Southwest Airlines in a nationwide meltdown

Anonymous
Anonymous wrote:
Anonymous wrote:I am in Florida with return Southwest tickets on 1/2 to DC. Do you think I should rebook now on another airline? I need to be back to work and my kids in school on 1/3. What would you do?


Rebook or plan on driving.


Unless there is a VERY important meeting on Jan 3 no fuqqing way. Driving? For one day of school and a likely missable workday? Please.
Anonymous
Anonymous wrote:I am in Florida with return Southwest tickets on 1/2 to DC. Do you think I should rebook now on another airline? I need to be back to work and my kids in school on 1/3. What would you do?


I would try to book refundable tickets (AA), or tickets where I could get a credit if I didn’t need it (United, Jet blue).

I would definitely want a back up plan in place
Anonymous
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:There are several ways in which the FU is different from normal weather delays:

1) SWA software collapse. We were sitting in BWI for hours watching a slow motion disaster. One flight attendant was stuck somewhere. They found a replacement flight attendant. They were then on the phone for hours trying to reach someone at SWA to update the crew record to put the replacement attendant on. As my teenager said, she could write the code to automate that in a day. It’s ridiculous that they did not have software to handle this.

2) we were on a flight with tickets purchased months ago. No weather issues, no crew issues, no mechanical issues. They bumped my children from that flight to accommodate A list preferred people from other flights that had been cancelled. I e never heard of an airline bumping passengers just because they want to accommodate other passengers. Ironically, my husband and I are A list preferred (so did not get bumped but couldn’t leave our kids standing in the airport). I thought this policy was absolutely outrageous and I’ve never heard of that happening before. They also rank the stand by list by whether you have status so there was no way for the kids to get off stand by.

3) also oddly they loaded our luggage even though we had been bumped from the flight hours before the plane took off. Most airlines have the capacity to pull luggage in that circumstance — I assume this is another failing of the SW software. I thought there was an FAA rule that the luggage couldn’t fly if the person wasn’t checked in for the flight.


What did you ulitmately do PP? Your situation is especially maddening because your flight actually took off.


We just came home but I’m upset about our luggage which they sent to our destination and I has been sitting at the carousel for days now. (Some nice lady there sent us a picture of one bag! But we have no way to get it of course). There is stuff in there the kids need for school plus Christmas presents they got that are now sold out, etc. im seeing people online saying it will be a month or two before we get our stuff. I just don’t know whether to go out and buy whole new wardrobes for everyone. Unfortunately we were going to a cold weather destination so it’s all our winter stuff in the bags.


Your entire winter wardrobe is in those bags?


Not mine, although it is most of my underwear and my casual stuff like leggings. (A weeks worth of underwear is basically my underwear supply!). For my kids, it is a bit worse as their wardrobes are not so deep. So if they lose a couple hoodies and half a dozen joggers/jeans that is most of their wardrobe. Another teen packed all her sports bras and her sneakers. And our snow boots are in the checked luggage so trying to decide how long we can go without snow boots. And their snow pants which they need for an upcoming school trip. If we had a better sense of how long it realistically would be, I would be able to plan better. This week is not a big deal but we really do need a lot of it for next week and the week after.
A weeks worth of clothing is a lot of stuff!
Anonymous
Southwest allows quite a bit of carry on per person. I mean, obviously too late for some of you, but those of you who are flying in the next weeks...
Anonymous
Anonymous wrote:
Anonymous wrote:I am in Florida with return Southwest tickets on 1/2 to DC. Do you think I should rebook now on another airline? I need to be back to work and my kids in school on 1/3. What would you do?


I would try to book refundable tickets (AA), or tickets where I could get a credit if I didn’t need it (United, Jet blue).

I would definitely want a back up plan in place


+1. I’m losing faith that SW can dig themselves out without simply continuing to bump people from flights and pushing the pain down the road.
Anonymous
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:I find the people defending this situation and blaming it on the travelers themselves to be mind boggling. I personally was not affected by it (one of the few SW flights that was not cancelled from my departing airport). However, it looked just terrible for others.


It’s like one person who got butthurt that their hot take at the beginning of the thread was completely wrong, so they’ve parked themselves here to defend their wrongness.


Yup. A butthurt troll.


Hate to clue you in when you’re so secure in your wrongness, but it’s more than one person.
Anonymous
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:I find the people defending this situation and blaming it on the travelers themselves to be mind boggling. I personally was not affected by it (one of the few SW flights that was not cancelled from my departing airport). However, it looked just terrible for others.


It’s like one person who got butthurt that their hot take at the beginning of the thread was completely wrong, so they’ve parked themselves here to defend their wrongness.


Yup. A butthurt troll.


Hate to clue you in when you’re so secure in your wrongness, but it’s more than one person.


Awwww. Butthurt that we forgot you too, troll? So sad.
Anonymous
This is a good lesson not to plan fun, non required family travel, during the holidays. Something is going to melt down at this point, the weather or the profit taking corporations or both.
Anonymous
I was posting from from Dallas airport yesterday. It appears my posts were deleted.

I was flying American and my first flight was late and I missed my connection. I was flying first class. Customer Service immediately booked me on a flight a few hours later. Again, first class. While the American agent was printing my boarding pass she got a message on her screen advising her to call someone. She called and was told my seat sold for an amount significantly higher than I paid (I used points). She immediately told me this when she hung up. Her supervisor arrived and was not happy I knew this.
So the supervisor told me to hurry to another terminal, and that he would put me first on the standby list to get on that flight. I did just that and I was eighth on the standby list and did not get on the flight.
So how it works you go from one flight to the next and try to get on from the standby list. However, you can only put yourself on one standby list so you end up being on the end because you are put on it after you get rejected from the last flight.
I did end up getting on a flight at 3 PM. I had a window seat on the exit aisle next to two extremely obese men. When I went to the restroom, I was talking to two flight attendants sitting in the jumpseat about this nightmare. They said, oh, you were the passenger in 2A. They ended up bringing me a double vodka and cranberry juice. It was very nice of them and I appreciated the gesture. I learned a lot yesterday.
The not funny part was when we got off the plane I saw the guy who was sitting next to me was carrying 2 cats in some cat carryon bag. I am highly allergic to cats. The good news is the sore throat, itchy ears and runny nose was not a sign that I was getting sick. It was cats on a plane.



Anonymous
Flying is just a shitshow these days.

Anonymous
Anonymous wrote:I am in Florida with return Southwest tickets on 1/2 to DC. Do you think I should rebook now on another airline? I need to be back to work and my kids in school on 1/3. What would you do?


Schools don't reopen on 1/3
Anonymous
Anonymous wrote:
Anonymous wrote:I am in Florida with return Southwest tickets on 1/2 to DC. Do you think I should rebook now on another airline? I need to be back to work and my kids in school on 1/3. What would you do?


Schools don't reopen on 1/3


Ours does.
Anonymous
We had our flights for today canceled, thankfully we found out yesterday so see didn’t need to deal with airport shenanigans
We are driving back home in a rental
(9 hr drive, not ideal, but doable)
Anonymous
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:I am in Florida with return Southwest tickets on 1/2 to DC. Do you think I should rebook now on another airline? I need to be back to work and my kids in school on 1/3. What would you do?


Schools don't reopen on 1/3


Ours does.


+1
Anonymous
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:I am in Florida with return Southwest tickets on 1/2 to DC. Do you think I should rebook now on another airline? I need to be back to work and my kids in school on 1/3. What would you do?


Schools don't reopen on 1/3


Ours does.


+1


My DD’s private school does.
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