My trainer doesn’t think this is a big deal. WWYD?!

[Anonymous]

Anonymous wrote:

Anonymous wrote:How did it go, OP?

I walked in and asked for the mgr. This very young girl with a thick accent walked up, and as I started to explain my predicament, she acted very ambivalent. I said, could I speak to a “real” mgr, please? The front desk kid told me to speak to the personal trainer mgr. 60 yr old tough muscle-bound man. The young useless mgr went back to her desk and immediately started playing on her phone! They must be paying the so-called mgrs $12 an hr.

The trainer mgr told me my trainer had already talked to him about the situation. He told me he could tell he was nervous and worried. My trainer told him he might have charged me a “few” sessions by mistake. As we went through the computer, he was shocked at the number of sessions stolen from me. He said he was suspicious himself. He saw me there and thought she wasn’t here 17 times in one month. I didn’t want to tell him this, but I needed to get him a little more fired up. I told him he also tried pressuring me into paying him cash under the table. Oh boy, that pissed him off. I said I have texts proving everything I’ve said. I told him I wanted my stolen sessions back in my acct asap. Btw it totals $1440. He agreed and told me I’m a valued customer and they will make everything right. I’ve paid this gym nearly 30k over the last 4 years.

He’s contacting the district manager, who will be calling me today.

PS
I also through in a few hints of legal action.

Nicely done, OP.

[Anonymous]

To give another situation- my trainer told me today that she hasn’t been doing such a great job keeping track of what sessions I’ve used in 2024 (I purchase 5 a month but they bank up) so she’s just going to pause my monthly fee for awhile and give me a bunch back to use up because she loves what she does and she’s happy to work with me.

Love her!

[Anonymous]

Anonymous wrote:

Anonymous wrote:How did it go, OP?

I walked in and asked for the mgr. This very young girl with a thick accent walked up, and as I started to explain my predicament, she acted very ambivalent. I said, could I speak to a “real” mgr, please? The front desk kid told me to speak to the personal trainer mgr. 60 yr old tough muscle-bound man. The young useless mgr went back to her desk and immediately started playing on her phone! They must be paying the so-called mgrs $12 an hr.

The trainer mgr told me my trainer had already talked to him about the situation. He told me he could tell he was nervous and worried. My trainer told him he might have charged me a “few” sessions by mistake. As we went through the computer, he was shocked at the number of sessions stolen from me. He said he was suspicious himself. He saw me there and thought she wasn’t here 17 times in one month. I didn’t want to tell him this, but I needed to get him a little more fired up. I told him he also tried pressuring me into paying him cash under the table. Oh boy, that pissed him off. I said I have texts proving everything I’ve said. I told him I wanted my stolen sessions back in my acct asap. Btw it totals $1440. He agreed and told me I’m a valued customer and they will make everything right. I’ve paid this gym nearly 30k over the last 4 years.

He’s contacting the district manager, who will be calling me today.

PS
I also through in a few hints of legal action.

You spend 10k+ a year on a gym??

[Anonymous]

Anonymous wrote:

Anonymous wrote:How did it go, OP?

I walked in and asked for the mgr. This very young girl with a thick accent walked up, and as I started to explain my predicament, she acted very ambivalent. I said, could I speak to a “real” mgr, please? The front desk kid told me to speak to the personal trainer mgr. 60 yr old tough muscle-bound man. The young useless mgr went back to her desk and immediately started playing on her phone! They must be paying the so-called mgrs $12 an hr.

The trainer mgr told me my trainer had already talked to him about the situation. He told me he could tell he was nervous and worried. My trainer told him he might have charged me a “few” sessions by mistake. As we went through the computer, he was shocked at the number of sessions stolen from me. He said he was suspicious himself. He saw me there and thought she wasn’t here 17 times in one month. I didn’t want to tell him this, but I needed to get him a little more fired up. I told him he also tried pressuring me into paying him cash under the table. Oh boy, that pissed him off. I said I have texts proving everything I’ve said. I told him I wanted my stolen sessions back in my acct asap. Btw it totals $1440. He agreed and told me I’m a valued customer and they will make everything right. I’ve paid this gym nearly 30k over the last 4 years.

