical lobby - the fix is in to keep you on the hamster wheel feeding the machine, and sick and unhealthy to generate profits, and too overwhelmed by insurance paperwork to break free.

Agree 💯

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I'm on hold with Home Depot for the 5th time -- second Home Depot I've called because I thought the first one must just suck. So far no one has been able to answer my simple question because no one can be bothered to pick up the phone before they hang up.

Why do they think they can stay in business? I will just google the info and then wait 24 hours to get what I need delivered to my door from Amazon.

Amazon is going to put all these crappy customer service businesses out of business. Why bother shopping locally? They make it impossible.

Home depot is where you go when you know what you need. If you have questions, go to ace and pay more. Amazon won't put home depot out of money because they can't ship what home depot sells- try ordering soil or lumber from amazon

Amazon sells everything. I remember when Hechinger's was the main hardware store around here. Their customer service got SO SO SO BAD it was just like low-hanging fruit for another hardware chain to come in and finish them off. Home Depot did just that. They had a professional from that field in every aisle that you could talk to. No kidding. Hechinger's folded. Now Home Depot thinks they have to give zero customer service because they're the big chain. They're wrong. They will go the way of Hechinger's.

I just looked and I can't find mulch on Amazon. No luck on pressure treated lumber either.

Here's some mulch.

https://www.amazon.com/s?k=mulch&crid=L3G87GNU5E3&sprefix=mulch%2Caps%2C183&ref=nb_sb_noss_1

Most of the things I need from Home Depot are easily ordered from Amazon and they arrive at my door. I guess if I want cement or pressure treated lumber I'll go to home depot. Will that keep them in business?


Here's some lumber:
https://www.amazon.com/lumber/b?node=13399291

[Anonymous]

Anonymous wrote:I'm on hold with Home Depot for the 5th time -- second Home Depot I've called because I thought the first one must just suck. So far no one has been able to answer my simple question because no one can be bothered to pick up the phone before they hang up.

Why do they think they can stay in business? I will just google the info and then wait 24 hours to get what I need delivered to my door from Amazon.

Amazon is going to put all these crappy customer service businesses out of business. Why bother shopping locally? They make it impossible.

If you think Home Depot is bad, stay far far away from Lowes. I'm sure there are some Home Depots that are worse than others, but I have had terrible experiences with Lowes in multiple states and through their online system - nothing Home Depot can come close to. I spent $400 ordering something online that went to a random address I had never seen before. I called Lowes to correct it TWENTY MINUTES after I placed the order. The person on the phone said there was nothing they could do to cancel the order. I said, that address is not currently nor has ever been on my account, and I even screenshotted the order screen showing my own address. They basically told me to F off and literally made the quote, "The information shown in our online system is not actually what shows up in our computers. It shouldn't be taken to represent the actual details of a transaction." So essentially they are saying nothing on their website systems can be trusted or verified. I would have to go to court to get my $400 back.