Bizarre grocery store experience

[Anonymous]

Anonymous wrote:

Anonymous wrote:Huh?? Need more details. And why did you share this with your boss?

Better yet, why share it here? No one cares, OP! Stop being such a main character.

I don’t understand this. Should Jeff just shut down the site then? What is your point?

[Anonymous]

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

OP here. I’m not looking for validation. I sort of feel bad. I couldn’t believe it when she just left!

[Anonymous]

Obviously this was the final straw for her, OP. But you were not the cause of the things rhat happened before to get her to a point of leaving. Did you ask directly for assistance or was it the idea that she looked at you and din't come over that makes you assume she was being rude?

The manager line is too thick with meaning to use in the wild. Next time try to talk to her directly as a person.

[Anonymous]

I would never complain to someone’s boss unless they made me physically unsafe. I’m not the customer service police.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

Why did the clerk take a less-than-decent attitude with the customer, over her issue with the automated teller?

I don’t know about OP, but there is a woman who works at my local Safeway, who is incredibly rude to everybody for no reason. She’ll snap at you if you need any help. I avoid her when she is at self checkout and I rather stand in a 15 min line then have to deal with her.

[Anonymous]

Anonymous wrote:I would never complain to someone’s boss unless they made me physically unsafe. I’m not the customer service police.

If not the customer, then who is? I’m genuinely curious. If an employee is obviously agitated and treating customers poorly, how would their manager know if someone didn’t tell them them? I mean, I agree, I wouldn’t complain to them either, but I’m curious if nobody complains, how to things get better?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

By avoiding you. Can you print out this post and pin it to your coat? It’s kind to inform people who they’re dealing with.

I’m curious. Literally everyone, even people on food stamps, even homeless people who find a $5, shop at the grocery store. Why should a grocery store employee be allowed to act poorly just because they are making only $15 an hour? I don’t understand this mindset, but I’m feeing open minded. Can you explain?

If you can’t put these puzzle pieces together, no one can explain it to you. I wish people like you could live in extreme poverty for at least a month. It’s the only way you’d ever get it.

[Anonymous]

OP, if I were a store manager or a business owner I would absolutely want to know if my employees are not being respectful and providing good service to customers. That's what they are paid to do. If they don't want to hold their end of the bargain, they can leave.

I don't understand people who constantly defend and excuse poor behavior. We need behavioral norms to be a functioning society.

[Anonymous]

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

But it is the employees job to keep an eye on the machines. I for one loathe these machines. I’m already doing the employee’s job. All I ask is that they are attentive when there is an issue, since it stalls you as the customer who is also temporarily an employee, and it appears this person wasn’t being attentive enough to handle that position. Of course a manager should be made aware. Especially if her frustration is leading her to throw things at customers!

You watch Fox News don’t you?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

By avoiding you. Can you print out this post and pin it to your coat? It’s kind to inform people who they’re dealing with.

I’m curious. Literally everyone, even people on food stamps, even homeless people who find a $5, shop at the grocery store. Why should a grocery store employee be allowed to act poorly just because they are making only $15 an hour? I don’t understand this mindset, but I’m feeing open minded. Can you explain?

If you can’t put these puzzle pieces together, no one can explain it to you. I wish people like you could live in extreme poverty for at least a month. It’s the only way you’d ever get it.

I’ve worked a minimum wage retail job before, and have lived paycheck to paycheck. I’ve had a negative bank account balance. It didn’t give me the right to treat ANYONE with disrespect.

[Anonymous]

Anonymous wrote:OP, if I were a store manager or a business owner I would absolutely want to know if my employees are not being respectful and providing good service to customers. That's what they are paid to do. If they don't want to hold their end of the bargain, they can leave.

I don't understand people who constantly defend and excuse poor behavior. We need behavioral norms to be a functioning society.

100% and to be honest, I feel that the woman walked away because she knew she was at fault. It has probably happened before.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

OP here. I’m not looking for validation. I sort of feel bad. I couldn’t believe it when she just left!

Ah - ok. Thanks; that changes things.

No way of knowing what’s going on in her life.

My partner had an experience somewhat related;

she went to yoga. Then someone new showed up late to the class, really upset about traffic and her navigation app. A few minutes into the class, she couldn’t hold it together, started crying, and left.

I mean, everyone felt bad for her, but things happen to people.

[Anonymous]

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

But it is the employees job to keep an eye on the machines. I for one loathe these machines. I’m already doing the employee’s job. All I ask is that they are attentive when there is an issue, since it stalls you as the customer who is also temporarily an employee, and it appears this person wasn’t being attentive enough to handle that position. Of course a manager should be made aware. Especially if her frustration is leading her to throw things at customers!

Oh please. I hate this claim, which seems to have replaced the claim that using the self-checkout is putting grocery employees out of a job.

Are you doing the employees' job if you pick your own groceries rather than having them delivered? Are you putting an employee out of a job?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

OP here. I’m not looking for validation. I sort of feel bad. I couldn’t believe it when she just left!

Ah - ok. Thanks; that changes things.

No way of knowing what’s going on in her life.

My partner had an experience somewhat related;

she went to yoga. Then someone new showed up late to the class, really upset about traffic and her navigation app. A few minutes into the class, she couldn’t hold it together, started crying, and left.

I mean, everyone felt bad for her, but things happen to people.

OP here. Yeah, no, I said in my OP that I feel ashamed! I should have just walked away, but I was just so upset when she flung that receipt in my face, I couldn’t think straight and just blurted it out, about the manager. I feel horrible and hope she’s ok.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

But it is the employees job to keep an eye on the machines. I for one loathe these machines. I’m already doing the employee’s job. All I ask is that they are attentive when there is an issue, since it stalls you as the customer who is also temporarily an employee, and it appears this person wasn’t being attentive enough to handle that position. Of course a manager should be made aware. Especially if her frustration is leading her to throw things at customers!

Oh please. I hate this claim, which seems to have replaced the claim that using the self-checkout is putting grocery employees out of a job.

Are you doing the employees' job if you pick your own groceries rather than having them delivered? Are you putting an employee out of a job?

You think stores are putting self-checkouts there for our convenience? Please! they are doing it to save on labor which means we are doing the job their employees used to do. And please don't come back with "I prefer to check out myself." That's irrelevant. It used to be someone's job whether you hate it or like it.