Situation at Subway - was I wrong?

[Anonymous]

^^do WANT to know

[Anonymous]

Also, never piss off people making your food. yes, they should have been open and greeted you with open arms. But, for whatever reason, they didn't. And they were NOT happy about it. And they made you food. Bad.

[Anonymous]

Anonymous wrote:The customer is always right and if the customer wants a sandwich at 7:55 then get in there and fix them a sandwich.

OP here. This was always the policy when I worked retali/fast food. There were very little exceptions to the rule "the customer is right". Even when they were wrong we were still to proceed as if they were right - almost anything to make the customer happy. Then of course we would talk about them behind there back (we were young teenagers). Seems like those days are gone now though.

[Anonymous]

Anonymous wrote:Also, never piss off people making your food. yes, they should have been open and greeted you with open arms. But, for whatever reason, they didn't. And they were NOT happy about it. And they made you food. Bad.

OP here. It was subway, there was NOTHING they did that I could not see.

[Anonymous]

Anonymous wrote:I seriously cannot IMAGINE banging on a door for someone to let me into a subway. Holy shit. If I try to open the door and it's locked? Hint taken - I'll go somewere else.

OP here. Again, i was not banging, I was not a raving crazified lunatic demanding they open the doors now.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Actually I worked in fast food my entire teenage years while in HS. Oh and no I am not entitled, but the thought is pretty funny. Thanks for the laugh. lol I'll give you the obnoxious comment though. Maybe I was obnoxious in insisitng they let me in. I dont think I was but I posed the question "was I wrong" because I am absolutley open to the possibility that I was. Thus, I wanted other people's opinion.

No I wasnt going to DIE without subway but I was pretty desparate. My son has training sessions that are 50 minutes from my house. The sessions are from 7:30 to 10pm. Usually I pack a dinner that he can eat on the way home since we dont get back home until 10pm. I was rushing and didnt have time yesterday so I decided to stop at subway since it's close to where he trains. So yeah, I was pretty desparate to get that subway sanchwich. We do not eat meat so other fast food places arent an option.

Typically I probably would have just kept it moving but because of the situation I really needed to get him a sandwich. When we leave his training we do pass a McDonalds on the way to the highway but none of their sandwiches would work for my son.

I wish there was a chipotle where we were, he loves that much more than subway!

It isn't the fault of the store employees that you have crap time management skills.

You have got to be kidding. What kind of upbringing does it take to produce a person who has this to say about the situation?

OP here. Yeah I was pretty puzzled by this comment but decided to just play along and respond.

[Anonymous]

OP, you can't win on this site. Too many of the people posting here are missing a few screws.

Rest assured that you were not wrong to expect to be able to transact business in a store within its posted store hours. The girls were being lazy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Also, never piss off people making your food. yes, they should have been open and greeted you with open arms. But, for whatever reason, they didn't. And they were NOT happy about it. And they made you food. Bad.

OP here. It was subway, there was NOTHING they did that I could not see.

You couldn't see that the bread they chose was 4 days old and had been used to mop up the spilled urine in the men's room.

[Anonymous]

Couldn't you go thru the drive through of a fast food restaurant?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Also, never piss off people making your food. yes, they should have been open and greeted you with open arms. But, for whatever reason, they didn't. And they were NOT happy about it. And they made you food. Bad.

OP here. It was subway, there was NOTHING they did that I could not see.

You couldn't see that the bread they chose was 4 days old and had been used to mop up the spilled urine in the men's room.

Good one, the bread came out of that big bread holder thingy with the clear glass where they always get it from.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP: You say you got your answer and that you're open to the possibility you were wrong. What have you concluded? Most people seem to think you were wrong even if they think the store should have stayed open.

Here's my view: You were acting like an entitled jerk.

Why entitled? Because sandwich shops are not there for your convenience. You have no right to a sandwich even if it's an hour before the posted closing time. The store is there to earn a profit. They are willing to sell you a sandwich if you're willing to buy it, but they can decide to close when it's slow if they choose. The consequence to them is that they don't get to sell you or anyone else who comes along a sandwich, and may lose you as a future customer, but they don't have to open just because they're normally open at that time and you happen to have planned poorly.

Why a jerk? Because even if they employees were not acting under their manager's orders, you put your convenience ahead of theirs. They were halfway closed an locked the door, yet you insisted that they let you in and give you food even though you had an HOUR before your son's training was done. Undoubtedly you are aware of one or two vegetarian options within 25 minutes' drive that would have gotten you back in time.

Actually, they are there for everyone's convenience. That's why they exist. That's one of the stupidest things I've ever seen.

You have a fundamental misunderstanding of the world that you would be well advised to correct. Nobody's saying "Hey, where can we put a Subway where people might just happen to show up and be hungry? Those people sure could do with a sandwich!" Some person decided to open a Subway because it appeared that enough people would buy sandwiches there that it would make a profit. The Subway has no other reason to be there.

You are just so incredibly strange and angry.

[Anonymous]

OP, my mother owns a restaurant and I worked there during most of my non-school hours. I can relate to the teenagers, it would make me furious internally when someone showed up at 10:55 pm and decided to eat IN the restaurant. I did get paid for the extra time, but if there were no customers between 9:00-10:55 it was frustrating to deal with. With all that said, my mother would have fired me in a heartbeat if I had a) tried to turn the customer away or b) been bitchy about it in front of the customer.

I don't think you were wrong, OP, but just show some perspective. They didn't act professionally, because there is little to nothing at stake for them that is meaningful beyond the fact that it is a job. For me, I at least knew that every customer meant that the business was able to thrive.

[Anonymous]

Customers that show up 5 minutes before closing suck

- signed someone who worked retail for 10 years.

[Anonymous]

Burger King has a garden burger and 711 has Bean n cheese burritos as does Taco Bell if you're in a jam next time.

[Anonymous]

banging down the door to subway...sad. The food there is nasty.