Has anyone heard anything about refunds from Calleva?

[Anonymous]

Anonymous wrote:I did not get this email about cancellation dates. But my kids are signed up for a week in August. Do you think this may be why? Because June and July are really the only months at the moment that people are considering pulling out of?

We are signed up for August and received the email.
They will decide by July 15th if August camps are happening.

[Anonymous]

PP, we are signed up in late July, but I think everyone should have received it. I have pasted it in below.

Like you, the Calleva team is paying close attention to news & official guidance about COVID-19. We're doing our best to anticipate what the guidance will be with respect to summer camps this year, and we want to be transparent with you about our decision making.

Last week, Governors Hogan & Northam indicated the roadmap to recovery will be phased, potentially beginning in mid-May. Maryland's Phase 1 measures will include a lifting of the stay-at-home order, and we view this as a good indicator that summer camps will be allowed to open in some form this June.

First & Foremost:
We intend to preserve camp weeks until it is absolutely clear that we must cancel.

Camp Schedule:
At this time, all 2020 camp weeks will remain as scheduled, but Camp will surely look different this year. We will adapt our plans as the public health situation evolves and will update parents on a regular basis, with decisions made on the following schedule:
No later than May 18 -- decision about June weeks (WEEKS 1-4) -- IMPORTANT NOTE FOR JUNE: At this point, we are handling June on a week-by-week basis, so some weeks could be cancelled while others remain in some form.
June 18 -- July camp weeks (WEEKS 5-8)
July 18 -- August camp weeks (WEEKS 9-12)
Refund Policy:
As stated in our April 17 email, families who cancel camp before June 1 will receive a refund MINUS Calleva's $150 per child, per week non-refundable registration fee. We’re confident that the June 1 deadline provides adquate time for you to decide which camp weeks you would like to hold onto this summer.

If you choose to stay registered beyond June 1 and Calleva is forced to cancel your 2020 camp week due to government directive, we offer the following options:

OPTION A: For those who would like to stay invested in Calleva and help sustain our year-round team (the people who support summer camp all year long), there are 2 choices:
Receive a refund for camp & your $150 registration fee becomes a credit in your Calleva account. Your credit can be used for 2021 camp registration OR for any of the following Calleva programs over the next 18 months: River School (kayaking, rafting), Calleva Horse Adventures, Farm & Forest Cubs, a group experience (for adults and kids!), or any Calleva farm event. Your credit will expire on September 1, 2021. NOTE: If you wish to keep your entire 2020 camp tuition as a credit in your Calleva account, we can do that.

Receive a refund for camp & convert your $150 per week non-refundable deposit to a tax-deductible donation to Calleva, which is a 501c3 organization. In this case, Calleva provides you with a receipt for your tax purposes. See details about donating to Calleva in the sidebar of this letter. Families who choose to donate at least their per-camper deposit amount will receive exclusive access to 2021 Summer Camp PRE-REGISTRATION -- an opportunity to register for camp before we open next year's regular Returning Family Registration.
OPTION B: For some of you, Option A might not be feasible right now. We want to honor you as valued members of our Calleva community.

In OPTION B, you will receive a refund for camp tuition, and Calleva will split the non-refundable deposit with you. We will give you $75, included in the amount of your refund check & mailed to your address via USPS. In this case, you’ll receive some cash back right away and you’ll help Calleva cover fees & administrative expenses associated with camp registration.
We know this is a difficult time for children and parents. We are working hard to balance Calleva's financial stability as we honor your family's needs.

We are preparing for camp even as we make big adjustments to our processes and plans, and we can't wait to spend time in nature with your children! Our hope is that this summer will be a great time of recovery and restoration for us all.
We will be in touch soon with more information!

IMPORTANT NOTE:
Calleva's Office is currently closed.
If you have questions or need to discuss any of the information in this message before May 18, please use email to contact us: [e-mail]

Flip the Script on 2020

In 30 years of business, Calleva is experiencing something brand new: a crisis that threatens the foundation of our organization.

Calleva is a year-round, 501c3 non-profit operation, and our revenue is based entirely on a fee-for-service model. Our spring & summer seasons are foundational to our balance sheet & reserves will quickly be depleted if we experience operational restrictions beyond June.

