Worst Customer Experience Awards

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

Jesus what a nightmare. For your son. I hope he's learned his lesson and never bought you another gift again. Why can't you just be grateful, smile and say thank you? It's the thought that counts. Find another use for your bag or donate it?

[Anonymous]

Verizon
Dell Computer

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

Jesus what a nightmare. For your son. I hope he's learned his lesson and never bought you another gift again. Why can't you just be grateful, smile and say thank you? It's the thought that counts. Find another use for your bag or donate it?

+1

When your kid gets you a gift, you say thank you and appreciate the thought and gesture. The end.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

You know your son is never going to buy you anything nice ever again, right? Poor kid.

I am this poster. Believe me, my adult DS is unaware of my unhappiness with the company. This item was simply “on sale”, not on clearance. I can buy an item on sale at Target and still able to return with a receipt within - number of days. I was willing to exchange, but they were unwilling to accommodate me, the consumer. Following that experience, I went online looking for sympathy and found many unhappy customers, mainly with quality. I guess I was surprised that within days of Christmas, they were unwilling to work for me. Not the end of the world, but not a place I would ever give a second chance.

1) you weren’t the consumer, your son was

2) it was final sale, which means you cannot return; your distinction between “clearance” and “sale” is neither here nor there

3) your complaints in your OP were for things that were apparent to your son upon purchase, the size and color of the bag; I own a ecommerce brand and I wouldn’t accommodate you on that either

4) you didn’t give them a first chance, your son bought this knowing the size, color, and that the item was FINAL SALE.

There is no such thing as a finally sale and these bags cost like 1 dollar to make as they use sweat labor so stfu

Final sale policy is right on their website but anyway sorry you’re stuck with the bag your schmuck son was so sure you’d love the clearly marked final sale warning didn’t slow him down.

That’s charming

[Anonymous]

Anonymous wrote:

Anonymous wrote:I nominate FinnAir. My mom had to check her carry on bag at the gate because there wasn't space on the plane (the flight attendant took the bag and carried it somewhere). As mom was leaving the plane, she asked the flight attendant where the bag would be. The response from flight attendant? English. Speak English.

My mom has been living and working in US for 30 years. She does have an accent, but her English is absolutely fine otherwise. We just stood there because we couldn't believe that we heard what we heard. My 20 y.o. daughter then said a few choice words in her unaccented American English.

Sometimes it is hard for people who speak English as a second language to understand other accents in English. Personally I find it hard to understand counterparts from Korea and India who speak English but tend to have stronger accents than most Europeans so in English.

PP. As I said, my mom has an accent in English, but there is no question as to what language she is speaking. But also, for a flight attendant on a US bound flight, recognizing the words "my", "bag" and "where" in any combination and said with any accent is pretty much a part of the job description.

[Anonymous]

In the past year or so, the worst customer service experiences I've had have been from small, local businesses.

It's frustrating because I want to support small and local, but at the same time, over and over these small, local businesses have failed to provide the services offered.

Latest was a graduation cake. Cake was ordered at the beginning of May for mid-June delivery. Very basic cake, nothing crazy design wise. Two days before delivery day, I was Cc'd on a massive email (not even Bcc) by the baker asking for 8-10 people to move their pickup day back by one day. The baker said they accidentally overbooked and couldn't fulfill all the orders for that date. I don't believe that at all. I think they were greedy and kept accepting those $95 a pop cake orders and didn't realize until too late that they'd taken on more than they could handle.

I told her to cancel my order, refund my deposit, and I went to Wegmans and got a lovely cake for $70. I ordered 2 days before it was needed without any issue.

[Anonymous]

UPS- trying to do an Amazon return and the guy told me that I needed to put it in a box and tape it up. Ummm no thats not how this works. It was a snowsuit that was too long and Amazon literally tells you to just bring it in. Ive done multiple returns and never had to put it in a box. Called Customer Service to confirm whether I needed a box. They said no and thought I was crazy (because why would you need a box?!?)- told them why I asked and she said just try again, maybe he misunderstood you. Went back in line and told him that Amazon rep said just return it, no box needed. He flat out refused and told me I was wrong, that it needed to be in the "ORIGINAL PACKAGING".....I just left.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.

