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[quote=Anonymous]As soon as I saw the title of this thread I thought Pottery Barn/West Elm. Still traumatized years later from the drama of getting our back ordered west elm bed frame delivered. The final act was when, after multiple miscommunications with their warehouse to coordinate the “white glove” delivery service, a crew of extremely stoned gentlemen arrived at our house unannounced and jammed together our bed frame in 10 minutes, disappearing (literally) before I could notice that the legs and pieces against the wall were an entirely different color. Like dark brown when the rest of the bed was light blond wood. West elm asked us to disassemble the bed but surprise, they had stripped the screws when they assembled it. The best part (not West Elms fault obviously, but at that point I really wanted to blame them) was I went into early labor a couple days later so spent my maternity leave on a mattress on the floor AND on the phone with West Elm customer service (again). I say this all tongue in cheek, first world probs, etc., but am still baffled by how terrible the customer service and order fulfillment process is for such a huge supplier. Maybe it’s better now years later but we won’t go back. [/quote]

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