He’s contacting the district manager, who will be calling me today.

PS
I also through in a few hints of legal action.

I'm glad this is being elevated - it should be.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Did you tell him anything about where you live and expensive things in your house and when you both might not be at home?

He knows I’m wealthy like a lot of his clients.

A trainer wouldn't know this unless you tell them. Maybe consider keeping your mouth shut and finances quiet next time? But definitely absolutely report him. I'd demand he be fired.

Not op. You clearly don't know trainers. I've belonged to the big nicer places and the trainers change their prices all the time and try to gouge people they assume have more money. Every instance of training the trainer interviews their client trying to get as much info as possible. They always dig at what my husband does - I'm a sahm and even looked him up in Linkedin.

Why did you tell them your husbands name? So weird.

Have you not ever used social media? What a dumb question.

[Anonymous]

Are the sessions you accrue as part of a package of your gym membership that you pay monthly for so every year or month you automatically get sessions or you purchased the sessions in a block such as you paid of $2000 for 30 training sessions.

Don't feel bad or back down. You have been paying $7500 a year to this gym. Women are conditioned to be nice and not confrontational. Too many personal trainers take advantage of this. He is probably defrauding plenty of others.

It is always a good idea to email the person you spoke to so there is a paper trail. So in a situation like this I send an email something like:

"Dear Head personal trainer (60 year old guy's name).
Thank you so much for meeting on (this date) with me and taking my concerns seriously. I knew the trainer was not accurately recording sessions but to sit down with you and go throught the computer and realize that 17 sessions were written down as I received but I never even attended the gym those days or scheduled any sessions and that it totals $1440 was shocking.

Thank you for addressing this issue and refunding me those sessions. In case the situation ever were to come up again and I am pressured to give a trainer cash, this is not allowed is it? [you obviously know it isn't allowed but this email isn't really about thanking the manager or clarifying policies but documenting what happened].

I was about to cancel my membership and find a new gym but I am going to give the gym another chance to ..."


I write these emails hoping the situation has been resolved but sometimes you run into situations like the trainer manager can't authorized returned sessions so they never actually get returned to you and months later that person doesn't even work there anymore. Or they say they will do something but then they don't report it any higher.

[Anonymous]

If I was that manager I'd be auditing every single client this trainer claimed.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Did you tell him anything about where you live and expensive things in your house and when you both might not be at home?

He knows I’m wealthy like a lot of his clients.

A trainer wouldn't know this unless you tell them. Maybe consider keeping your mouth shut and finances quiet next time? But definitely absolutely report him. I'd demand he be fired.

Not op. You clearly don't know trainers. I've belonged to the big nicer places and the trainers change their prices all the time and try to gouge people they assume have more money. Every instance of training the trainer interviews their client trying to get as much info as possible. They always dig at what my husband does - I'm a sahm and even looked him up in Linkedin.

Why did you tell them your husbands name? So weird.

Have you not ever used social media? What a dumb question.

I'm not on social media and don't tell random people my husbands full name or job, so no.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How did it go, OP?

I walked in and asked for the mgr. This very young girl with a thick accent walked up, and as I started to explain my predicament, she acted very ambivalent. I said, could I speak to a “real” mgr, please? The front desk kid told me to speak to the personal trainer mgr. 60 yr old tough muscle-bound man. The young useless mgr went back to her desk and immediately started playing on her phone! They must be paying the so-called mgrs $12 an hr.

The trainer mgr told me my trainer had already talked to him about the situation. He told me he could tell he was nervous and worried. My trainer told him he might have charged me a “few” sessions by mistake. As we went through the computer, he was shocked at the number of sessions stolen from me. He said he was suspicious himself. He saw me there and thought she wasn’t here 17 times in one month. I didn’t want to tell him this, but I needed to get him a little more fired up. I told him he also tried pressuring me into paying him cash under the table. Oh boy, that pissed him off. I said I have texts proving everything I’ve said. I told him I wanted my stolen sessions back in my acct asap. Btw it totals $1440. He agreed and told me I’m a valued customer and they will make everything right. I’ve paid this gym nearly 30k over the last 4 years.

