LL Bean closing at Tysons!

[Anonymous]

Anonymous wrote:I was in there last week to buy some gear for my kids. The employee who checked us out said ll bean couldn’t successfully renegotiate the lease with the mall. She said this was the second most profitable location outside of their Maine shop. She also said the plan was for them to build their own large freestanding location in Nova.

Thanks for this great news!! I hope the new location is near a metro stop, I can't drive anymore.

The staff was always so nice and helpful to me, really going out of their way.

I got the blue supima cotton turtleneck featured on the front and center of that email that went out today announcing the new in store markdowns for $9.99 in September. I got 3 great flannels for $19.99 (black watch, black and white, and smith pattern) also bought late August or early September. They have great sales especially when combined with the $10 coupons. Sometimes you have to have them scan the item and it's even cheaper than the sale price marked. If your size isn't on the clearance rack, you can have the cashier order it from the warehouse and they will match the price and you get free shipping.

I wish I new about the secret bathroom. Pike and Rose has one, well not really 'secret'.

[Anonymous]

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

I have had the complete opposite experience at this store. Went looking for men’s hiking socks and kids shoes, so 2 different associates.

The return policy changed because so many people were abusing their generous return policy.

And who is the crazy PP still so hung up on Trump? You are ridiculous. Doubt you ever shopped at LL Bean anyway.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I hope they move it to fair Oaks Mall. There’s plenty of space and it must be cheaper out here.

Fair Oaks Mall would be a good location - or a free-standing store near Potomac Mills. I think the former Gander Mountain store is vacant.

The former Dick’s in Fair Lakes is HUGE and vacant. Near the Whole Foods.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

I have had the complete opposite experience at this store. Went looking for men’s hiking socks and kids shoes, so 2 different associates.

The return policy changed because so many people were abusing their generous return policy.

And who is the crazy PP still so hung up on Trump? You are ridiculous. Doubt you ever shopped at LL Bean anyway.

A few years ago customer service said the return policy changed largely because of the homeless population taking items like donated used hiking boots they received free and demanding a brand new pair citing the company policy pretending they bought them.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

I have had the complete opposite experience at this store. Went looking for men’s hiking socks and kids shoes, so 2 different associates.

The return policy changed because so many people were abusing their generous return policy.

And who is the crazy PP still so hung up on Trump? You are ridiculous. Doubt you ever shopped at LL Bean anyway.

A few years ago customer service said the return policy changed largely because of the homeless population taking items like donated used hiking boots they received free and demanding a brand new pair citing the company policy pretending they bought them.

OMG this is not the "homeless population" exchanging their old llbean boots! It's my BIL and all the dumbasses just like him cause "nothing says he can't".

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

I have had the complete opposite experience at this store. Went looking for men’s hiking socks and kids shoes, so 2 different associates.

The return policy changed because so many people were abusing their generous return policy.

And who is the crazy PP still so hung up on Trump? You are ridiculous. Doubt you ever shopped at LL Bean anyway.

A few years ago customer service said the return policy changed largely because of the homeless population taking items like donated used hiking boots they received free and demanding a brand new pair citing the company policy pretending they bought them.

OMG this is not the "homeless population" exchanging their old llbean boots! It's my BIL and all the dumbasses just like him cause "nothing says he can't".

LL Bean spokesperson says about 1 year return policy:

“What’s changed, it seems, is how strictly L.L.Bean is enforcing those conditions. “Our reason for announcing and more strictly enforcing them has been the big increase in destroy-quality returns (products that have no useful life) that had nothing to do with product satisfaction and increasingly were returns from those who were not the original purchaser—purchases made from yard sales, for example,” Beem says. “We continue to stand behind products that did not hold up to customer expectations [and to honor returns] due to manufacturing defects.”

[Anonymous]

DD was upset The Disney Store closed at Tysons. Management must be getting greedy. 2 big losses for that mall.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

I have had the complete opposite experience at this store. Went looking for men’s hiking socks and kids shoes, so 2 different associates.

The return policy changed because so many people were abusing their generous return policy.

And who is the crazy PP still so hung up on Trump? You are ridiculous. Doubt you ever shopped at LL Bean anyway.

A few years ago customer service said the return policy changed largely because of the homeless population taking items like donated used hiking boots they received free and demanding a brand new pair citing the company policy pretending they bought them.

