Worst Customer Experience Awards

[Anonymous]

COMCAST…I friggin hate this. Somehow, having a “conversation” with a robot is so weird. How on earth can I get Wi-Fi without having cable ? ( which to me is so antiquated anyway).

[Anonymous]

Marlo’s Furniture. Awful.

[Anonymous]

Anonymous wrote:UPS- trying to do an Amazon return and the guy told me that I needed to put it in a box and tape it up. Ummm no thats not how this works. It was a snowsuit that was too long and Amazon literally tells you to just bring it in. Ive done multiple returns and never had to put it in a box. Called Customer Service to confirm whether I needed a box. They said no and thought I was crazy (because why would you need a box?!?)- told them why I asked and she said just try again, maybe he misunderstood you. Went back in line and told him that Amazon rep said just return it, no box needed. He flat out refused and told me I was wrong, that it needed to be in the "ORIGINAL PACKAGING".....I just left.


OMG, was this the UPS on the Hill? This very thing happened to me yesterday!

[Anonymous]

Anonymous wrote:In your opinion, which companies have you had the worst customer service/experiences? I'm not just talking crappy attitudes of the employees but actual bad experiences with service.

My most recent bad experiences are with Mint Mobile and Pottery Barn. Both companies have very polite reps, but they flat out lie about expectations they can meet. I dropped Mint because their wait times to speak with a representative are way too long, and when you finally get someone, you get passed around and have to retell your issues to each rep because they don't take notes for the next person to read. I was also told that a ticket had been logged to address a problem I was having, only to find out days later that there was no ticket.

Pottery Barn is, amongst other things, flat-out disorganized. After waiting almost a year, they delivered my couch. A few days later, they called to schedule the delivery of my couch again. I had to make multiple calls to stop the delivery of a second couch.

They sent me a double of a rather expensive chair I ordered, without charging me for it. It came along with many items and somehow I didn’t notice right away. I called and emailed about the error and never got a reply. Now I have a nice free chair. The disorganization can work to your advantage.

[Anonymous]

Super surprised AT&T has not been mentioned. Last year we spent an insane amount of time trying to do what you might think would be simple - I wanted to add my parents two cell phones to our family plan (my parents are over 80 - starting to take over some of their bills and help out). My parents had AT&T for over twenty years, and my husband and I had too. We figured out that adding my parents two lines to our plan would save us money. But AT&T made us work hard for that savings.

The deal was that my parents were under a different billing cycle than we are, so that messed the whole thing up. I can't even describe the various machinations and permutations we went through. We spent at least ten hours on the phone and 6 hours in two in person visits, but we persisted and prevailed.

However, if you used my husband's and my hourly rate, we aren't even close to breaking even yet.

[Anonymous]

Anonymous wrote:verizon wirelss takes it to another level.

Anything Verizon. They outright lie about everything and do anything they can to add charges.


USAA. If you read the complaints and investigations into what has been going on with them you'd never trust them. They have no security or competence in their IT. I assume everyone's information there has been hacked.

I do not understand why people order furniture from PB and related stores given how horrible they are at ever delivering said furniture.

[Anonymous]

Anonymous wrote:

Anonymous wrote:verizon wirelss takes it to another level.

Anything Verizon. They outright lie about everything and do anything they can to add charges.


USAA. If you read the complaints and investigations into what has been going on with them you'd never trust them. They have no security or competence in their IT. I assume everyone's information there has been hacked.

I do not understand why people order furniture from PB and related stores given how horrible they are at ever delivering said furniture.

I have always been happy with my PB purchases once they finally arrive.

[Anonymous]

Shark vacuums - my three month old vacuum's floor head stopped working. They said the belt wasn't covered under warranty and I'd have to pay $140 for a brand new head on a $200 machine after just months of use. I didn't realize Sharks can't be repaired at vac shops - they don't supply their parts.

