Worst Customer Experience Awards

[Anonymous]

Pottery Barn, hands down. I could go on and on and am ashamed I didn’t learn my lesson after the first three mess-ups.

No more!

[Anonymous]

Crystal Springs Water. I'm traumatized after all I've been through with them. I hate them with the fire of 1,000 suns.

[Anonymous]

Towing companies in Arlington

[Anonymous]

Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

[Anonymous]

Add me to the Pottery Barn list. After they failed to deliver my order (admittedly of final sale items) for six months I asked for a refund. They agreed to refund despite the items being final sale due to the six month delay, but it never showed up on my account. When I called back, they said they wouldn't refund because the items were final sale. My credit card company reversed.

[Anonymous]

Anonymous wrote:Every health insurance company, Comcast, LG Appliances, EZ Pass

Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor.

Needless to say, we'll never buy another LG product again.

I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.

[Anonymous]

A CRM company called Dubsado. Comically awful.

[Anonymous]

U-Haul. Hands down the worst experience ever with a retail transaction. It was almost surreal how bad it was. The transaction was done on line with what appeared to be a modern & convenient app, allowing pickup during closed hours. Fine. Until trying to actually get through the process to get the key to start the vehicle. Then I was billed, twice for mileage that wasn't driven, multiple long calls on hold, agreements to refund, which was always the incorrect amount. In summary, it took literally hours (longer than the actual rental time itself) to reach my limit & call the cc company, which reversed all the charges. So far nothing has been kicked back, but I'm waiting. Seriously, I don't know how they stay in business.

[Anonymous]

Anonymous wrote:Pottery Barn, hands down. I could go on and on and am ashamed I didn’t learn my lesson after the first three mess-ups.

No more!

After several months of waiting for a bed delivery, PB offered me a $365 gift card for the inconvenience, and I accepted. Gift card is good at all William Sonoma brand stores. Just throwing it out there that they will compensate you for poor service if you complain.

[Anonymous]

Anonymous wrote:

Anonymous wrote:
Pottery Barn is, amongst other things, flat-out disorganized. After waiting almost a year, they delivered my couch. A few days later, they called to schedule the delivery of my couch again. I had to make multiple calls to stop the delivery of a second couch.

I ordered an outdoor chair from CB2. The chair frame came regular Fedex, in a box. The cushions, however, got sent separately via a freight carrier.

I dont think that is terrible!

[Anonymous]

Anonymous wrote:

Anonymous wrote:Mark and Graham. My son purchased a weekender bag (see similar below) for me for Christmas. A few days after Christmas, I called to exchange the bag. Too big to fit under the seat on an airplane and it was off white canvas (ugh). BTW, it was not monogrammed, but because it had been on sale, no returns, exchanges etc. These people suck and I will never buy from again EVER!

https://www.markandgraham.com/products/canvas-and-twill-overnighter/?_br_psugg_q=weekend+bag

Your son bought you a final sale bag and you're mad at the company?

Plus 1

[Anonymous]

Anonymous wrote:Towing companies in Arlington

I've never known a tow company that is concerned with customer experience, lol. They are in the business of pissing people off, and they do a damn fine job.

[Anonymous]

Anonymous wrote:Bank of America

x1,000,000,000 When we get back from 4th of July events I will come back and post a story that will make your hair curl. It just happened to my best friend's mom. All I can say is wow, BoA is full of a-holes with the trip they pulled on her recently widowed mom.

[Anonymous]

I nominate FinnAir. My mom had to check her carry on bag at the gate because there wasn't space on the plane (the flight attendant took the bag and carried it somewhere). As mom was leaving the plane, she asked the flight attendant where the bag would be. The response from flight attendant? English. Speak English.

My mom has been living and working in US for 30 years. She does have an accent, but her English is absolutely fine otherwise. We just stood there because we couldn't believe that we heard what we heard. My 20 y.o. daughter then said a few choice words in her unaccented American English.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Bank of America

x1,000,000,000 When we get back from 4th of July events I will come back and post a story that will make your hair curl. It just happened to my best friend's mom. All I can say is wow, BoA is full of a-holes with the trip they pulled on her recently widowed mom.

I had such an a abysmal experience with them. Hours and hours of my time for a fraudulent charge. I had already given up on getting the money back and finally when I told them I was closing my account they magically were able to address it.