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Reply to "What would you expect as compensation?"
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[quote=Anonymous]I would speak with the hotel GM and express your disappointment but not in an impolite way. Yes, you got your money back for the premium but you had your heart set on that specific room. The GM might give you a free night or a dining credit but don't expect anything more. If the GM just shrugs and says you got your money back you can always right a detailed review on Yelp, Trip Advisor etc. Get the GM's name and include it in the review. Don't make it scathing, just the facts.[/quote]
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