Whose Responsibility?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:My DD was admitted to UNC Chapel Hill. Yesterday, they called and said her admission is on hold because they never received her final HS transcript.

After much poking around and an hour on the phone with Parchment and three Chapel Hill AOs, we learned that the transcript was sent to UNC Wilmington, not UNC Chapel Hill.

We emailed her HS's college counselor who explained (we think) that this was my DD's fault. They allege that she 'mis selected' the school on a drop down somewhere. I find this very hard to believe as everything else Chapel Hill needed was given to them with no problem. Follow up emails to get clarity on what exactly happened have not been answered.

This is a large, well known, HS in the DC area. All seems to be rectified now after we emailed the counselor's boss who quickly sent the transcript. I have no problem admitting it was my DD's error if that is the case, but I'd like to know.

Does a HS have no part in verifying that they are sending the correct transcript to the correct school?

* School details have been changed to protect her identity.

Verifying with who? I am sure they don't double check with each student nor should they.

Schools shouldn't make sure they did their job correctly?

It seems they did - they sent the transcript where the DD asked them to. They did exactly what was asked of them, and OP is mad they followed instructions.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The counselor shouldn’t have placed blame with your daughter. It’s very irritating and low class when employees do this. She should have said, “Oh no! I will get them the transcript right away. No worries! So sorry that happened.”

Public school employees are not in the service economy

The eff they aren't! They are civil servants paid for by me.

Believe it or not, “the customer is always right” does not apply to civil servants.

[Anonymous]

Anonymous wrote:

Anonymous wrote:There’s really no need to assign blame in this situation. Mistakes happen and this one is really not a big deal.

It's a huge deal and caused a ton of stress for my DD as she also got the email that her admission was on hold. It's the middle of July. Admissions are closed. Had they simply retracted her offer she would up a creek without a paddle. She had already done her housing and established contact with her roommate. This isn't a whoopsie daisy.

That’s why colleges don’t rescind admission for lack of final transcripts; they know it’s usually an admin error that can easily be fixed. Placing on hold isn’t immediate rescission.

[Anonymous]

Anonymous wrote:

Anonymous wrote:There’s really no need to assign blame in this situation. Mistakes happen and this one is really not a big deal.

It's a huge deal and caused a ton of stress for my DD as she also got the email that her admission was on hold. It's the middle of July. Admissions are closed. Had they simply retracted her offer she would up a creek without a paddle. She had already done her housing and established contact with her roommate. This isn't a whoopsie daisy.

NP - I agree with others. Move on. I am sure this is nothing new for the college and they seem to have a formal system in place to handle it. They let you know, you had time to remedy - all good. I don't think she was ever at risk of disenrollment and that they were going to give you time to iron it out. I'm sure it caused some stress and a hiccup and that's no fun. But you will never know whether your daughter (or the computer inadvertently) chose the wrong campus in her request. Things get lost all the time in this process sometimes with much greater consequence DURING the application stage. So, if you were being thorough you would have followed up with the college to make sure the transcript arrived. Don't look to point fingers or tell on the counselor. Time to move on.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:My DD was admitted to UNC Chapel Hill. Yesterday, they called and said her admission is on hold because they never received her final HS transcript.

After much poking around and an hour on the phone with Parchment and three Chapel Hill AOs, we learned that the transcript was sent to UNC Wilmington, not UNC Chapel Hill.

We emailed her HS's college counselor who explained (we think) that this was my DD's fault. They allege that she 'mis selected' the school on a drop down somewhere. I find this very hard to believe as everything else Chapel Hill needed was given to them with no problem. Follow up emails to get clarity on what exactly happened have not been answered.

This is a large, well known, HS in the DC area. All seems to be rectified now after we emailed the counselor's boss who quickly sent the transcript. I have no problem admitting it was my DD's error if that is the case, but I'd like to know.

Does a HS have no part in verifying that they are sending the correct transcript to the correct school?

* School details have been changed to protect her identity.

Verifying with who? I am sure they don't double check with each student nor should they.

Schools shouldn't make sure they did their job correctly?

It seems they did - they sent the transcript where the DD asked them to. They did exactly what was asked of them, and OP is mad they followed instructions.

+1
It's the school's responsibility to send the transcript to the school your DD requested. It's your DD's responsibility to confirm she selected the correct school. She's going to ONE school, she can easily be responsible for that information. The counselors are managing hundreds in a compressed time period, it's ridiculous that they should be responsible for checking that a HS senior--who is going off to the college in a few months-- selects their one correct school!? We all make mistakes like DD, but she needs to 100% own it.

