Airbnb not heated when arrived

[Anonymous]

Renting an Airbnb and it’s well below freezing during the day. Arrived last night to find the house set on 45 degrees, and it took hours to heat the house. Instructions say to turn the heat down to 65 at night. The instructions acknowledge that the house is set on 45 when not in use.

Everyone was freezing cold for hours and I couldn’t bathe my kids after a long day of travel.

Is this acceptable?

[Anonymous]

Strange in this day and age not to have a digital thermometer that can be set remotely. Not acceptable imo.

[Anonymous]

I would complain to the host. I have trouble doing things like that which is why I no longer stay at Airbnbs, but that’s what I think you should do. They knew you were coming.

[Anonymous]

Anonymous wrote:Renting an Airbnb and it’s well below freezing during the day. Arrived last night to find the house set on 45 degrees, and it took hours to heat the house. Instructions say to turn the heat down to 65 at night. The instructions acknowledge that the house is set on 45 when not in use.

Everyone was freezing cold for hours and I couldn’t bathe my kids after a long day of travel.

Is this acceptable?

No.

[Anonymous]

What's wrong with conserving energy while not in use? Are you actually upset because you had to wait until it heats up?

[Anonymous]

45 is fine but it shouldn't take more than an hour to heat up

[Anonymous]

Anonymous wrote:What's wrong with conserving energy while not in use? Are you actually upset because you had to wait until it heats up?

The host should have set it to reach a normal temperature by check-in time.

It also suggests nobody stopped by the place to clean up and check to sure it was in good shape for op.

[Anonymous]

Anonymous wrote:What's wrong with conserving energy while not in use? Are you actually upset because you had to wait until it heats up?

It takes more energy to heat up a house from 45 than to keep it at a lower temp like 65 and raise it to 68 or whatever

[Anonymous]

Anonymous wrote:45 is fine but it shouldn't take more than an hour to heat up

There are not many homes on the planet that would reach comfortable temperatures in an hour starting at 45 if it is 30 outside.

45 is fine for a vacant house (though pipes in old interior walls could still freeze). Should be turned to at least 60 degrees 24 hours before anyone arrives.

It is not acceptable, to answer OP's question. That is not room temp. But good luck getting any compensation. I have had many good experiences with Airbnb but overall it seems like it's becoming more and more of a gamble every year.

[Anonymous]

I’m surprised the water pipes don’t freeze when they set the temp to 45’. They must be well insulated.

[Anonymous]

Anonymous wrote:What's wrong with conserving energy while not in use? Are you actually upset because you had to wait until it heats up?

Yes I’m upset I had to wait 4-5 hours for it to warm up, and that no one in my family could shower. I was also upset that I had to unpack wearing a coat.

[Anonymous]

AirBnB has turned into a crazy international investor scheme. It's barely a functional model at this point. You take your chances, for sure. It's worth complaining to the host, but don't expect much to come of it. Maybe they will throw a $100 AirBnB credit your way or something. Sorry, it sounds really annoying.

[Anonymous]

Airbnb *might* intervene. The house was not ready when you arrived, due to negligence. Legally (in many jurisdictions) this is like not having running water or electricity for 4 hours.

But I wouldn't count on anything.

[Anonymous]

We have a vrbo rental. I don’t think I this is acceptable. They should have set it at 65 the day you are checking in.

[Anonymous]

Anonymous wrote:What's wrong with conserving energy while not in use? Are you actually upset because you had to wait until it heats up?

I would be upset! Add it to the thousand ways a hotel is better than Airbnb.