Airbnb not heated when arrived

[Anonymous]

I see a lot of air bnb owners on here. Truth is, it’s not the same as a hotel or guest house with a reputation to uphold. If you want consistently good service, stay in a place that will offer good customer service. Not an air bnb.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I've had this happen. It took a while to even figure out how to turn the heat up. I didn't complain or even think to.

I also had this happen at a ski cabin we rented one winter. It frankly didn’t occur to me to complain.

I just thought, oh well, and we dressed warmly for a few hours while it heated up….

It wouldn’t have bothered me as much if I didn’t have tired young kids to bathe and put to bed, and if I weren’t paying close to $6k for the week.

OP, I agree with your assessment and am sorry this happened but I did have one question. Wouldn't running a hot bath been a perfect antidote for the cold temp? If you close the door of the bathroom, run a steaming hot shower to heat up the bathroom air temp and then run the bath for your kiddos, that may have been an option. Another poster suggested running blankets and towels in the dryer to dry the kiddos off and help make a warm bed.

But yes, all this is besides the point that the house was too cold upon arrival.

Please let us know what Airbnb or the hosts did and hopefully you got refunded some money.

Funny you say this because the hot water heater was on vacation mode and we had to turn it fully on. I’m not sure how long it takes.

[Anonymous]

Anonymous wrote:I see a lot of air bnb owners on here. Truth is, it’s not the same as a hotel or guest house with a reputation to uphold. If you want consistently good service, stay in a place that will offer good customer service. Not an air bnb.

OP here. I think going forward I’ll stick to properties with many 5 star reviews.

[Anonymous]

No way. It should be at least 60 degrees on arrival in the winter. With remote wi-fi enabled thermostats there is absolutely no reason for it to be 45 when guests are arriving. The flip side is true too. In the summer, if it was 95 degrees inside when I arrived I'd be upset.

[Anonymous]

I would be upset. Give it a low rating.

[Anonymous]

Anonymous wrote:No way. It should be at least 60 degrees on arrival in the winter. With remote wi-fi enabled thermostats there is absolutely no reason for it to be 45 when guests are arriving. The flip side is true too. In the summer, if it was 95 degrees inside when I arrived I'd be upset.

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Agreed. I am an airbnb host and that is not acceptable.

[Anonymous]

My house in Nova would take hours to heat up if I let it get that cold. DH and I argue about this after taking a vacation. He doesn’t turn the heat back on remotely in enough time and we come home to either a freezing (winter) or burning (summer) house.

[Anonymous]

Anonymous wrote:I see a lot of air bnb owners on here. Truth is, it’s not the same as a hotel or guest house with a reputation to uphold. If you want consistently good service, stay in a place that will offer good customer service. Not an air bnb.

There are plenty of bad hotels or hotels with inconsistent service. Hotels can be particularly bad in peak times like spring break. Airbnbs have great benefits - kitchen, laundry and additional rooms to spread out in for the same you might pay for one hotel room. They’re also often in nice, walkable neighborhoods as opposed to the tourist center or strip mall. So, they are perfect for some situations but it is super, super important to look at ratings and reviews. Do not trust new listings! Don’t just look at the rating either, actually read through the reviews. I have never had an issue staying at an Airbnb. Have had plenty of issues at hotels.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I see a lot of air bnb owners on here. Truth is, it’s not the same as a hotel or guest house with a reputation to uphold. If you want consistently good service, stay in a place that will offer good customer service. Not an air bnb.

OP here. I think going forward I’ll stick to properties with many 5 star reviews.

That is obviously what anyone should do. I like Airbnb and use them almost every time we travel, but you have to do your research. Otherwise, you get people who don't know what they are doing, as happened to you.

[Anonymous]

Anonymous wrote:My house in Nova would take hours to heat up if I let it get that cold. DH and I argue about this after taking a vacation. He doesn’t turn the heat back on remotely in enough time and we come home to either a freezing (winter) or burning (summer) house.

I've started to insist on keeping the thermostat at our normal temp for trips that are 5 days or less. The comfort of arriving to a home that is a normal temperature cannot be overstated.

[Anonymous]

He may be in violation of his homeowners insurance. We have a seasonal house in a cold climate (not Airbnb) and we are required to keep it at 55 in the winter. Our house heats up in less than an hour from 55 (just arrived at it yesterday in fact).

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I see a lot of air bnb owners on here. Truth is, it’s not the same as a hotel or guest house with a reputation to uphold. If you want consistently good service, stay in a place that will offer good customer service. Not an air bnb.

OP here. I think going forward I’ll stick to properties with many 5 star reviews.

That is obviously what anyone should do. I like Airbnb and use them almost every time we travel, but you have to do your research. Otherwise, you get people who don't know what they are doing, as happened to you.

There were five star reviews but only 5-6. Next time I’ll only book places with 30+ reviews.

[Anonymous]

Anonymous wrote:It's an Airbnb.

This kind of thing comes with the territory.

No, it doesn't.
I've rented Airbnbs and at least 20 times and had no problems. We need a minimum of 5 rooms and it's nice to have a common space where we can gather (and a kitchen) that you can't get with 5 hotel rooms. I've haven't had a bad experience yet.
This is not normal. Most Airbnb owners do care about low ratings as people really consider them when renting. I'd absolutely ask for compensation. It's not acceptable.

[Anonymous]

Anonymous wrote:In case this ever happens again, and if there is a laundry room, you can heat up some clothes and blankets in the dryer.

Sorry this happened, OP. I’d definitely mention it in your review.

What will this solve for more than 5 minutes? Am I missing something?

[Anonymous]

Anonymous wrote:

Anonymous wrote:If they aren't able to come in and turn up the heat before each renter gets there, they need to instruct departing guests or the cleaning staff to leave the heat on 62 or 63 degrees. Then people can arrive and get it to heat up within an hour or so which is reasonable.

Honestly 45 degrees probably isn't good for the house.

Too hot and humid is bad for a house.

Why would 45 be bad for a house? Let's assume all pipes in exterior walls are very well insulated.

Tell me you don't live in a cold climate without telling me. If it's that cold out, they aren't concerned about humidity, trust me.
Never turn it below 50.
We moved to a cold climate and turned our heat way down over vacation. It's taken hours to come back up but I have no one to be irritate with but myself. This is ridiculous for a rental.