What would you expect as compensation?

[Anonymous]

Anonymous wrote:

Anonymous wrote:It seems like a bait and switch to me, at least enough to meet the defination. You stayed there based on that room and paid extra to guarantee it. When you arrived, you got the extra back, but it would have been too late to change plans. I would ask for a substantial refund, and if I didn't get it, small claims when I got back for whatever the limit in your jurisdiction is based on the bait and switch

Good luck with that...

Seriously. You must have a lot of time on your hands and an inability to read conditions and disclaimers. OP is owed nothing

[Anonymous]

I wouldn't request compensation. I would share how disappointed I was. It would be nice if they gave you a free upgrade or at least a breakfast!

[Anonymous]

My DH is a pro at this too. His favorite phase is, “You need to make this right”. If they ask you what you would accept, tell them. My advice would be to shoot high, a free night would be perfect. Stay calm, no raised voices, why you love this hotel, you have recommended it to friends,blah, blah, blah. Let us know how it goes.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Six months ago when booking the hotel room for the trip we are currently on, we called the hotel directly and requested a specific room. We had stayed in it before and liked the configuration and specific view, and were willing to pay whatever we had to to be sure we booked that room. When we called they assured us they would reserve that room, and we paid $50 more a night to do so. We did have the room class request in our reservation.

When we arrived last night, the room wasn’t available and won’t be available. They refunded us our $50 a night, but now it’s just not the same. The room we have now isn’t as large and doesn’t have the exact same view. We travelled all this way, went the extra mile to assure we spoke to and confirmed with an actual person at the time of booking, and now we are disappointed. Before I go downstairs this morning and ask for some other type of compensation, I’m wondering what that would even look like?

Hun, don't go all Shane from White Lotus on the hotel staff. Please.

Yeah, just be grateful you're on vacation and try and move on.

[Anonymous]

Anonymous wrote:Wasn’t this one of the plot lines in White Lotus?!?!?!

If you hear a news report about a hotel guest accidentally killing the manager in the next few days....

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It seems like a bait and switch to me, at least enough to meet the defination. You stayed there based on that room and paid extra to guarantee it. When you arrived, you got the extra back, but it would have been too late to change plans. I would ask for a substantial refund, and if I didn't get it, small claims when I got back for whatever the limit in your jurisdiction is based on the bait and switch

Good luck with that...

Yes, it is sad. But life is full of disappointments. The measure of a man (and woman) is your resilience in the face of these challenges. Will you be able to get back on your feet notwithstanding the slightly smaller room and slightly different view? That is a test of your greatness.

YES!!

[Anonymous]

What would I expect? Nothing, they gave you your money back. Let it go and move on.

[Anonymous]

Unfortunately I bet it's in the small print of your reservation that they cannot/will not guarantee specific rooms. So unless you have it in writing that they guaranteed this specific room (you say you called, so unlikely), you won't have a case for small claims.

I think the $50 is not quite sufficient, but you aren't really entitled to anything. Hotels don't like unhappy guests though, so I agree with pp for asking for 1-2 night refund (depending on how long youre staying) or the resort fees, which are often $50+/day. They can only say no or negotiate, so you may as well try.

[Anonymous]

How long are you staying? Find out if you can have the room once the current occupants check. Tonight, when you go to bed, count your blessings that this is the biggest thing weighing on you.

[Anonymous]

I’d ask how it happened, and ask if they could upgrade to a higher grade suite at no charge or comp you a meal or extra night. Some hotels would do this, some won’t.

[Anonymous]

*out

[Anonymous]

Post a Yelp review that reveals the name & location of the hotel.

[Anonymous]

I would speak with the hotel GM and express your disappointment but not in an impolite way. Yes, you got your money back for the premium but you had your heart set on that specific room. The GM might give you a free night or a dining credit but don't expect anything more. If the GM just shrugs and says you got your money back you can always right a detailed review on Yelp, Trip Advisor etc. Get the GM's name and include it in the review. Don't make it scathing, just the facts.

[Anonymous]

"This is an outrage! How do you intend to placate me?"

[Anonymous]

Anonymous wrote:I would speak with the hotel GM and express your disappointment but not in an impolite way. Yes, you got your money back for the premium but you had your heart set on that specific room. The GM might give you a free night or a dining credit but don't expect anything more. If the GM just shrugs and says you got your money back you can always right a detailed review on Yelp, Trip Advisor etc. Get the GM's name and include it in the review. Don't make it scathing, just the facts.

I always immediately dismiss reviews that call people out by name. So petty and unnecessary.