Bc a feeling of safety or unsafe isn't necessarily valid when everyone has different lived experiences. People's levels of risk are different, as evidenced by OPs fear of for rent signs |
Same. I will add in my experience they protect the guests and not the host. |
Multiple renters have reported their negative reviews being deleted by Airbnb on this thread so clearly they do delete them. |
|
I agree with this and I pointed it out earlier. But, I don't think OP's story lines up because I literally have seen (and shared!) reviews on airbnb that describe safety of an area in relative terms. And I shared one! AND you have airbnb hosts saying they CAN'T delete reviews. And I've *seen* 1 star reviews with my own eyes. All the time. So it's not a matter of defending airbnb's policy of commenting on safety or not, because I don't believe OP saying they said that she wasn't allowed to do so. I don't believe that airbnb HAS a policy like that. I 100% think there's more to the story here and we're getting a sliver of what actually happened. |
Well, we'll let everyone judge for themselves, this is the response I got from airbnb customer service: Thank you for patiently waiting for my response. In regard to this matter, please be advised that the review left was more on outside the listing and more on about the neighborhood which the Host doesn't have any control of it. Thus, the review is removed. |hope I was able to answer your questions and concerns. While I understand this may not be the outcome you were hoping for, I hope that you have many positive experiences with Airbnb moving forward. Please let us know whether we can still be of help; otherwise, we'll close out this issue for the time being. I would be just right here for you! want you to know that you're not alone and I'm always here to help. |
Wow, that is a poorly written response. Very unprofessional. |
No, they aren’t. Examples: “Host was late to let me in” “There were stains on the carpet” “There was a roach in the sink” “The living room was painted pink but is blue in the pictures” “This property is 1 mile from the metro, but is advertised as 0.5 miles” “The smoke alarms were hanging from the ceiling” “There was a dead body in the shower” And so on |
Agree. It sounds so bad, it seems fake. If it’s real response OP should write back and remind Airbnb what the review policy is. I don’t see where it says anything about what content is allowed. https://www.airbnb.ca/help/article/2673/ |
It’s the real response. I’d post the sceeen shot if I knew how. |
The host can’t control any of that. And probably didn’t advertise in the listing that the neighborhood didn’t include any of that. I worked in real estate for an a long time and had to answer or not answer a lot of questions about how safe a neighborhood is. It’s so subjective as to be useless as different people have a huge spectrum of where they feel comfortable or not. |
It might be poorly written, it it’s reasonable. Leaving a review about the “safety of the neighborhood” (OP didn’t even stay there so how would she know?) wasn’t a review about the Airbnb itself. |
It would be highly influential to ANY perspective renter. This is enough to make me never consider using AirBNB again. |
I mean… exactly? OP used a lot of ridiculous language in her posts, so I assume her review was no different. Trashing an entire neighborhood could affect lot of hosts, not just this one. And OP hasn’t given any evidence this airbnb was unsafe other than her feelings and apparently vacant buildings and a shooting 10 blocks away. By that standard, nowhere in DC would be “safe” either. |
So pathetic, I stayed there long enough to know that a house on a block that was half abandoned wasn’t safe. The review was abut the safety of the rental, which is of course a function of its immediate surroundings. |