Annoyed with hotel cancellation policy

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

How is it preventing you from going? This is a child care issue. Bring the kids.

[Anonymous]

Bring the kids

[Anonymous]

Just take the kids with you and make it a family getaway.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Oh, it’s Keswick? I posted earlier with no sympathy, but, I bet you’re annoyed partially because the people you dealt with probably didn’t have great customer service skills. I stayed there recently and the staff was NOT five star. They were more like people you’d find working in a nineties grunge record store. It woulda been fine for a courtyard Marriott but not a five star.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Oh, it’s Keswick? I posted earlier with no sympathy, but, I bet you’re annoyed partially because the people you dealt with probably didn’t have great customer service skills. I stayed there recently and the staff was NOT five star. They were more like people you’d find working in a nineties grunge record store. It woulda been fine for a courtyard Marriott but not a five star.

The hotel isn’t five star. Why would you think the staff would be?

[Anonymous]

Take the kids.

[Anonymous]

This was clear as day on their website when booking:

Full prepayment is required at time of booking and it is refundable according to the rate cancellation policy.
Cancel Policy
Cancel by 4PM - local time - 14 days prior to arrival to avoid 100% of total stay penalty fee.

Either get another sitter or take the kids.

[Anonymous]

Anonymous wrote:This was clear as day on their website when booking:

Full prepayment is required at time of booking and it is refundable according to the rate cancellation policy.
Cancel Policy
Cancel by 4PM - local time - 14 days prior to arrival to avoid 100% of total stay penalty fee.

Either get another sitter or take the kids.

+1

[Anonymous]

Take your kids and have as much fun as possible...

[Anonymous]

Bring sleeping bags for the kids.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

What good is contacting your credit card company? They failed to buy travel insurance. The policy is clear as crystal. Just because you claim to be a lawyer doesn’t make you one or right!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

To say what? How about this Tweet

Hey, @keswick_hall followed the policy I agreed to. My sitter canceled, and I shouldn’t have to pay. #justicefortheentitled

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

What good is contacting your credit card company? They failed to buy travel insurance. The policy is clear as crystal. Just because you claim to be a lawyer doesn’t make you one or right!

America is full of naive people like you. If you don't ask ...you don't get.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

What good is contacting your credit card company? They failed to buy travel insurance. The policy is clear as crystal. Just because you claim to be a lawyer doesn’t make you one or right!

America is full of naive people like you. If you don't ask ...you don't get.

America is full of entitled people like you who think the policy doesn’t apply to them.