I am so sick of portals and being nagged to confirm appointments

[Anonymous]

They don't care about you confirming.
It's just a gimmick to help ADHD patients show up.

[Anonymous]

Come over to Kaiser, everything in one app including vision. Dental is the only thing I go outside of Kaiser for, so a second portal.

[Anonymous]

My favorite is the reminder I get from my eye doctor right after I make my appointment for next year. Your appointment is XX/XX/2026!

[Anonymous]

Anonymous wrote:Yes and the survey after every appointment asking how they fid.

I don’t mind the reminders, but the surveys? So annoying. One request, ok - fine, sometimes I do have thoughts.

But the constant reminders to review? Ridiculous.

[Anonymous]

I am fine with the texts but I hate the ones that don’t let you respond to the text (just say please call to confirm or something)

[Anonymous]

I refuse to rate my drs.

[Anonymous]

Anonymous wrote:ME TOO> Especially with 3 kids.
And you show up and they hand you a damn ipad every appt asking you to do their job for them.

You probably missed a form on the appointment confirmation. We would love it if you read entire email and carefully followed all the steps the first time. Yes you received them. It’s all there. Would you like me to go over the email with you? I can see when you opened it if you need a reminder.

If you are not cash pay please fill out insurance information so we can contact them to confirm eligibility and any deductible/copay as there are many variations of policy coverage; also there is an intake form and a few waivers.

These are standard paperwork you used to fill out in hard copy in person. We cannot do this for you as we are not the patient and don’t live inside your body. Also there may be more recent issues since your mast visit it’s helpful to know about. Managing this before your appointment time helps everyone stay on time and on task.

Calling and setting up a visit is just one aspect of care. The conversation is another. We email the forms so you have less to do along arrival. Notice the links we send to avoid the in office iPad action. Please?

[Anonymous]

Anonymous wrote:

Anonymous wrote:Yes and the survey after every appointment asking how they fid.

I don’t mind the reminders, but the surveys? So annoying. One request, ok - fine, sometimes I do have thoughts.

But the constant reminders to review? Ridiculous.

Yes, everything wants a review these days. The doctor, the CVS where I bought a pack of gum, the online store asking me to rate the returns process, the bank asking me to rate my interaction with the representative, and on and on. I delete all of the review requests unless there was something truly exceptional or awful -- probably about 1 in every 200 of the requests I get.

[Anonymous]

For every person that doesn’t want a reminder there is another that won’t take any responsibility to remember their appointment if they don’t receive them in their delivery method of choice that they did not bother to note in portal.

[Anonymous]

I love a reminder or two, but my dermatologist must have sent nearly 10 between emails, phone calls, and texts and it felt more like harassment.

[Anonymous]

Anonymous wrote:

Anonymous wrote:ME TOO> Especially with 3 kids.
And you show up and they hand you a damn ipad every appt asking you to do their job for them.

You probably missed a form on the appointment confirmation. We would love it if you read entire email and carefully followed all the steps the first time. Yes you received them. It’s all there. Would you like me to go over the email with you? I can see when you opened it if you need a reminder.

If you are not cash pay please fill out insurance information so we can contact them to confirm eligibility and any deductible/copay as there are many variations of policy coverage; also there is an intake form and a few waivers.

These are standard paperwork you used to fill out in hard copy in person. We cannot do this for you as we are not the patient and don’t live inside your body. Also there may be more recent issues since your mast visit it’s helpful to know about. Managing this before your appointment time helps everyone stay on time and on task.

Calling and setting up a visit is just one aspect of care. The conversation is another. We email the forms so you have less to do along arrival. Notice the links we send to avoid the in office iPad action. Please?

I hope everyone you pay for service treats you with the same condescending crapass attitude you've shown here. Of course, you're probably a perfect being, who reads all the fine print and never makes mistakes and has never needed reminding for anything.

Collecting this information is literally YOUR JOB. Stop acting put upon, like it's some kind of huge burden. This is what you get paid to do. If you can't accept that, quit and find somewhere else to work (ideally in a low/no-contact industry, because you sound like a real peach...)

[Anonymous]

Anonymous wrote:I love a reminder or two, but my dermatologist must have sent nearly 10 between emails, phone calls, and texts and it felt more like harassment.

It’s automated. Uncheck reminders in your portal settings.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:ME TOO> Especially with 3 kids.
And you show up and they hand you a damn ipad every appt asking you to do their job for them.

You probably missed a form on the appointment confirmation. We would love it if you read entire email and carefully followed all the steps the first time. Yes you received them. It’s all there. Would you like me to go over the email with you? I can see when you opened it if you need a reminder.

If you are not cash pay please fill out insurance information so we can contact them to confirm eligibility and any deductible/copay as there are many variations of policy coverage; also there is an intake form and a few waivers.

These are standard paperwork you used to fill out in hard copy in person. We cannot do this for you as we are not the patient and don’t live inside your body. Also there may be more recent issues since your mast visit it’s helpful to know about. Managing this before your appointment time helps everyone stay on time and on task.

Calling and setting up a visit is just one aspect of care. The conversation is another. We email the forms so you have less to do along arrival. Notice the links we send to avoid the in office iPad action. Please?

I hope everyone you pay for service treats you with the same condescending crapass attitude you've shown here. Of course, you're probably a perfect being, who reads all the fine print and never makes mistakes and has never needed reminding for anything.

Collecting this information is literally YOUR JOB. Stop acting put upon, like it's some kind of huge burden. This is what you get paid to do. If you can't accept that, quit and find somewhere else to work (ideally in a low/no-contact industry, because you sound like a real peach...)

The information collection will happen either online or a form when you come in. Your providers are responsible for your care. You are capable of filling in tire address and basic medical history.

You read it in a tone all of your own.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:ME TOO> Especially with 3 kids.
And you show up and they hand you a damn ipad every appt asking you to do their job for them.

You probably missed a form on the appointment confirmation. We would love it if you read entire email and carefully followed all the steps the first time. Yes you received them. It’s all there. Would you like me to go over the email with you? I can see when you opened it if you need a reminder.

If you are not cash pay please fill out insurance information so we can contact them to confirm eligibility and any deductible/copay as there are many variations of policy coverage; also there is an intake form and a few waivers.

These are standard paperwork you used to fill out in hard copy in person. We cannot do this for you as we are not the patient and don’t live inside your body. Also there may be more recent issues since your mast visit it’s helpful to know about. Managing this before your appointment time helps everyone stay on time and on task.

Calling and setting up a visit is just one aspect of care. The conversation is another. We email the forms so you have less to do along arrival. Notice the links we send to avoid the in office iPad action. Please?

I hope everyone you pay for service treats you with the same condescending crapass attitude you've shown here. Of course, you're probably a perfect being, who reads all the fine print and never makes mistakes and has never needed reminding for anything.

Collecting this information is literally YOUR JOB. Stop acting put upon, like it's some kind of huge burden. This is what you get paid to do. If you can't accept that, quit and find somewhere else to work (ideally in a low/no-contact industry, because you sound like a real peach...)

The information collection will happen either online or a form when you come in. Your providers are responsible for your care. You are capable of filling in tire address and basic medical history.

You read it in a tone all of your own.

Also clearly I’m imperfect. Typos abound.

Calm down too. You are tasked more the dmv which has less of a direct impact on your health. Why don’t you want you doc to have previous care information. Participate in your healing.

[Anonymous]

I dislike it too. Once I confirmed and they asked me again the day before AND the day of they texted me as I was driving. Another woke me up at 7am on a Saturday morning to make sure I'd show up!