He’s contacting the district manager, who will be calling me today.

PS
I also through in a few hints of legal action.

You spend 10k+ a year on a gym??

Better than spending 200k on ortho surgeon.

[Anonymous]

Anonymous wrote:Are the sessions you accrue as part of a package of your gym membership that you pay monthly for so every year or month you automatically get sessions or you purchased the sessions in a block such as you paid of $2000 for 30 training sessions.

Don't feel bad or back down. You have been paying $7500 a year to this gym. Women are conditioned to be nice and not confrontational. Too many personal trainers take advantage of this. He is probably defrauding plenty of others.

It is always a good idea to email the person you spoke to so there is a paper trail. So in a situation like this I send an email something like:

"Dear Head personal trainer (60 year old guy's name).
Thank you so much for meeting on (this date) with me and taking my concerns seriously. I knew the trainer was not accurately recording sessions but to sit down with you and go throught the computer and realize that 17 sessions were written down as I received but I never even attended the gym those days or scheduled any sessions and that it totals $1440 was shocking.

Thank you for addressing this issue and refunding me those sessions. In case the situation ever were to come up again and I am pressured to give a trainer cash, this is not allowed is it? [you obviously know it isn't allowed but this email isn't really about thanking the manager or clarifying policies but documenting what happened].

I was about to cancel my membership and find a new gym but I am going to give the gym another chance to ..."


I write these emails hoping the situation has been resolved but sometimes you run into situations like the trainer manager can't authorized returned sessions so they never actually get returned to you and months later that person doesn't even work there anymore. Or they say they will do something but then they don't report it any higher.

Yes, do this, OP. Document document. Even if manager was agreeable in person, he may have gotten some details wrong etc. This makes it easier for him to make the case to his management as well.

[Anonymous]

And good job especially if you are generally not confrontational.

[Bartlebythescrivener]

Person is a thief. Cut ties with him/her and the gym.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:How did it go, OP?

I walked in and asked for the mgr. This very young girl with a thick accent walked up, and as I started to explain my predicament, she acted very ambivalent. I said, could I speak to a “real” mgr, please? The front desk kid told me to speak to the personal trainer mgr. 60 yr old tough muscle-bound man. The young useless mgr went back to her desk and immediately started playing on her phone! They must be paying the so-called mgrs $12 an hr.

The trainer mgr told me my trainer had already talked to him about the situation. He told me he could tell he was nervous and worried. My trainer told him he might have charged me a “few” sessions by mistake. As we went through the computer, he was shocked at the number of sessions stolen from me. He said he was suspicious himself. He saw me there and thought she wasn’t here 17 times in one month. I didn’t want to tell him this, but I needed to get him a little more fired up. I told him he also tried pressuring me into paying him cash under the table. Oh boy, that pissed him off. I said I have texts proving everything I’ve said. I told him I wanted my stolen sessions back in my acct asap. Btw it totals $1440. He agreed and told me I’m a valued customer and they will make everything right. I’ve paid this gym nearly 30k over the last 4 years.

He’s contacting the district manager, who will be calling me today.

PS
I also through in a few hints of legal action.

You spend 10k+ a year on a gym??

Not only that, spends that money but doesn’t attend frequently enough so that the manager himself even thought there’s no way she could’ve possibly been there 17 whole times in a month LMAO.

[Anonymous]

OP HERE

Yesterday the trainer manager texted me and told me the district manager was there and could I come in ASAP. I left work immediately and met with her. We sat at the computer and went through all my sessions since August. She actually found a few more bogus sessions. It totaled 23 which amounts to nearly $1300. I showed her his texts referring to his theft as “honest mistakes.” She just shook her head and added all sessions back into my account.

I was thinking about this. The gym and the trainer didn’t lose anything. This is why the gym doesn’t monitor the trainers or seem to really care much. The gym got their money, the trainer got his money, I got nothing.

I believe if I didn’t have the evidence of his text messages, they probably would not have believed me.

[Anonymous]

Anonymous wrote:He needs to be fired yesterday. That is theft.

Agree.