OMG this is not the "homeless population" exchanging their old llbean boots! It's my BIL and all the dumbasses just like him cause "nothing says he can't".

LL Bean spokesperson says about 1 year return policy:

“What’s changed, it seems, is how strictly L.L.Bean is enforcing those conditions. “Our reason for announcing and more strictly enforcing them has been the big increase in destroy-quality returns (products that have no useful life) that had nothing to do with product satisfaction and increasingly were returns from those who were not the original purchaser—purchases made from yard sales, for example,” Beem says. “We continue to stand behind products that did not hold up to customer expectations [and to honor returns] due to manufacturing defects.”

My FIL used to buy LL Bean stuff at yard sales and then return it to the store. He was super cheap and proud of what he did. I always thought it was an abuse of the return policy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

I have had the complete opposite experience at this store. Went looking for men’s hiking socks and kids shoes, so 2 different associates.

The return policy changed because so many people were abusing their generous return policy.

And who is the crazy PP still so hung up on Trump? You are ridiculous. Doubt you ever shopped at LL Bean anyway.

A few years ago customer service said the return policy changed largely because of the homeless population taking items like donated used hiking boots they received free and demanding a brand new pair citing the company policy pretending they bought them.

OMG this is not the "homeless population" exchanging their old llbean boots! It's my BIL and all the dumbasses just like him cause "nothing says he can't".

LL Bean spokesperson says about 1 year return policy:

“What’s changed, it seems, is how strictly L.L.Bean is enforcing those conditions. “Our reason for announcing and more strictly enforcing them has been the big increase in destroy-quality returns (products that have no useful life) that had nothing to do with product satisfaction and increasingly were returns from those who were not the original purchaser—purchases made from yard sales, for example,” Beem says. “We continue to stand behind products that did not hold up to customer expectations [and to honor returns] due to manufacturing defects.”

My FIL used to buy LL Bean stuff at yard sales and then return it to the store. He was super cheap and proud of what he did. I always thought it was an abuse of the return policy.

Well, ok this too was mentioned, not just the homeless...

I think I returned a coat past the one year mark and maybe a sweater. They were flexible, because I didn't abuse the policy. Maybe shoes too. I eventually repurchased correct style and size. I think they realized this. They have are receipts on file so we have proof of purchase unlike the other cases, so i think they will always be flexible with us honest actual customers.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

Amazing how you are writing in present tense about an incident two decades ago.

The writing was just not clear, perhaps. I was last there, in person, approximately 20 years ago; poor experience. Recently, I planned to go back and pick up items reserved online; had a poor telephone experience with a crap employee and items were not available so I did not go in. So: two poor experiences.

The through line here is… you. Not two separate employees 20 years apart.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

Amazing how you are writing in present tense about an incident two decades ago.

The writing was just not clear, perhaps. I was last there, in person, approximately 20 years ago; poor experience. Recently, I planned to go back and pick up items reserved online; had a poor telephone experience with a crap employee and items were not available so I did not go in. So: two poor experiences.

The through line here is… you. Not two separate employees 20 years apart.

+1 And expecting perfect customer service right now is the most tone deaf thing ever.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:They are the best place for quality shoes

Girl, what? No.

That is, of course, quality defined by longevity and comfort, not by how many guys offer to buy you a drink whilst wearing….

You don't wear your LLBean shoes when having a night out?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:The last time I went they were pretty snotty about plus sizes. Oh well.

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.

Amazing how you are writing in present tense about an incident two decades ago.

The writing was just not clear, perhaps. I was last there, in person, approximately 20 years ago; poor experience. Recently, I planned to go back and pick up items reserved online; had a poor telephone experience with a crap employee and items were not available so I did not go in. So: two poor experiences.

The through line here is… you. Not two separate employees 20 years apart.

NP. Or it could be that it’s Tyson’s, or maybe NOVA. Nothing to do with the company. The people who work in the store in Maine and the ones I’ve talked to on the phone are perfectly pleasant.

I’ve been to Tyson’s exactly twice in the last 15 years. If they move it further out to Fair Lakes or even Manassas, or really anywhere else at all in NOVA, I’ll be much more likely to go in person as opposed to ordering online. As it is, they might as well not even have a store here as far as I’m concerned.

[Anonymous]

I hope they move to the old dicks at fair lakes. Next to Whole Foods. Great space that could really show off their outdoor gear and furniture.