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[quote=Anonymous]Are the sessions you accrue as part of a package of your gym membership that you pay monthly for so every year or month you automatically get sessions or you purchased the sessions in a block such as you paid of $2000 for 30 training sessions.

Don't feel bad or back down. You have been paying $7500 a year to this gym.  Women are conditioned to be nice and not confrontational. Too many personal trainers take advantage of this. He is probably defrauding plenty of others.

It is always a good idea to email the person you spoke to so there is a paper trail. So in a situation like this I send an email something like:

[i]"Dear Head personal trainer (60 year old guy's name). 
Thank you so much for meeting on (this date) with me and taking my concerns seriously. I knew the trainer was not accurately recording sessions but to sit down with you and go throught the computer and realize that 17 sessions were written down as I received but I never even attended the gym those days or scheduled any sessions and that it totals $1440 was shocking.

Thank you for addressing this issue and refunding me those sessions. In case the situation ever were to come up again and I am pressured to give a trainer cash, this is not allowed is it? [you obviously know it isn't allowed but this email isn't really about thanking the manager or clarifying policies but documenting what happened].

I was about to cancel my membership and find a new gym but I am going to give the gym another chance to ..."[/i]

I write these emails hoping the situation has been resolved but sometimes you run into situations like the trainer manager can't authorized returned sessions so they never actually get returned to you and months later that person doesn't even work there anymore. Or they say they will do something but then they don't report it any higher. 
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