Southwest Airlines in a nationwide meltdown

[Anonymous]

We just got emails giving us 25k points per person from SW for all of the trouble, and our December flights were not even affected.

[Anonymous]

Meanwhile, still no news on the bags they took from us 8 days ago when they bumped us from the flight.

PS that person that bribed the gate agent to get the bag should totally submit it to SWA for reimbursement.

[Anonymous]

Anonymous wrote:Meanwhile, still no news on the bags they took from us 8 days ago when they bumped us from the flight.

PS that person that bribed the gate agent to get the bag should totally submit it to SWA for reimbursement.

Does their system even show where the bags are?

[Anonymous]

Our bags showed up at our house just after we returned home (on another airline) from our trip.

[Anonymous]

Anonymous wrote:Our bags showed up at our house just after we returned home (on another airline) from our trip.

Glad to hear it. Sounds like they are making their way through them.

[Anonymous]

Anonymous wrote:Honestly those who can get refunds should, then purchase tickets on another airline. SW needs to completely update their computer systems. We don't know how far along that process is, but odds are it'll be a while until that's live and functioning correctly.

Southwest started using Indian bodyshops to maintain their systems. See what it got them? Some MBA on a beach somewhere is laughing.

https://amfanational.medium.com/southwest-airlines-begins-foreign-outsourcing-once-again-e0ca26961e53

https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html

[Anonymous]