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[quote=Anonymous][quote=Anonymous]Every health insurance company, Comcast, LG Appliances, EZ Pass Our 3 year old LG refrigerator stopped working recently and it took LG 4 weeks to send a technician out (we had the extended warranty). In the meantime, it took Twitter shaming, Facebook shaming, hours on hold, an unacceptable number of phone calls (during several of which we were hung up on and had to call back and get back into a ridiculously long queue) to get the technician scheduled. The guy finally came out and didn't put anything under the refrigerator when he moved it out, putting large scratches in our wood floor. Needless to say, we'll never buy another LG product again.[/quote] I have found the under-warranty repair process pretty unacceptable with every company. To the point that I no longer buy extended warranties. Better to pay for a more timely repair from a highly-rated repairman than put up with the song and dance from a company trying to limit its liability.[/quote]
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