[Anonymous]

Anonymous wrote:Shark vacuums - my three month old vacuum's floor head stopped working. They said the belt wasn't covered under warranty and I'd have to pay $140 for a brand new head on a $200 machine after just months of use. I didn't realize Sharks can't be repaired at vac shops - they don't supply their parts.

I guess this belongs on the good experiences thread, but I just had a great interaction with Samsung regarding a broken part on my vacuum stick. The broken piece was due to negligence on the part off my careless son, and I was fully prepared to pay to have it repaired. I contacted Samsung, mailed the part in, they fixed it at no cost, returned it to me one week later, and gave me a free spare battery. The vacuum stick is the best thing since sliced bread and well worth the cost. Samsung's great service has me as a lifelong customer now.

[Anonymous]

Worst Carvana. The buying part was easy because I knew what I wanted. Online I checked the box saying I wanted to transfer current tags. When we went to get the car they had assigned temp tags. It took over 2 months to straighten out. Their customer service is terrible. Twice I was on hold for over an hour. Once it was close to 2 hours, when I got a human it was generic responses meant to appease me but not fix the issue. I would not recommend them to buy a car through..

[Anonymous]

Anthropologie, CVS Pharmacy, Amazon, Congressional Federal Credit Union, Grubhub/DoorDash, Comcast, Uber, PayPal

[Anonymous]

Anonymous wrote:

Anonymous wrote:Shark vacuums - my three month old vacuum's floor head stopped working. They said the belt wasn't covered under warranty and I'd have to pay $140 for a brand new head on a $200 machine after just months of use. I didn't realize Sharks can't be repaired at vac shops - they don't supply their parts.

I guess this belongs on the good experiences thread, but I just had a great interaction with Samsung regarding a broken part on my vacuum stick. The broken piece was due to negligence on the part off my careless son, and I was fully prepared to pay to have it repaired. I contacted Samsung, mailed the part in, they fixed it at no cost, returned it to me one week later, and gave me a free spare battery. The vacuum stick is the best thing since sliced bread and well worth the cost. Samsung's great service has me as a lifelong customer now.

Wow! That's great service. Maybe I'll try a Samsung cordless vac when my Dyson dies.

[Anonymous]

Anonymous wrote:

Anonymous wrote:In your opinion, which companies have you had the worst customer service/experiences? I'm not just talking crappy attitudes of the employees but actual bad experiences with service.

My most recent bad experiences are with Mint Mobile and Pottery Barn. Both companies have very polite reps, but they flat out lie about expectations they can meet. I dropped Mint because their wait times to speak with a representative are way too long, and when you finally get someone, you get passed around and have to retell your issues to each rep because they don't take notes for the next person to read. I was also told that a ticket had been logged to address a problem I was having, only to find out days later that there was no ticket.

Pottery Barn is, amongst other things, flat-out disorganized. After waiting almost a year, they delivered my couch. A few days later, they called to schedule the delivery of my couch again. I had to make multiple calls to stop the delivery of a second couch.

They sent me a double of a rather expensive chair I ordered, without charging me for it. It came along with many items and somehow I didn’t notice right away. I called and emailed about the error and never got a reply. Now I have a nice free chair. The disorganization can work to your advantage.

Woodies did the same to me. I loved that store and I miss it but by the end they were a disorganized mess. I ordered some Christmas china many years ago. It was never delivered. I emailed and called and after 2 months or so they sent a replacement. Over a year later a very beaten up box showed up at my door with the china I ordered. By then Woodies was no more.

[Anonymous]

USAA.

They used to be incredible but I've just gotten another letter with a check for a small amount that they are refunding me because of errors on their part. The letter doesn't explain what the issue is/was and when I call they don't know either.

Do not bank with these people.

[Anonymous]

Anonymous wrote:USAA.

They used to be incredible but I've just gotten another letter with a check for a small amount that they are refunding me because of errors on their part. The letter doesn't explain what the issue is/was and when I call they don't know either.

Do not bank with these people.

Hmm, I would argue in support of staying if they are sending just because checks.