OP you should be grateful this happened to your DD before college because she now sees the need for being careful on matters that are high stakes. In college there will be hundreds of things like this that are far more confusing and because of her being over 18 and the way privacy laws work she's going to be responsible for handling it all and it won't come to you. She needs to not miss add/drop dates or pay fees, register for courses on time and figure out how to still meet requirements when there are course conflicts or her planned courses aren't available. She will need to declare her major on a schedule using the right forms and making sure she has the pre-requisites needed. Health forms! Housing requests! Forms aplenty. Yes, she will have an advisor she can get support from on some things, but they aren't going to do any of this *for* her--she's an adult now!

[Anonymous]

Anonymous wrote:

Anonymous wrote:There’s really no need to assign blame in this situation. Mistakes happen and this one is really not a big deal.

It's a huge deal and caused a ton of stress for my DD as she also got the email that her admission was on hold. It's the middle of July. Admissions are closed. Had they simply retracted her offer she would up a creek without a paddle. She had already done her housing and established contact with her roommate. This isn't a whoopsie daisy.

Believe me, if you're paying even one red cent of tuition the university is going to follow you and follow you all summer until your DC is enrolled in classes (final census is taken in September). Losing incoming freshmen is called summer melt, and no university wants it. It throws off their budget calculations. So this wasn't quite as close a call as you feel it was. The university is more worried about you than the other way around.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The verification is the drop down menu. If your daughter accidentally chose the wrong school, it isn’t her high school’s fault.

The problem was fixed. Move on.

Again, the counselor has no responsibility to endure they are sending it to the correct school? My DD has no access to anything to verify and if an error this large is this easy to make you'd think the school would be looking precisely for this because it must happen all the time.

I'm incredulous that my DD was the only senior of several hundred in her class to make such a simple mistake.

We have moved on but I want to know what happened.

You have clearly NOT moved on.....

How do you know that a counselor (or that your DD's counselor) is even involved in this? It could be this is an automated system that uses whatever school the student chooses in the drop down menu, or a registrar, or a different counselor. In the case of an automated system - there is not a person to check that the requested school matches one of your child's applications.

Even so, the notion that you'd expect a person to notice a difference when they have so many students year after year is expecting too much.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:LOL at the posters saying NBD.

They didn't notice that the mid year transcript and final transcript were different colleges? What HS is this?

Maybe she accepted a waitlist later. Maybe she got a scholarship later. She’s an adult and it was her fault.

You don't know if it's her fault. You only know the school aid it was her fault, not theirs. And only they have access to the ways to verify that claim. You do know that people lie, right?

And so? Isn't the lesson in that case that you double check on your own (in this case - receipt of transcript with the college) for anything that is very important to you? You clearly will never know whether it is a lie or not. I don't think you should teach your daughter that this sort of blame crusade is a good use of time or energy.

[Anonymous]

Interesting nobody is mentioning UNC here. A SLAC would have dealt with this quickly by picking up the phone and calling the school counselor. DD might not have even known about it.

With big public universities, you get what you pay for.

[Anonymous]

Just let it go op. FWIW I believe the school. It’s not like they would need to make up a story vs just saying oops our mistake we will fix it- they fix it either way. Your daughter is filling out literally hundreds of forms right now and it’s a tedious and redundant process. It’s highly likely that she mis clicked one box. You should probably have her bring the counseling office some chocolates as a thank you for jumping in off schedule and fixing her mistake. Teach your kid some graciousness and humility.

[Anonymous]

Anonymous wrote:Interesting nobody is mentioning UNC here. A SLAC would have dealt with this quickly by picking up the phone and calling the school counselor. DD might not have even known about it.

With big public universities, you get what you pay for.

Lol sure you need to justify that $90k we get it friend.

[Anonymous]

The student’s fault. She should have triple checked the school if it’s so important. She can’t not rely on others checking for or reminding her. The experience can be a valuable lesson to her as no professor will take the blame if she misremembers something in college.

[Anonymous]

The HS is lying.

The way the process works is UNC Chapel Hill requests the final transcript from the HS and they comply. Guidance counselors sent the transcript to the wrong state school campus all the time.

This is easily proven by the fact that Chapel Hill has the intial transcript. There would be no explanation for the change.

Your DD didn't 'mis select' anything.

[Anonymous]

Anonymous wrote:The verification is the drop down menu. If your daughter accidentally chose the wrong school, it isn’t her high school’s fault.

The problem was fixed. Move on.

This. Honestly, I wouldn't care if it was the school's fault as long as it was rectified immediately.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Interesting nobody is mentioning UNC here. A SLAC would have dealt with this quickly by picking up the phone and calling the school counselor. DD might not have even known about it.

With big public universities, you get what you pay for.

Lol sure you need to justify that $90k we get it friend.

And what then justifies the 90k oos for UVA or Michigan?