Annoyed with hotel cancellation policy

[Anonymous]

You call your credit card company and tell them you can’t stay there so you aren’t getting what you paid for. They will refund.

[Anonymous]

Anonymous wrote:You call your credit card company and tell them you can’t stay there so you aren’t getting what you paid for. They will refund.

They won’t without more of a valid complaint.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Let me guess. If you buy Broadway tickets and then can’t go because somebody is sick or you can’t get a babysitter, you pout when you can’t get a refund, right? Get over yourself!

Same. Do you get upset when the fancy restaurant or your hair stylist charges you for cancelling at the last minute?

Exactly. If you’re stuck in traffic and you miss your flight do you demand a refund? If you have to work late and miss a baseball game you have tickets for so you whine on the internet about how you should be reimbursed? This is not how the world works….

I’d assume it’s not easy to resell the baseball seats.

The hotel should be able to rent the room out for the night or however long OP planned to stay there. That’s the issue I have with these cancellation policies. There’s not even an attempt to be flexible. Why is the business model so inflexible at a large hotel like this?

[Anonymous]

Anonymous wrote:Let me guess. If you buy Broadway tickets and then can’t go because somebody is sick or you can’t get a babysitter, you pout when you can’t get a refund, right? Get over yourself!

You can re-sell the tickets and recoup your money.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.

This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.

Hi OP...lawyer here again. No email addresses are listed for Molly + Robert Hardie. So try tweeting-- @Keswickhall
(twitter.com/keswick_hall) ...also ignore the naysayers + contact your credit card company . Good luck!

What good is contacting your credit card company? They failed to buy travel insurance. The policy is clear as crystal. Just because you claim to be a lawyer doesn’t make you one or right!

You can try but don't be surprised when they say it's between you and the vendor. They won't even stop monthly payments.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Let me guess. If you buy Broadway tickets and then can’t go because somebody is sick or you can’t get a babysitter, you pout when you can’t get a refund, right? Get over yourself!

Same. Do you get upset when the fancy restaurant or your hair stylist charges you for cancelling at the last minute?

Exactly. If you’re stuck in traffic and you miss your flight do you demand a refund? If you have to work late and miss a baseball game you have tickets for so you whine on the internet about how you should be reimbursed? This is not how the world works….

I’d assume it’s not easy to resell the baseball seats.

The hotel should be able to rent the room out for the night or however long OP planned to stay there. That’s the issue I have with these cancellation policies. There’s not even an attempt to be flexible. Why is the business model so inflexible at a large hotel like this?

This particular hotel is very expensive, so no they likely cannot easily re-rent the room.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Let me guess. If you buy Broadway tickets and then can’t go because somebody is sick or you can’t get a babysitter, you pout when you can’t get a refund, right? Get over yourself!

You can re-sell the tickets and recoup your money.

To whom? A friend? A relative? A co-worker? If so, then OP could do the same with the room.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Let me guess. If you buy Broadway tickets and then can’t go because somebody is sick or you can’t get a babysitter, you pout when you can’t get a refund, right? Get over yourself!

You can re-sell the tickets and recoup your money.

To whom? A friend? A relative? A co-worker? If so, then OP could do the same with the room.

There’s an entire market for reselling concert tickets. There isn’t a market or way to easily sell the room to a friend or stranger. There isn’t even a way to “transfer” the room and credit card on file to someone else.