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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]There are several ways in which the FU is different from normal weather delays:

1) SWA software collapse.  We were sitting in BWI for hours watching a slow motion disaster.  One flight attendant was stuck somewhere.  They found a replacement flight attendant.  They were then on the phone for hours trying to reach someone at SWA to update the crew record to put the replacement attendant on.  As my teenager said, she could write the code to automate that in a day.  It’s ridiculous that they did not have software to handle this.

2) we were on a flight with tickets purchased months ago.  No weather issues, no crew issues, no mechanical issues.  They bumped my children from that flight to accommodate A list preferred people from other flights that had been cancelled.  I e never heard of an airline bumping passengers just because they want to accommodate other passengers.  Ironically, my husband and I are A list preferred (so did not get bumped but couldn’t leave our kids standing in the airport).  I thought this policy was absolutely outrageous and I’ve never heard of that happening before.  They also rank the stand by list by whether you have status so there was no way for the kids to get off stand by.

3) also oddly they loaded our luggage even though we had been bumped from the flight hours before the plane took off.  Most airlines have the capacity to pull luggage in that circumstance — I assume this is another failing of the SW software.  I thought there was an FAA rule that the luggage couldn’t fly if the person wasn’t checked in for the flight.  [/quote]

What did you ulitmately do PP? Your situation is especially maddening because your flight actually took off. [/quote]

We just came home but I’m upset about our luggage which they sent to our destination and I has been sitting at the carousel for days now.  (Some nice lady there sent us a picture of one bag!  But we have no way to get it of course).  There is stuff in there the kids need for school plus Christmas presents they got that are now sold out, etc.   im seeing people online saying it will be a month or two before we get our stuff.  I just don’t know whether to go out and buy whole new wardrobes for everyone.  Unfortunately we were going to a cold weather destination so it’s all our winter stuff in the bags.  [/quote]

Your entire winter wardrobe is in those bags? [/quote]

Not mine, although it is most of my underwear and my casual stuff like leggings.  (A weeks worth of underwear is basically my underwear supply!). For my kids, it is a bit worse as their wardrobes are not so deep.  So if they lose a couple hoodies and half a dozen joggers/jeans that is most of their wardrobe.  Another teen packed all her sports bras and her sneakers.    And our snow boots are in the checked luggage so trying to decide how long we can go without snow boots.  And their snow pants which they need for an upcoming school trip.  If we had a better sense of how long it realistically would be, I would be able to plan better.  This week is not a big deal but we really do need a lot of it for next week and the week after.  
A weeks worth of clothing is a lot of stuff![/quote]

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