Reply to LL Bean closing at Tysons!

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]The last time I went they were pretty snotty about plus sizes. Oh well. [/quote]

The staff there are generally unpleasant. Last time I wen tin person was approximately 20 years ago. I called recently about gloves and mittens I reserved online for my kid, but never heard back about ... super snotty. Good riddance. Can't stand stores where employees are so unpleasant.[/quote]

I have had the complete opposite experience at this store.  Went looking for men’s hiking socks and kids shoes, so 2 different associates.

The return policy changed because so many people were abusing their generous return policy.

And who is the crazy PP still so hung up on Trump?  You are ridiculous.  Doubt you ever shopped at LL Bean anyway.[/quote]

A few years ago customer service said the return policy changed largely because of the homeless population taking items like donated used hiking boots they received free and demanding a brand new pair citing the company policy pretending they bought them.[/quote]

OMG this is not the "homeless population" exchanging their old llbean boots! It's my BIL and all the dumbasses just like him cause "nothing says he can't". [/quote]

LL Bean spokesperson says about 1 year return policy:

“What’s changed, it seems, is how strictly L.L.Bean is enforcing those conditions. “Our reason for announcing and more strictly enforcing them has been the big increase in destroy-quality returns (products that have no useful life) that had nothing to do with product satisfaction and increasingly were returns from those who were not the original purchaser—purchases made from yard sales, for example,” Beem says. “We continue to stand behind products that did not hold up to customer expectations [and to honor returns] due to manufacturing defects.” [/quote]

My FIL used to buy LL Bean stuff at yard sales and then return it to the store. He was super cheap and proud of what he did. I always thought it was an abuse of the return policy.[/quote]

Well, ok this too was mentioned, not just the homeless...

I think I returned a coat past the one year mark and maybe a sweater.  They were flexible, because I didn't abuse the policy.  Maybe shoes too.  I eventually repurchased correct style and size. I think they realized this.  They have are receipts on file so we have proof of purchase unlike the other cases, so i think they will always be flexible with us honest actual customers.[/quote]

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