Why does checkout at Macy’s take so much longer than Target?

[Anonymous]

Macy's also like the thank me by name...like we have some kind of real relationship. I have a hard to pronounce last name and they want me to help them pronounce it correctly. Whatever they come up with I agree to. I think for a while they were required to do it with every purchase. Made me avoid the store.

[Anonymous]

Add hotels to the list of ridiculous checkin times. (Atleast airlines there needs to be more security & confirmation of information. ) Everything is done, paid online, all information given, sometimes es even have the room number, but it is still a 20 minute process with 1,000 key strokes. I will usually pick one hotel over another if it has self-check in with cell phone room"key"

Big issue with Macy's is no one knows the price. The tag is never the actual price, the signage is confusing, the coupons are complicated. The customer always wants to know the price before purchasing and it takes 3-4 steps to get to that.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Because Macys is a sh*t show and people are always trying to use 400 coupons and get a deal. Then there is the effort it takes to even find a place to pay.

This is why I don’t shop at traditional department stores anymore. At places like Kohl’s and Target, there is a checkout area. There might be a line, but you know there’s a cashier at the end of it! I can’t even locate registers at some department stores, with their random placement!

yup, i've moved several times and have been to Macy's all over the country. Its a sh*t show at every store. I'v stopped shopping there.

[Anonymous]

I think Macy's needs to offer two lines at every register. One line is for folks doing returns and who are using a coupon, then the other line can be for those of us who just need to buy a pair of dress shoes for my kid's orchestra concert tomorrow, and aren't worried about coupons or the price.

The coupon nonsense has ruined shopping there. People want to use a coupon then find out one of the items can't use a coupon, and then have to argue about it with the cashier.

It is a shit show to shop at now.

[Anonymous]

Anonymous wrote:What is Macy’s? Is that some place the old folks go to?

I was just there at the Tyson's Macy's. I'm 42 so I guess I'm old. They still have some decent clothing if you need professional items, but it's all overpriced. They also have a lot of really awful stuff, too.

[Anonymous]

I worked part-time at Macys in the late 90s. They understaffed even then. I was in Housewares, so no hangers and security tags to worry about, and we had bigger counters back then, but they did always require us to push the credit card and thank customers by name. I had a hard-to-pronounce last name, so I only rarely did it because it was always so awkward. They also started the 70 minute Christmas music loop before Thanksgiving and I wanted to scratch my ears off by Dec. 5.

At least now if you have a macy's card, the coupon options pop up automatically on the customer card swipe machine, but it's still tiresome. My housewares manager usually managed to have us appropriately staffed, but inevitably if she wasn't there that night (when I worked), one of us would get pulled to lingerie or bathing suits or something -- departments that were always a disaster to clean up. And we never knew their stock rooms so it was painful. Once they pulled me to shoes, and it took me forever to find the shoes in the back.

[Anonymous]

Anonymous wrote:

Anonymous wrote:What is Macy’s? Is that some place the old folks go to?

I was just there at the Tyson's Macy's. I'm 42 so I guess I'm old. They still have some decent clothing if you need professional items, but it's all overpriced. They also have a lot of really awful stuff, too.

because they expect you to use a coupon. Any store that has the kind of coupon distribution that they have marks up in anticipation of a coupon being used. It makes me never shop there because I don't have coupons. JC Penny tried to get rid of coupons and lower prices, but all the coupon hoarders rebelled because they were no longer getting a deal.

[Anonymous]

Anonymous wrote:I worked part-time at Macys in the late 90s. They understaffed even then. I was in Housewares, so no hangers and security tags to worry about, and we had bigger counters back then, but they did always require us to push the credit card and thank customers by name. I had a hard-to-pronounce last name, so I only rarely did it because it was always so awkward. They also started the 70 minute Christmas music loop before Thanksgiving and I wanted to scratch my ears off by Dec. 5.

At least now if you have a macy's card, the coupon options pop up automatically on the customer card swipe machine, but it's still tiresome. My housewares manager usually managed to have us appropriately staffed, but inevitably if she wasn't there that night (when I worked), one of us would get pulled to lingerie or bathing suits or something -- departments that were always a disaster to clean up. And we never knew their stock rooms so it was painful. Once they pulled me to shoes, and it took me forever to find the shoes in the back.

Oh housewares is the worst. Those floors always feel like dungeons and nowadays it takes forever to find a salesperson to ring you up. I’ve walked circles in housewares trying to buy towels.

[Anonymous]

90% of a Macy’s transaction is repeatedly declining the Macy’s credit card. I think they’re required to ask 3728273 times. Have the key strokes on the register are probably prompts like “did you offer the card again?” “Ask one more time!”

They have pretty good deals sometimes. I only order online now though, and occasionally do in store pickup if I need it right away.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Because Macys is a sh*t show and people are always trying to use 400 coupons and get a deal. Then there is the effort it takes to even find a place to pay.

This is why I don’t shop at traditional department stores anymore. At places like Kohl’s and Target, there is a checkout area. There might be a line, but you know there’s a cashier at the end of it! I can’t even locate registers at some department stores, with their random placement!

Omg yes this!!

[Anonymous]

Anonymous wrote:

Anonymous wrote:I always wonder this. It always feels like they are pushing way more buttons on their computers than necessary. Honestly, I feel the same way at the airline counter.

YESSS Why are airlines so slow?

Macys and other department stores are much, much slower than other clothing stores like Banana Republic or whatnot and they're in the same mall. They're always having trouble with their systems too. I can't remember the last time Target had an issue with their system.

I love this thread, it's so on point and it's cracking me up. Totally agree that their system always seems to be down, which I've never seen happen at a Walmart or the grocery store or Target.

This plus what a mess the racks are and all the empty counters... It's like they just gave up a long time ago

[Anonymous]

I think the average age of the cashiers at Macy's is 70. They move very slowly.

[Anonymous]

Anonymous wrote:I think the average age of the cashiers at Macy's is 70. They move very slowly.

They all remind me of that sloth in zootopia

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:What is Macy’s? Is that some place the old folks go to?

I was just there at the Tyson's Macy's. I'm 42 so I guess I'm old. They still have some decent clothing if you need professional items, but it's all overpriced. They also have a lot of really awful stuff, too.

because they expect you to use a coupon. Any store that has the kind of coupon distribution that they have marks up in anticipation of a coupon being used. It makes me never shop there because I don't have coupons. JC Penny tried to get rid of coupons and lower prices, but all the coupon hoarders rebelled because they were no longer getting a deal.

I once needed something to wear to work for the next day. I just needed to take care of it. I was in line behind two women who were doing somekind of really complicated coupon/point/club thing. The Macy's lady was enjoying it and trying to figure out how to make it even better. Then comes me...just want to buy the item. No coupon Not on sale. She pushed the credit card. Some other kind of loyalty card. It was like she could not bring herself to just ring it up. I was literally saying - Would you just scan it so I can leave? I have to go...

[Anonymous]

Macy's is a total shitshow every single time I go. One check out counter on an entire floor. The line is 5-6 deep. The cashier moves like molasses. I do shop there on occasion and it frustrates me every time.