You can help us write this story.

We know that our Calleva community will come through this disruption in strength by sticking together.
As we work to provide a safe, healthy & adventurous camp experience for your kids, we hope you'll consider making a donation to preserve Calleva's health.

Your gift of any size can have a major impact, and -- of course -- we will provide you with a receipt for your tax purposes.
Even if now is not the right time, at some point this year please consider Calleva as part of your 2020 charitable giving.
We are in the process of creating a way for us to receive your donations. We will keep you posted about this option!!

[Anonymous]

Anonymous wrote:PP, we are signed up in late July, but I think everyone should have received it. I have pasted it in below.

Like you, the Calleva team is paying close attention to news & official guidance about COVID-19. We're doing our best to anticipate what the guidance will be with respect to summer camps this year, and we want to be transparent with you about our decision making.

Last week, Governors Hogan & Northam indicated the roadmap to recovery will be phased, potentially beginning in mid-May. Maryland's Phase 1 measures will include a lifting of the stay-at-home order, and we view this as a good indicator that summer camps will be allowed to open in some form this June.

First & Foremost:
We intend to preserve camp weeks until it is absolutely clear that we must cancel.

Camp Schedule:
At this time, all 2020 camp weeks will remain as scheduled, but Camp will surely look different this year. We will adapt our plans as the public health situation evolves and will update parents on a regular basis, with decisions made on the following schedule:
No later than May 18 -- decision about June weeks (WEEKS 1-4) -- IMPORTANT NOTE FOR JUNE: At this point, we are handling June on a week-by-week basis, so some weeks could be cancelled while others remain in some form.
June 18 -- July camp weeks (WEEKS 5-8)
July 18 -- August camp weeks (WEEKS 9-12)
Refund Policy:
As stated in our April 17 email, families who cancel camp before June 1 will receive a refund MINUS Calleva's $150 per child, per week non-refundable registration fee. We’re confident that the June 1 deadline provides adquate time for you to decide which camp weeks you would like to hold onto this summer.

If you choose to stay registered beyond June 1 and Calleva is forced to cancel your 2020 camp week due to government directive, we offer the following options:

OPTION A: For those who would like to stay invested in Calleva and help sustain our year-round team (the people who support summer camp all year long), there are 2 choices:
Receive a refund for camp & your $150 registration fee becomes a credit in your Calleva account. Your credit can be used for 2021 camp registration OR for any of the following Calleva programs over the next 18 months: River School (kayaking, rafting), Calleva Horse Adventures, Farm & Forest Cubs, a group experience (for adults and kids!), or any Calleva farm event. Your credit will expire on September 1, 2021. NOTE: If you wish to keep your entire 2020 camp tuition as a credit in your Calleva account, we can do that.

Receive a refund for camp & convert your $150 per week non-refundable deposit to a tax-deductible donation to Calleva, which is a 501c3 organization. In this case, Calleva provides you with a receipt for your tax purposes. See details about donating to Calleva in the sidebar of this letter. Families who choose to donate at least their per-camper deposit amount will receive exclusive access to 2021 Summer Camp PRE-REGISTRATION -- an opportunity to register for camp before we open next year's regular Returning Family Registration.
OPTION B: For some of you, Option A might not be feasible right now. We want to honor you as valued members of our Calleva community.

In OPTION B, you will receive a refund for camp tuition, and Calleva will split the non-refundable deposit with you. We will give you $75, included in the amount of your refund check & mailed to your address via USPS. In this case, you’ll receive some cash back right away and you’ll help Calleva cover fees & administrative expenses associated with camp registration.
We know this is a difficult time for children and parents. We are working hard to balance Calleva's financial stability as we honor your family's needs.

We are preparing for camp even as we make big adjustments to our processes and plans, and we can't wait to spend time in nature with your children! Our hope is that this summer will be a great time of recovery and restoration for us all.
We will be in touch soon with more information!

IMPORTANT NOTE:
Calleva's Office is currently closed.
If you have questions or need to discuss any of the information in this message before May 18, please use email to contact us: [e-mail]

Flip the Script on 2020

In 30 years of business, Calleva is experiencing something brand new: a crisis that threatens the foundation of our organization.

