So random- I am banned from ordering online from American Eagle?

[Anonymous]

Sephora did it for me. Never returned anything.

[Anonymous]

^^ and that's how I became a Blue Mercury customer.^^

[Anonymous]

Anonymous wrote:My daughter wanted some new bras from Aerie and they had stuff on sale so I placed an order. First I got a confirmation for the order and then I got an email from American Eagle saying due to "security concerns" my order has been cancelled and I would not be charged.

So I tried again with a different card and got the same thing. So I called customer service who were really unhelpful but they tried to put it through and were also denied. They said they would escalate to order processing and someone would get back to me in 24 hours.

Today, I got an email from them saying- "Thank you for contacting American Eagle. Unfortunately, your order was unable to be processed and was cancelled by our verification system. Our verification systems are in place with the safety of our customers in mind and we are unable to provide specifics on these processes."

so their verification system must stink because I actually work in cyber and truly was just trying to purchase clothing for my teenager but they think I am some sort of crimlnal. Oh well American Eagle. So now where do I get bras for a teenager??

Which email service are you using. They are mostly owned by the same companies, but they recently changed their security data and measures, and so did Windows, and they are causing havoc with people's accounts as they get pinged now and closed for "security reasons".

[Anonymous]

Anonymous wrote:ugh.
I worry about this with Anthropologie. I've had a bunch (6+?) dress occasions since June and have routinely ordered 4-5 dresses and kept one--often when paying $30 for overnight shipping. I'm 49 and my body is all weird (to me) with perimenopausal changes so it takes me a few tries to get a flattering dress. Gone are the days that I can put anything on and look good.

Added to this is a huge Urban Outfitters order we just placed for Homecoming dresses. Bought 6, keeping 1 (maybe). They're all pretty shoddy, sizing is all over the place, etc. It's almost impossible for even a teenager to pick the right dress virtually.

If you are in this area, there are a lot of Anthropologie stores around. You could go in person in this kind of circumstance? Same with Urban Outfitters.

[Anonymous]

Anonymous wrote:

Anonymous wrote:ugh.
I worry about this with Anthropologie. I've had a bunch (6+?) dress occasions since June and have routinely ordered 4-5 dresses and kept one--often when paying $30 for overnight shipping. I'm 49 and my body is all weird (to me) with perimenopausal changes so it takes me a few tries to get a flattering dress. Gone are the days that I can put anything on and look good.

Added to this is a huge Urban Outfitters order we just placed for Homecoming dresses. Bought 6, keeping 1 (maybe). They're all pretty shoddy, sizing is all over the place, etc. It's almost impossible for even a teenager to pick the right dress virtually.

This is a really normal way to shop these days! All those insta personalities also show their big hauls and then report they ended up keeping 1 item out of like 20. I think it's not usually about returns but about fraud on a credit card.

It's very frequent that Nordstrom will write you a letter and tell you they don't want you as a customer after too many returns.

[Anonymous]

This is crazy! How infuriating!!

[Anonymous]

Anonymous wrote:

Anonymous wrote:I’m inexplicably banned from ordering online from Anthropologie, Urban Outfitters and Free People. (I think they’re all owned by the same company.) it’s the same thing, though. The order goes through initially, but it gets cancelled afterward.

I order from anthro and Free People a lot and they are really fast with shipping. There might have been a security breach with cards related to yours ? I’d want to know why.

I’m the PP from a year ago. I recognize my post. I did eventually contact custom service at Anthropologie to ask what was happening. They said they’d look into it and get back to me. This was months ago. Never heard back. They are serious worst company.

[Anonymous]

Anonymous wrote:

Anonymous wrote:ugh.
I worry about this with Anthropologie. I've had a bunch (6+?) dress occasions since June and have routinely ordered 4-5 dresses and kept one--often when paying $30 for overnight shipping. I'm 49 and my body is all weird (to me) with perimenopausal changes so it takes me a few tries to get a flattering dress. Gone are the days that I can put anything on and look good.

Added to this is a huge Urban Outfitters order we just placed for Homecoming dresses. Bought 6, keeping 1 (maybe). They're all pretty shoddy, sizing is all over the place, etc. It's almost impossible for even a teenager to pick the right dress virtually.

If you are in this area, there are a lot of Anthropologie stores around. You could go in person in this kind of circumstance? Same with Urban Outfitters.

Stores offer a fraction of what they offer online. I’m not banned from anthro but from Nordstrom rack. Online is really the only way I shop these days. I may look around a store briefly if after I make a return.

[Anonymous]

Anonymous wrote:I am forever banned from Enterprise rental car. I was working on project where between gas and parking it didn't make sense to take my SUV so I rented a standard sedan. I didn't know how long the project would take and they said they would just renew weekly. I got a call one day, asking if I lnew how much longer I would need the car. l said about two weeks. They asked if they could just go ahead and charge me for those two weeks and I agreed. Two days later I get a call from a guy who asked if I was in possession of an Enterprise rental car. I stated I was. He asked where I was I told him the town and he told me to pull into the closest parking lot and tell him the address. He then went on to tell me because I had the car for so long, (about 7 weeks) that the car had been reported stolen.
I had prepaid for another two weeks, spoken to someone two days prior, and I was "stealiing" a car.
To top all off I had to pay a $150 uber ride home.
Didn't know I was banned until I went to pick up car while on vacation and they stated they couldn't rent me the car. I couldn't even put it on my card and have my wife as primary driver.

Same. They tried to overcharge me an extra day and I sent my bank the proof that i returned the car the day before a holiday that they tried to charge me for. So my bank cancelled the payment. I guess they’re mad now. Oh well they should’ve got that right.

[Anonymous]

Anonymous wrote:

Anonymous wrote:This is OP again, I tried to set up a new account and use my husband's card and now he is banned too.

shipping and billing address are the same. it is SO weird but I guess it saves me $200

Try creating yet another new account. This time, use an entirely new device and new internet connection (for example, if you were using a laptop and home wifi, try using your iphone with cellular connection, i.e. wifi off).

This or buy it at work using work wifi

[Anonymous]

Have you checked with the card people to see if they can find declines?

I've had that problem on occasion just because something funky happened during the transaction, although a month later I was fine on whatever site.