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[quote=Anonymous]U-Haul. Hands down the worst experience ever with a retail transaction. It was almost surreal how bad it was. The transaction was done on line with what appeared to be a modern & convenient app, allowing pickup during closed hours. Fine. Until trying to actually get through the process to get the key to start the vehicle. Then I was billed, twice for mileage that wasn't driven, multiple long calls on hold, agreements to refund, which was always the incorrect amount. In summary, it took literally hours (longer than the actual rental time itself) to reach my limit & call the cc company, which reversed all the charges. So far nothing has been kicked back, but I'm waiting. Seriously, I don't know how they stay in business.[/quote]
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