Worst Customer Experience Awards

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Bank of America

x1,000,000,000 When we get back from 4th of July events I will come back and post a story that will make your hair curl. It just happened to my best friend's mom. All I can say is wow, BoA is full of a-holes with the trip they pulled on her recently widowed mom.

I had such an a abysmal experience with them. Hours and hours of my time for a fraudulent charge. I had already given up on getting the money back and finally when I told them I was closing my account they magically were able to address it.

Np, I'm taken aback when I hear of anyone who still banks with BoA...

[Anonymous]

Childrens Pediatrics. Rude, rush you out the door, cant get an appointment.

Bank of America.

Wells Fargo

Capitol Woman’s Care. Horrible.

And the biggie- Spirit Airlines.

[Anonymous]

Anonymous wrote:Verizon. Specifically the residential repair side. I had a horrible experience with a home repair person and could not reach anyone to tell them about it. The job was not completed correctly the first time, and I had to set up a second repair appointment. When I finally reached a human to make the second repair appointment, I explicitly requested that Someone other than the first repairman be sent to my home. I could not believe it when the original guy showed up. They must outsource all their repair work and there is no apparent quality control or local oversight of repair people.

I have a similar story. I bet it’s the same guy.

[Anonymous]

Anonymous wrote:I nominate FinnAir. My mom had to check her carry on bag at the gate because there wasn't space on the plane (the flight attendant took the bag and carried it somewhere). As mom was leaving the plane, she asked the flight attendant where the bag would be. The response from flight attendant? English. Speak English.

My mom has been living and working in US for 30 years. She does have an accent, but her English is absolutely fine otherwise. We just stood there because we couldn't believe that we heard what we heard. My 20 y.o. daughter then said a few choice words in her unaccented American English.

Sometimes it is hard for people who speak English as a second language to understand other accents in English. Personally I find it hard to understand counterparts from Korea and India who speak English but tend to have stronger accents than most Europeans so in English.

[Anonymous]

Verizon, Anthropologie and the IRS.

[Anonymous]

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Bank of America

x1,000,000,000 When we get back from 4th of July events I will come back and post a story that will make your hair curl. It just happened to my best friend's mom. All I can say is wow, BoA is full of a-holes with the trip they pulled on her recently widowed mom.

I had such an a abysmal experience with them. Hours and hours of my time for a fraudulent charge. I had already given up on getting the money back and finally when I told them I was closing my account they magically were able to address it.

Np, I'm taken aback when I hear of anyone who still banks with BoA...

I've banked with them for 20+ years and never had a bad experience.

[Anonymous]

Verizon, Comcast amd the seemingly endless number of health providers in Montgomety County taken over by John's Hopkins (Groover, Christie and Merritt, and Suburban Hopital just to name two).

[Anonymous]

Anonymous wrote:Verizon. Specifically the residential repair side. I had a horrible experience with a home repair person and could not reach anyone to tell them about it. The job was not completed correctly the first time, and I had to set up a second repair appointment. When I finally reached a human to make the second repair appointment, I explicitly requested that Someone other than the first repairman be sent to my home. I could not believe it when the original guy showed up. They must outsource all their repair work and there is no apparent quality control or local oversight of repair people.

Verizon.

If I call Verizon for anything. Anything. They add insurance on my phone. They aren't supposed to be able to do this but they have done it so many times, then I fight them and file complaints with the FCC, BBB, etc. If you google, this happens to a lot of people. They get away with it every time. Only once did I get all the money they charged me back. I record all my calls with them because I'm going to try to sue them.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Towing companies in Arlington

I've never known a tow company that is concerned with customer experience, lol. They are in the business of pissing people off, and they do a damn fine job.

There is one specific towing company in Arlington that is known to tow cars parked properly. They have been investigated by states attorneys but they have some politician as their lawyer and they get away with murder.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

1) you weren’t the consumer, your son was

2) it was final sale, which means you cannot return; your distinction between “clearance” and “sale” is neither here nor there

3) your complaints in your OP were for things that were apparent to your son upon purchase, the size and color of the bag; I own a ecommerce brand and I wouldn’t accommodate you on that either

4) you didn’t give them a first chance, your son bought this knowing the size, color, and that the item was FINAL SALE.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I nominate FinnAir. My mom had to check her carry on bag at the gate because there wasn't space on the plane (the flight attendant took the bag and carried it somewhere). As mom was leaving the plane, she asked the flight attendant where the bag would be. The response from flight attendant? English. Speak English.

My mom has been living and working in US for 30 years. She does have an accent, but her English is absolutely fine otherwise. We just stood there because we couldn't believe that we heard what we heard. My 20 y.o. daughter then said a few choice words in her unaccented American English.

Sometimes it is hard for people who speak English as a second language to understand other accents in English. Personally I find it hard to understand counterparts from Korea and India who speak English but tend to have stronger accents than most Europeans so in English.

DP. So do you tell them to “speak English”,when they are speaking English?

Or do you say, ‘I’m sorry, I didn’t understand, could you repeat that?”

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

1) you weren’t the consumer, your son was

2) it was final sale, which means you cannot return; your distinction between “clearance” and “sale” is neither here nor there

3) your complaints in your OP were for things that were apparent to your son upon purchase, the size and color of the bag; I own a ecommerce brand and I wouldn’t accommodate you on that either

4) you didn’t give them a first chance, your son bought this knowing the size, color, and that the item was FINAL SALE.

There is no such thing as a finally sale and these bags cost like 1 dollar to make as they use sweat labor so stfu

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

1) you weren’t the consumer, your son was

2) it was final sale, which means you cannot return; your distinction between “clearance” and “sale” is neither here nor there

3) your complaints in your OP were for things that were apparent to your son upon purchase, the size and color of the bag; I own a ecommerce brand and I wouldn’t accommodate you on that either

4) you didn’t give them a first chance, your son bought this knowing the size, color, and that the item was FINAL SALE.

There is no such thing as a finally sale and these bags cost like 1 dollar to make as they use sweat labor so stfu

Final sale policy is right on their website but anyway sorry you’re stuck with the bag your schmuck son was so sure you’d love the clearly marked final sale warning didn’t slow him down.