What would you expect as compensation?

[Anonymous]

"I paid for the Copa Suite so I should get the Copa Suite."


https://www.youtube.com/watch?v=kdDK7_M59os

[Anonymous]

Is it possible to check out and move to a different hotel? I’d see if another hotel is available and tell them you want a refund of the remaining nights. Then move unless they “make it right.”

[Anonymous]

I’d find the cheapest other hotel then ask for a refund and leave. Tell your bank they didn’t give you what you paid for

[Anonymous]

Anonymous wrote:I’d find the cheapest other hotel then ask for a refund and leave. Tell your bank they didn’t give you what you paid for

Brilliant. Or just sleep on the road outside the hotel to make your point. If you can’t get exactly what you want, go apesh!t.

[Anonymous]

Anonymous wrote:I’d find the cheapest other hotel then ask for a refund and leave. Tell your bank they didn’t give you what you paid for

Except...they did get what they paid for. The original reservation was for a lower room type, and the upgrade fee was refunded.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:My DH is a pro at this too. His favorite phase is, “You need to make this right”. If they ask you what you would accept, tell them. My advice would be to shoot high, a free night would be perfect. Stay calm, no raised voices, why you love this hotel, you have recommended it to friends,blah, blah, blah. Let us know how it goes.

This is exactly what my DH would do, and he’d get it.

All the posters chiming in about their “DHs being so good at this” just makes me sad. Is it because women are afraid of being called Karens they feel less equipped to advocate for themselves?

DW here - I am the one who is good at this in our household!! That being said, take the $50/night back .... express your disappointment. Maybe they will throw in a nice bottle of wine or a dinner....

I'm a DW and I am exceptionally good at this. My DH would be too nervous to ask for anything.

[Anonymous]

What city/country is this hotel in?

[Anonymous]

What ended up happening? Report back OP!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It seems like a bait and switch to me, at least enough to meet the defination. You stayed there based on that room and paid extra to guarantee it. When you arrived, you got the extra back, but it would have been too late to change plans. I would ask for a substantial refund, and if I didn't get it, small claims when I got back for whatever the limit in your jurisdiction is based on the bait and switch

Good luck with that...

It's text book bait and switch with the added wrinkle of the extra payment. I'd be confident in small claims court or arbitration

And when they book their travel for that small claims case, they can try again for the same room.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It seems like a bait and switch to me, at least enough to meet the defination. You stayed there based on that room and paid extra to guarantee it. When you arrived, you got the extra back, but it would have been too late to change plans. I would ask for a substantial refund, and if I didn't get it, small claims when I got back for whatever the limit in your jurisdiction is based on the bait and switch

Good luck with that...

It's text book bait and switch with the added wrinkle of the extra payment. I'd be confident in small claims court or arbitration

And when they book their travel for that small claims case, they can try again for the same room.

Sounds good. Unless they decide they prefer their new room, in which case they could try to get that one when they return.

[Anonymous]

Please report back OP.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It seems like a bait and switch to me, at least enough to meet the defination. You stayed there based on that room and paid extra to guarantee it. When you arrived, you got the extra back, but it would have been too late to change plans. I would ask for a substantial refund, and if I didn't get it, small claims when I got back for whatever the limit in your jurisdiction is based on the bait and switch

Good luck with that...

It's text book bait and switch with the added wrinkle of the extra payment. I'd be confident in small claims court or arbitration

And when they book their travel for that small claims case, they can try again for the same room.

I'd sue where I paid. They advertised to my in that jurisdiction and accepted payment there

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:My DH is a pro at this too. His favorite phase is, “You need to make this right”. If they ask you what you would accept, tell them. My advice would be to shoot high, a free night would be perfect. Stay calm, no raised voices, why you love this hotel, you have recommended it to friends,blah, blah, blah. Let us know how it goes.

This is exactly what my DH would do, and he’d get it.

All the posters chiming in about their “DHs being so good at this” just makes me sad. Is it because women are afraid of being called Karens they feel less equipped to advocate for themselves?

DW here - I am the one who is good at this in our household!! That being said, take the $50/night back .... express your disappointment. Maybe they will throw in a nice bottle of wine or a dinner....

I'm a DW and I am exceptionally good at this. My DH would be too nervous to ask for anything.

And he's probably embarrassed of you.

[Anonymous]

Anonymous wrote:Six months ago when booking the hotel room for the trip we are currently on, we called the hotel directly and requested a specific room. We had stayed in it before and liked the configuration and specific view, and were willing to pay whatever we had to to be sure we booked that room. When we called they assured us they would reserve that room, and we paid $50 more a night to do so. We did have the room class request in our reservation.

When we arrived last night, the room wasn’t available and won’t be available. They refunded us our $50 a night, but now it’s just not the same. The room we have now isn’t as large and doesn’t have the exact same view. We travelled all this way, went the extra mile to assure we spoke to and confirmed with an actual person at the time of booking, and now we are disappointed. Before I go downstairs this morning and ask for some other type of compensation, I’m wondering what that would even look like?

Isn't this one of the many plots of Season 1 the White Lotus?

[Anonymous]

You can dispute charge on your credit card. If it's a hotel chain, email the CEO's office. That is what I do and they pass it to someone to deal with it. Also tweet them.