Calleva is a year-round, 501c3 non-profit operation, and our revenue is based entirely on a fee-for-service model. Our spring & summer seasons are foundational to our balance sheet & reserves will quickly be depleted if we experience operational restrictions beyond June.

You can help us write this story.

We know that our Calleva community will come through this disruption in strength by sticking together.
As we work to provide a safe, healthy & adventurous camp experience for your kids, we hope you'll consider making a donation to preserve Calleva's health.

Your gift of any size can have a major impact, and -- of course -- we will provide you with a receipt for your tax purposes.
Even if now is not the right time, at some point this year please consider Calleva as part of your 2020 charitable giving.
We are in the process of creating a way for us to receive your donations. We will keep you posted about this option!!

Here is my fear. They will keep camp “open,” but they will change it so drastically as to make it entirely different from what we paid for. For example, they may say social distancing requires kids to do distance camp every other day. If they have to do that, they should cancel, or at least give parents the option for a refund or at least credit.

I have no interest in paying full price for something that is Calleva in name only, but I am not going to simply cancel (and lose $150/week) to protect myself from them being shady about whether camp is “open” to avoid refunds.

[Anonymous]

Thank god I was too late to register back when I tried to enroll my twins. Everything was full then!

[Anonymous]

Anonymous wrote:PP, we are signed up in late July, but I think everyone should have received it. I have pasted it in below.

Like you, the Calleva team is paying close attention to news & official guidance about COVID-19. We're doing our best to anticipate what the guidance will be with respect to summer camps this year, and we want to be transparent with you about our decision making.

Last week, Governors Hogan & Northam indicated the roadmap to recovery will be phased, potentially beginning in mid-May. Maryland's Phase 1 measures will include a lifting of the stay-at-home order, and we view this as a good indicator that summer camps will be allowed to open in some form this June.

First & Foremost:
We intend to preserve camp weeks until it is absolutely clear that we must cancel.

Camp Schedule:
At this time, all 2020 camp weeks will remain as scheduled, but Camp will surely look different this year. We will adapt our plans as the public health situation evolves and will update parents on a regular basis, with decisions made on the following schedule:
No later than May 18 -- decision about June weeks (WEEKS 1-4) -- IMPORTANT NOTE FOR JUNE: At this point, we are handling June on a week-by-week basis, so some weeks could be cancelled while others remain in some form.
June 18 -- July camp weeks (WEEKS 5-8)
July 18 -- August camp weeks (WEEKS 9-12)
Refund Policy:
As stated in our April 17 email, families who cancel camp before June 1 will receive a refund MINUS Calleva's $150 per child, per week non-refundable registration fee. We’re confident that the June 1 deadline provides adquate time for you to decide which camp weeks you would like to hold onto this summer.

If you choose to stay registered beyond June 1 and Calleva is forced to cancel your 2020 camp week due to government directive, we offer the following options:

OPTION A: For those who would like to stay invested in Calleva and help sustain our year-round team (the people who support summer camp all year long), there are 2 choices:
Receive a refund for camp & your $150 registration fee becomes a credit in your Calleva account. Your credit can be used for 2021 camp registration OR for any of the following Calleva programs over the next 18 months: River School (kayaking, rafting), Calleva Horse Adventures, Farm & Forest Cubs, a group experience (for adults and kids!), or any Calleva farm event. Your credit will expire on September 1, 2021. NOTE: If you wish to keep your entire 2020 camp tuition as a credit in your Calleva account, we can do that.

Receive a refund for camp & convert your $150 per week non-refundable deposit to a tax-deductible donation to Calleva, which is a 501c3 organization. In this case, Calleva provides you with a receipt for your tax purposes. See details about donating to Calleva in the sidebar of this letter. Families who choose to donate at least their per-camper deposit amount will receive exclusive access to 2021 Summer Camp PRE-REGISTRATION -- an opportunity to register for camp before we open next year's regular Returning Family Registration.
OPTION B: For some of you, Option A might not be feasible right now. We want to honor you as valued members of our Calleva community.

