Annoyed with hotel cancellation policy

[Anonymous]

This is why we can’t have nice things OP. Because of people like you.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

What good is contacting your credit card company? They failed to buy travel insurance. The policy is clear as crystal. Just because you claim to be a lawyer doesn’t make you one or right!

America is full of naive people like you. If you don't ask ...you don't get.

OP is not a victim here.

[Anonymous]

It's pretty black and white on the booking page...

Cancel by 4PM - local time - 14 days prior to arrival to avoid 100% of total stay penalty fee.

OP this isn't some boutique hotel even if it's advertised as such. It's owned by Orient Express Hotels. They have their policy and stick to it. If you want or need the ability to be flexible you have to pay for it.

[Anonymous]

I never stay anywhere where the cancellation penalty is more than the cost of the first night. I know I can eat at night without issue. If a place has a full stay cancellation penalty, I just wouldn’t stay there.

[Anonymous]

Anonymous wrote:This is why we can’t have nice things OP. Because of people like you.

Exactly. I am so so tired of these people.

[Anonymous]

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

Lol, email the CEO. That's hilarious. The CEO doesn't care. Neither does the General Counsel.

[Anonymous]

You sound entitled and the homeless comment leads me to believe you are an a$$ too.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

Lol, email the CEO. That's hilarious. The CEO doesn't care. Neither does the General Counsel.

Lawyer, I would like to report that I wish to violate your client’s contract that I agreed to. May we communicate via Twitter DM?

[Anonymous]

Sorry OP. But this is what trip insurance is for. Also it's not 5 star.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

OMG if a customer contacted me via LinkedIn because they didn't like what the hotel manager already told them, I would not do anything to help them. That's insanity.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

Lol, email the CEO. That's hilarious. The CEO doesn't care. Neither does the General Counsel.

Exactly. These people only care if your story sounds bad in the media. No one would take your side in the media, so they are good.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

I know people do this but it seems wrong. Like what do you tell your credit card company? Yeah, I booked it but I don’t want to pay because I’m a dumbass who can’t follow policy? Why should the credit card company (read: other customers like me) eat this cost?

Yes, exactly. Sometimes things don't go the way you planned. That's life!

[Anonymous]

It sounds like their policy punched you in the face and it hurt. But you voluntarily stepped into the ring, which is why you will not get any sympathy.

Stop wasting the hotels time.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation.

Well they are my in laws so we are invested in their health. So while we aren’t their primary caretaker it doesn’t sit well not to provide some support either. So while we technically could take the kids we wanted to stay here in case they still need help to transition back home.

I think if your initial communication had been "my husband's mother is hospitalized and we need to stay close" you might have had better luck.

The fact that you didn't even mention concern for her, and just the lack of childcare, is odd.

But that ship has sailed. You've named them so now even if you call and claim your first concern is your MIL they have it in writing that it wasn't.

Why don't you go with the kids and your husband can stay and focus on his parents?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The problem is that you’re treating the sitter’s hospitalization as if it’s your own. If you were hospitalized and couldn’t attend, you would definitely get some support here. But that’s not what happened. You have other options. There’s nothing stopping you from keeping this reservation.

Well they are my in laws so we are invested in their health. So while we aren’t their primary caretaker it doesn’t sit well not to provide some support either. So while we technically could take the kids we wanted to stay here in case they still need help to transition back home.

If you can go, this is not an emergency since you are not the primary caretaker and you can take the kids.

This. It’s not the hotel’s fault that you refuse to try to find backup childcare.