Anyone else have a bad experience with Photo Affections?

[Anonymous]

Anonymous wrote:Looks like I am in the same boat as all of you...purchased the Living Social deal, ordered my cards on 12/08/2013 (Invoice #805509), still showing as Printing in Process and will arrive AFTER Christmas. This is completely unacceptable as their time table states the latest my order should have shipped is 12/11/2013. I tried calling several times, was told by recording that they had a high volume of calls and was disconnected. When I emailed for the status of my order on 12/12/2013, received a reply that they are very behind with the holidays and they would ship soon. Well, since I can't get through on the phone I have emailed twice more asking to cancel my order and receive a refund, to which I have received no reply.

I can understand the holidays are busy for businesses but they certainly should have had the sense not to offer so many Living Social vouchers if they could not handle the volume. Judging by all of the recent comments, they are not even close to being able to handle the volume. Extremely disappointed and will make sure everyone I know never uses this company!

By the way, had my cards printed this weekend at CVS with same-day service, and they look fine for only a couple dollars more than the Photo Affections voucher was for. Wish I had done that in the first place!

Hi, we looked that number up, and can't find that order. Are you sure that is the correct order number? Can you please check again, and email it to [e-mail] with "DC Urban Moms" in the title? We'd like to fix this for you ASAP!

[Anonymous]

Anonymous wrote:I ordered on the 6th, today is the 12th and the status is "still printing". Tried to call and cancel my order but you can't talk to anyone on the phone and none has returned my email. Any suggestions as to how I cancel my order? Furious!!!

Hi, I am from PhotoAffections. I am sorry that you tried to cancel your order and couldn't get through. We would really like to help you and make sure that your order is canceled. But because this is an anonymous forum, we don't know how to contact you. Can you please email your order number to [e-mail] with "DC Moms" in the subject line? We'll make sure that this is processed ASAP.

[Anonymous]

Anonymous wrote:I ordered my prints the 5th and it still says printing as well. I was able to talk to someone Monday who said they put my order on "urgent" status. However you cannot get them on the phone at all! That did nothing and now I likely will not get my cards. Worst experience EVER. Anyone have advice?

Hi, I'm from PhotoAffections, and I'm sorry that your experience has not been positive thus far! I want to make sure that you get your cards, or see if we can fix this situation. But, since this is an anonymous forum, I have no way of contacting you. Can you please email us at [e-mail] with "DC Moms" in the subject line? We will do whatever we can to rectify this situation!

[Anonymous]

Why don't y'all (photoaffections) just read the emails we send in the first place, and all this mess could be avoided? this is not boding well at all for your company.

[Anonymous]

You should not be allowed to charge 9.99 for expedited printing and 23.99 for overnight delivery if it is so busy it isn't possible to fill your orders. Not letting people call doesn't exaclty foster good will either.

[Anonymous]

Anonymous wrote:Why don't y'all (photoaffections) just read the emails we send in the first place, and all this mess could be avoided? this is not boding well at all for your company.

Hi, we do read the emails. Unfortunately, it is the holiday season, and the amount of emails that we get is a lot. We answer as quickly as we can, but unfortunately it's not fast enough for some people.

[Anonymous]

Anonymous wrote:You should not be allowed to charge 9.99 for expedited printing and 23.99 for overnight delivery if it is so busy it isn't possible to fill your orders. Not letting people call doesn't exaclty foster good will either.

Hi, we do offer that: http://www.photoaffections.com/expedited-printing-services

[Anonymous]

Yes, I paid for both of those services on my order placed yesterday but according to the website, my cards won't arrive until December 23rd. If you can't deliver the product on an expedited basis, you should not be allowed to charge customers for it.

[Anonymous]

Anonymous wrote:Same here. I paid an extra $56 to have printing expedited and overnight delivery and my "estimated delivery time" is December 23. I called the bank and filed a claim with Merchandise & Services. When I finally do receive the cards, I was instructed to return them. If they do not refund my money within 15 days the bank will credit it back to my account. I only ordered yesterday, but at this point, I don't see any reason to to think they'll be here tomorrow or the next day, for that matter.

Hi, I'm from PhotoAffections, and I'd like to help you out. We are happy to refund your money/ fix the situation/ whatever it takes. But, since this is an anonymous forum, we don't know how to contact you to do this. Can you send us your name and order number to [e-mail] with "DC Moms" in the subject line? We'll take care of this ASAP. The goal is for you to have cards you love... not be upset with the service!

[Anonymous]

Anonymous wrote:I am in the same boat! I placed my order 12/5 and requested 2 day shipping. Their site says 2-3 business days to process. It is now the 5th business day and my status still says printing. I am beyond frustrated especially since they are not taking any phone calls. They refer you to their email service which I have sent two emails thus far with no response. They are a terrible company and I recommend that no one use them. If they can't handle their workload this time of year they shouldn't be in business! Full of regret for going with Photoaffections.com

Hello, I'm from PhotoAffections. Your situation actually sounds like the cards are on time.... Our printing time is 2-4 business days (4 days if you ordered die cuts), and standard shipping takes 2-4 business days. Regardless, I'm happy to look into this for you to see how we can help. Because this is an anonymous forum and we don't know who you are, can you send us an email with your order number to [e-mail] with "DC Moms" in the subject line? Thank you!

[Anonymous]

Anonymous wrote:I ordered on the 6th, today is the 12th and the status is "still printing". Tried to call and cancel my order but you can't talk to anyone on the phone and none has returned my email. Any suggestions as to how I cancel my order? Furious!!!

I am having the same problem. I ordered a photo iPhone case as a Christmas present and the status is "Still Printing" The original email confirmation I got back said it takes up to TWO days to print and then it would ship. It has been over a week now and the status continues to remain as "Still Printing" but notes it should print by the 19th and I will receive no later than the 30th. What good does that do me receiving it by the 30th when it is needed for Christmas Day? I tried calling them but there is no way of getting a live person on the phone. I sent them an email and have yet to get a response. I am rather annoyed to say the least.

[Anonymous]

I am finding all the photoAffection sales response to be amusing. Go DCUM!

[Anonymous]

I ordered my cards on the 5th, paid for Expidited shipping and still NOTHING. Says it's still printing. When you call it just says they are "experiencing a high volume of calls" and hangs up. I have emailed them 3X and no reply!! I'm reporting them to Living Social, where I got a coupon, and to my credit card company as FRAUD, so I can get my money back. Just sad I won't have Christmas cards to send out.

[Anonymous]

Anonymous wrote:I ordered my cards on the 5th, paid for Expidited shipping and still NOTHING. Says it's still printing. When you call it just says they are "experiencing a high volume of calls" and hangs up. I have emailed them 3X and no reply!! I'm reporting them to Living Social, where I got a coupon, and to my credit card company as FRAUD, so I can get my money back. Just sad I won't have Christmas cards to send out.

I 100% agree about the FRAUD part considering they have charged my CC already, and they have my money but I still dont have my merchandise and likely wont have it until after the New Year. I am also furious and will make sure I tell all my family and friends never to use Photo Affections.

[Anonymous]

Anonymous wrote:I am finding all the photoAffection sales response to be amusing. Go DCUM!

You're not nice.