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[quote=Anonymous][quote=Anonymous]As soon as I saw the title of this thread I thought Pottery Barn/West Elm. Still traumatized years later from the drama of getting our back ordered west elm bed frame delivered. The final act was when, after multiple miscommunications with their warehouse to coordinate the “white glove” delivery service, a crew of extremely stoned gentlemen arrived at our house unannounced and jammed together our bed frame in 10 minutes, disappearing (literally) before I could notice that the legs and pieces against the wall were an entirely different color. Like dark brown when the rest of the bed was light blond wood. West elm asked us to disassemble the bed but surprise, they had stripped the screws when they assembled it. The best part (not West Elms fault obviously, but at that point I really wanted to blame them) was I went into early labor a couple days later so spent my maternity leave on a mattress on the floor AND on the phone with West Elm customer service (again). I say this all tongue in cheek, first world probs, etc., but am still baffled by how terrible the customer service and order fulfillment process is for such a huge supplier. Maybe it’s better now years later but we won’t go back. [/quote]

Wow!

A few months back, I had been waiting for a bed delivery from PB for several months. After finally being scheduled for delivery, the bed had a missing part on the day of arrival. The delivery men said that since the pieces were super heavy, it made more sense to leave them in my bedroom until the one missing part arrived in 2-3 days. PB's track record with deliveries should have been my first clue that 2-3 days was an unrealistic expectation. Still, I agreed to the arrangement, and the drivers went on their way. Meanwhile, I had big slabs of wood stacked in my bedroom. 2-3 days turned into my bedroom serving as a warehouse for six weeks before the missing part arrived.

I requested a refund of the "white glove" delivery, but PB denied the request. I guess they view customer spaces as storage as normal.[/quote]

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