Annoyed with hotel cancellation policy

[Anonymous]

The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

To say what? How about this Tweet

Hey, @keswick_hall followed the policy I agreed to. My sitter canceled, and I shouldn’t have to pay. #justicefortheentitled

No.. Be nice...get them on your side and say due to an unforseen amily matter you need to cancel..ask for their help..always say thank you. Ask for a phone call

[Anonymous]

^family

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

What good is contacting your credit card company? They failed to buy travel insurance. The policy is clear as crystal. Just because you claim to be a lawyer doesn’t make you one or right!

America is full of naive people like you. If you don't ask ...you don't get.

America is full of entitled people like you who think the policy doesn’t apply to them.

LOL...true! I just refuse to concede that corporations are gods.

[Anonymous]

This is why you book a refundable hotel or buy trip insurance.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Oh, it’s Keswick? I posted earlier with no sympathy, but, I bet you’re annoyed partially because the people you dealt with probably didn’t have great customer service skills. I stayed there recently and the staff was NOT five star. They were more like people you’d find working in a nineties grunge record store. It woulda been fine for a courtyard Marriott but not a five star.

The hotel isn’t five star. Why would you think the staff would be?

What is your standard for what constitutes a five star resort? it's a Forbes Five Star, for example. And the prices sure as hell are high - my midweek room during the low season was about 800 dollars a night.

For that amount of money, you should not get too cool for school, unhelpful service.

The resort was practically empty (hardly anyone at pool or in the common areas) and we asked to change rooms because they'd ignored one of our requests wrt the room. There were still rooms in our category available for that night on the website. It was only four pm. They didn't even apologize - they were just like, oh sorry, that is the only available room. Um, well then what are you going to do if someone books a room for tonight and shows up?

There was never anyone out by the bell boy stand, inside or out.

They just weren't very nice. They acted like they were doing YOU a favor by letting you stay there and like you were kind of a PITA.

It was weird for such an expensive hotel.

But, I do get them saying it's non refundable, sorry. However, some hotels with "nonrefundable" rooms will let you move the date rather than give a refund. But you are not entitled to that.

Hope your family members are ok, OP. If you don't need to be there for them, I vote you go and take the kids, if the room count allows for that.

[Anonymous]

What nights, OP? I might be willing to take over the reservation. Feel free to post a way to contact you if you'd like.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

This doesn’t seem right. If a different family member offered to step in and take care of the kids, would you still go? If so, your primary issue is childcare.

[Anonymous]

Anonymous wrote:The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation.

Well they are my in laws so we are invested in their health. So while we aren’t their primary caretaker it doesn’t sit well not to provide some support either. So while we technically could take the kids we wanted to stay here in case they still need help to transition back home.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation.

Well they are my in laws so we are invested in their health. So while we aren’t their primary caretaker it doesn’t sit well not to provide some support either. So while we technically could take the kids we wanted to stay here in case they still need help to transition back home.

This still has nothing to do with the hotel or their policy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation.

Well they are my in laws so we are invested in their health. So while we aren’t their primary caretaker it doesn’t sit well not to provide some support either. So while we technically could take the kids we wanted to stay here in case they still need help to transition back home.

If you can go, this is not an emergency since you are not the primary caretaker and you can take the kids.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

Thanks again. I know their email naming convention so will reach out in the morning. Twitter will be a last resort as I want this to be amicable and I need a twitter account.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation.

Well they are my in laws so we are invested in their health. So while we aren’t their primary caretaker it doesn’t sit well not to provide some support either. So while we technically could take the kids we wanted to stay here in case they still need help to transition back home.

Well, the only thing to do is to try if you want to get out of paying. There’s no legal recourse for you, if you are asking. It’s just that in your original post you said that you couldn’t go because “ our family member who will be watching our children is in the hospital”, which made it sound like childcare was the problem. Otherwise, you would have said that you couldn’t go because of a family member’s medical emergency. Spinning it that way has a higher chance of working.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

How is it preventing you from going? This is a child care issue. Bring the kids.

Or find someone else to watch them.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

They are a 4-star hotel. A 5-star hotel would be much more accommodating.

You get what you pay for. Hope you learn your lesson for next time.