Similar experience with Samsung. I will never buy another Samsung product again. We understood that they have supply chain issues. But I finally lost it when, after hours of going back and forth, they said they would refund our money (leaving us out the installation costs, but whatever at this point). But they said they didn't know, when, if ever, they would come pick up the defective unit. They said we had to store it until they made up their minds about what they were going to do with it. I said hell no, I'm not your storage facility. Give me a date and if you go after that I'll drag it to the curb and let someone pick it up. Nope, they hung up on me and I got a text that the refund request was cancelled. So then we just decided to call Lowes to see if they could make it right, which they did. They promised to get us a new unit, it would just take a while. After 2.5 months, we finally got it replaced, old one hauled away, and they picked up the new installation costs. We were super happy with that outcome, but then one day I get a FedEx from Lowes and I'm like, what is this now. A full refund "as requested." I never requested it, but we got a gift card for the full amount of the dishwasher. That was a pretty unexpected outcome to say the least.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.

Similar experience with Samsung. I will never buy another Samsung product again. We understood that they have supply chain issues. But I finally lost it when, after hours of going back and forth, they said they would refund our money (leaving us out the installation costs, but whatever at this point). But they said they didn't know, when, if ever, they would come pick up the defective unit. They said we had to store it until they made up their minds about what they were going to do with it. I said hell no, I'm not your storage facility. Give me a date and if you go after that I'll drag it to the curb and let someone pick it up. Nope, they hung up on me and I got a text that the refund request was cancelled. So then we just decided to call Lowes to see if they could make it right, which they did. They promised to get us a new unit, it would just take a while. After 2.5 months, we finally got it replaced, old one hauled away, and they picked up the new installation costs. We were super happy with that outcome, but then one day I get a FedEx from Lowes and I'm like, what is this now. A full refund "as requested." I never requested it, but we got a gift card for the full amount of the dishwasher. That was a pretty unexpected outcome to say the least.

I purchased a vacuum stick from Samsung over the holidays that I love. The clasp broke last week so I needed to send it in for repair. There were a bunch of issues with logging the ticket for repair and obtaining a shipping label to mail it in. I got tired of waiting so I paid for the shipping and mailed it over the weekend. Considering the disjointedness of the customer service process, I hope and pray that there are no issues with the repair and return.

[Anonymous]

There was a Chinese restaurant in Van Ness that had the world worst wait staff. She served DH the wrong order (Peppered Chicken), which he hates peppers so definitely did not order. She told DH to eat it, he might like it! She refused to bring him anything else.

[Anonymous]

Anonymous wrote:x1,000,000,000 When we get back from 4th of July events I will come back and post a story that will make your hair curl. It just happened to my best friend's mom. All I can say is wow, BoA is full of a-holes with the trip they pulled on her recently widowed mom.

I had such an a abysmal experience with them. Hours and hours of my time for a fraudulent charge. I had already given up on getting the money back and finally when I told them I was closing my account they magically were able to address it.

Np, I'm taken aback when I hear of anyone who still banks with BoA...

honestly, this is good to know. They’re new to my state and just opened a branch office up the street from me. I’m with WF and looking for a change, they were on my list. Now they’re not!

[Anonymous]

American Airlines. The customer service people spend their days getting yelled at because their employer cancels flights that they've known for months will be cancelled with almost no notice, and their attitudes reflect it.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.

Garmin is great about under warranty repairs. I recently had an issue a month out of warranty and they sent me a new watch anyway.

[Anonymous]

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

Plus 1 on LG
We bought a TV that broke one year later. Never again.

And the runaround for EZ Pass! The toll booth said invalid tag, even though it wasn’t, and it took many calls to straighten out. Apparently many others had issues too bc the rep said as much and we saw it in online complaints.

[Anonymous]

Anonymous wrote:There was a Chinese restaurant in Van Ness that had the world worst wait staff. She served DH the wrong order (Peppered Chicken), which he hates peppers so definitely did not order. She told DH to eat it, he might like it! She refused to bring him anything else.

Omg. That’s bold. And bad.

I worked in a Chinese restaurant and if a server accidentally ordered the duck for a table because they misunderstood what the customer was asking for, the server had to pay for it. Happened to me once. I swear he asked for the duck. I refused to pay for it, so I quit that night. The manager was shocked.