Large retailer accidentally refunded me twice

[Anonymous]

Anonymous wrote:

Anonymous wrote:Yes, say something OP. Do the right thing.

If you bring it up and they don't correct it, then I may leave it alone because at least you gave it a shot to have things fixed. No need to bring it up multiple times. But do contact them once to do the honest and ethical thing, so at the very least you can have a clean conscience.

But but the retailer pays the people in a third world country who make the shirts a pittance with no worker rights.

The refund makes zero difference in how those workers or the warehouse people are paid.

[Anonymous]

You can try to tell them, but they won’t care.

We ordered two pairs of expensive soccer cleats from Nike for DS, they sent us three. We returned one pair that was too small. I called them to tell them we’d gotten an extra pair and the customer service rep was too obtuse to understand that I was telling her we had another pair to return that we hadn’t paid for. She just kept telling me to send them back. They refunded us for two pairs. So DS got free cleats. Which fell apart way faster than they should have for the price.

[Anonymous]

I once got a box of nerf guns when I had ordered sippy cups from a big box store. I spent so much time on the phone with a customer service rep trying to get them to understand that I had ordered sippy cups, not nerf guns. In the end, the rep refunded me the money for the sippy cups, refused to take the nerf guns back, and would not reorder the sippy cups. So I ended up with a free box of nerf guns and felt sorry for whichever parent ended up with sippy cups when they had children old enough for nerf guns.

Lesson learned: tried to do the right thing, took way too much of my time, and I still didn’t end up with the correct product. Hope the kids at toys for tots liked the nerf guns!

[Anonymous]

Ordered a desk. Shipping status showed that the desk was at the warehouse, waiting for FedEx. Multiple conversations with Customer Service who kept promising to make sure it was picked up. Eventually talked to a supervisor who finally got it to Fed Ex. Two desks show up. I call back to try to get them to understand that I paid for one but they sent two. Fruitless.

Anyone want a desk?

[Anonymous]

Anonymous wrote:I have reported similar and they don't care. On the flip side, sometimes reporting things can make it worse like if they actually charge you again, it will be for $50 and not just $25.

This reminds me of an episode of Frasier years ago. Martin accidentally receives more money than he should have (like only $40?) at the ATM and tries to return it to the bank. It's a gigantic hassle, he has to make a million annoying calls and is on hold forever, and then they finally say "Oh, sorry we overcharged you by $40, here's the $40 we owe you." So now he's got $80 he shouldn't, so he has to jump through a million hoops to explain THAT, and so on and so on until he goes to the bank branch to force them to take the money he shouldn't have, and they think he's holding up the bank and they call the cops on him, and to avoid a lawsuit from him for a wrongful arrest they pay him off with ~thousands of dollars.

[Anonymous]

I would wait a few days, if these are pending charges.

After that, I wouldn't worry about it. It was their mistake, you did not deceive anyone. It happens.

[Anonymous]

I'm going to be honest-- maybe no one else does this and I'm a terrible person, but if and only IF it is a big retailer like Amazon, Giant Food, etc., with which I shop frequently...

Most of the time I just chalk it up to "sometimes the bank error is in their favor, sometimes it's in mine" and don't say anything. It's generally way too much of a hassle to deal with small errors on both ends.

Giant accidentally gave me an extra bottle of seltzer in my pickup order? Well, last month they gave me a pound of grapes that was partly moldy-- I only ate half of them and I didn't complain for a refund.

Amazon refunded me $17 more than they should have? Well, in December they shipped me something poorly packaged such that it was partly damaged, but it was only an aesthetic thing, so I let it go, and in November they sent something that was the wrong size, but it kinda worked out, and in October they sent a pack of 12 that was only 11 and I didn't complain. So it's a wash to me.

I get that the world would possibly be a slightly better place if I complained and got refunded every single time, and I let them know every time they gave me more than I deserved-- because hopefully they'd make improvements to their processes, etc.

But.... meh.

[Anonymous]

Anonymous wrote:I'm going to be honest-- maybe no one else does this and I'm a terrible person, but if and only IF it is a big retailer like Amazon, Giant Food, etc., with which I shop frequently...

Most of the time I just chalk it up to "sometimes the bank error is in their favor, sometimes it's in mine" and don't say anything. It's generally way too much of a hassle to deal with small errors on both ends.

Giant accidentally gave me an extra bottle of seltzer in my pickup order? Well, last month they gave me a pound of grapes that was partly moldy-- I only ate half of them and I didn't complain for a refund.

Amazon refunded me $17 more than they should have? Well, in December they shipped me something poorly packaged such that it was partly damaged, but it was only an aesthetic thing, so I let it go, and in November they sent something that was the wrong size, but it kinda worked out, and in October they sent a pack of 12 that was only 11 and I didn't complain. So it's a wash to me.

I get that the world would possibly be a slightly better place if I complained and got refunded every single time, and I let them know every time they gave me more than I deserved-- because hopefully they'd make improvements to their processes, etc.

But.... meh.

I am a PP who said to send an email but I often do this too. Once I left a whole bag of groceries at the store, and then several months later when I realized I forgot to pay for an orange at the bottom of my cart, I didn't go back into the store and pay for the orange.

[Anonymous]

You need to consider the value of the items. If the item is of small value and the shipping cost more then the item,
and also the logistics of the company to restock the item, or if the company can not restock the item at all for some reason
then to them it is less expensive to let you keep a 30 dollar shirt that cost them 3 dollar to make and sell to you,
then to pay 15 bucks for shipping back, for ten people to handle it once it will arrive and then eventually restock it
and put it back on the market at the time when season's pick might have passed and so your item now is not worth
50 but 15 to end with.

With clothes additional thing is that once they enter people's homes and are tried on, they get the smells
and if they ship your item to the next person with your deodorant on, the item might come back to them for the very reason..
or because there is your hair on it, or your dog's hair or your car's air refreshers.

So good stores would rather NOT to handle your home handled item then take it back unless it is high value clean item
that they can easily sale.

[Anonymous]

I would inform them, because I am honest. Since I expect them to do the right thing when it comes to refunds...I will do the right thing when it comes to me owing them money.

Simple way to live really.

[Anonymous]

I once realized I had left a store without having paid for all of my items (I had 4 pairs of shoes and they had only rang up 3).

I immediately returned to the store to pay for the 4th. There was a manager right at the door. I told her the story and showed her my receipt. She said nothing positive about my honesty...and told me to get at the end of a VERY long line to pay (which I had stood in patiently just 20 minutes before). I was shocked, and left the shoes with her, walking out.

[Anonymous]

I once got a free Kuerig because I was sent two. I called and they told me to keep it.

[Anonymous]

In theory, I would want to tell them and let them fix it - I don't want $50 that doesn't belong to me.

However - since having a kid, I've been absolutely brutal about cutting non-essential items from my to-do list, and rectifying an error that doesn't hurt me and wasn't my fault isn't going to make the cut. If there was an easy way to do it (like replying to the email to say, "hey, I think you refunded me twice") I would - but this feels like a phone call, and I'm not going to spend my time on that.

[Anonymous]

I always let them know as I believe in doing the right thing. Often, for good customer service on a fairly low cost item they just say thank you and that's it.

[Anonymous]

OP does the store happen to be Nordstrom? I only ask because I returned two items and they only refunded me for one and they refunded my mom twice for one item she returned by mistake (she called and they did a charge back). I think they are just overwhelmed?