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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I'm on hold with Home Depot for the 5th time -- second Home Depot I've called because I thought the first one must just suck. So far no one has been able to answer my simple question because no one can be bothered to pick up the phone before they hang up.

Why do they think they can stay in business? I will just google the info and then wait 24 hours to get what I need delivered to my door from Amazon.

Amazon is going to put all these crappy customer service businesses out of business. Why bother shopping locally? They make it impossible.[/quote]

Home depot is where you go when you know what you need. If you have questions, go to ace and pay more. Amazon won't put home depot out of money because they can't ship what home depot sells- try ordering soil or lumber from amazon [/quote]

Amazon sells everything. I remember when Hechinger's was the main hardware store around here. Their customer service got SO SO SO BAD it was just like low-hanging fruit for another hardware chain to come in and finish them off. Home Depot did just that. They had a professional from that field in every aisle that you could talk to. No kidding. Hechinger's folded. Now Home Depot thinks they have to give zero customer service because they're the big chain. They're wrong. They will go the way of Hechinger's.[/quote]

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