In OPTION B, you will receive a refund for camp tuition, and Calleva will split the non-refundable deposit with you. We will give you $75, included in the amount of your refund check & mailed to your address via USPS. In this case, you’ll receive some cash back right away and you’ll help Calleva cover fees & administrative expenses associated with camp registration.
We know this is a difficult time for children and parents. We are working hard to balance Calleva's financial stability as we honor your family's needs.

We are preparing for camp even as we make big adjustments to our processes and plans, and we can't wait to spend time in nature with your children! Our hope is that this summer will be a great time of recovery and restoration for us all.
We will be in touch soon with more information!

IMPORTANT NOTE:
Calleva's Office is currently closed.
If you have questions or need to discuss any of the information in this message before May 18, please use email to contact us: [e-mail]

Flip the Script on 2020

In 30 years of business, Calleva is experiencing something brand new: a crisis that threatens the foundation of our organization.

Calleva is a year-round, 501c3 non-profit operation, and our revenue is based entirely on a fee-for-service model. Our spring & summer seasons are foundational to our balance sheet & reserves will quickly be depleted if we experience operational restrictions beyond June.

You can help us write this story.

We know that our Calleva community will come through this disruption in strength by sticking together.
As we work to provide a safe, healthy & adventurous camp experience for your kids, we hope you'll consider making a donation to preserve Calleva's health.

Your gift of any size can have a major impact, and -- of course -- we will provide you with a receipt for your tax purposes.
Even if now is not the right time, at some point this year please consider Calleva as part of your 2020 charitable giving.
We are in the process of creating a way for us to receive your donations. We will keep you posted about this option!!

thank you so much for posting this - the pp who is booked for Aug and didn't receive it.

[Anonymous]

I think this is a bad look for Calleva. We are signed up for 4 weeks. I can’t believe they are putting the gamble back on the parents to run the financial risk of pulling kids out this summer. I was so excited for my kid when I registered her in Feb. Now I just feel like a chump.

[Anonymous]

Anonymous wrote:I think this is a bad look for Calleva. We are signed up for 4 weeks. I can’t believe they are putting the gamble back on the parents to run the financial risk of pulling kids out this summer. I was so excited for my kid when I registered her in Feb. Now I just feel like a chump.

Me too.

[Anonymous]

Anonymous wrote:I think this is a bad look for Calleva. We are signed up for 4 weeks. I can’t believe they are putting the gamble back on the parents to run the financial risk of pulling kids out this summer. I was so excited for my kid when I registered her in Feb. Now I just feel like a chump.

I think if we all wait to see and its cancelled there is a strong argument for 100% refunds, including the deposits. they can't hold everyone hostage on that because its bad for business in the long run, its too alienating and will piss off too many families. They should be smart enough to have figured that out already.

[Anonymous]

Why are you upset? They said they will refund everything except $150, which applies as a credit to next summer. This is wayyy better than what Valley Mill Camp is doings which is keeping ALL the payments and applying as a credit to next summer.

[Anonymous]

Anonymous wrote:Why are you upset? They said they will refund everything except $150, which applies as a credit to next summer. This is wayyy better than what Valley Mill Camp is doings which is keeping ALL the payments and applying as a credit to next summer.

I agree. As long as we can ultimately use the $150 next year, I am ok with this and understand it gives them some funds to make it to next year.

My issue will be if they “open” camps, but make so many changes that most of us would prefer they cancel and give a refund.

It seems that only people who would not send kids, even assuming a regular-ish camp experience is possible, should cancel and lose the $150 altogether.

[Anonymous]

The policy seemed pretty reasonable to me. If all the camps refund all the money, there aren’t going to be any camps next summer...

[Anonymous]

Anonymous wrote:The policy seemed pretty reasonable to me. If all the camps refund all the money, there aren’t going to be any camps next summer...

Agree. As long as we get a credit for the deposit, that is fine with me.

[Anonymous]

If you paid for the camps with a credit card do you think you could successfully dispute the charge? I do not have any money on the line here I’m just wondering how that works?

[Anonymous]

What if next summer your child is aged out of camp? If this upcoming summer was going to be the last summer they could participate, age wise will they refund?

[Anonymous]

Anonymous wrote:What if next summer your child is aged out of camp? If this upcoming summer was going to be the last summer they could participate, age wise will they refund?

Read the
Email posted above. They give other options.