Bizarre grocery store experience

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

OP here. I’m not looking for validation. I sort of feel bad. I couldn’t believe it when she just left!

Ah - ok. Thanks; that changes things.

No way of knowing what’s going on in her life.

My partner had an experience somewhat related;

she went to yoga. Then someone new showed up late to the class, really upset about traffic and her navigation app. A few minutes into the class, she couldn’t hold it together, started crying, and left.

I mean, everyone felt bad for her, but things happen to people.

OP here. Yeah, no, I said in my OP that I feel ashamed! I should have just walked away, but I was just so upset when she flung that receipt in my face, I couldn’t think straight and just blurted it out, about the manager. I feel horrible and hope she’s ok.

Why are you feeling ashamed? She acted horribly. She might have also had a bad day but you were justified in calling her out on it.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

By avoiding you. Can you print out this post and pin it to your coat? It’s kind to inform people who they’re dealing with.

I’m curious. Literally everyone, even people on food stamps, even homeless people who find a $5, shop at the grocery store. Why should a grocery store employee be allowed to act poorly just because they are making only $15 an hour? I don’t understand this mindset, but I’m feeing open minded. Can you explain?

If you can’t put these puzzle pieces together, no one can explain it to you. I wish people like you could live in extreme poverty for at least a month. It’s the only way you’d ever get it.

OP here. I worked in retail at Target during college and can’t think of a single time when I thought it would be a good idea to do to a customer what this woman did to me. I think that’s part of the reason I overreacted. I would have been too afraid of being fired and losing my livelihood to be that rude, even if the person deserved it.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

OP here. I’m not looking for validation. I sort of feel bad. I couldn’t believe it when she just left!

Ah - ok. Thanks; that changes things.

No way of knowing what’s going on in her life.

My partner had an experience somewhat related;

she went to yoga. Then someone new showed up late to the class, really upset about traffic and her navigation app. A few minutes into the class, she couldn’t hold it together, started crying, and left.

I mean, everyone felt bad for her, but things happen to people.

OP here. Yeah, no, I said in my OP that I feel ashamed! I should have just walked away, but I was just so upset when she flung that receipt in my face, I couldn’t think straight and just blurted it out, about the manager. I feel horrible and hope she’s ok.

OK, OP. You don't need to be so dramatic. The woman will manage her situation regardless of what you did. Don't make this about your personal guilt and torment. You sound like a reasonable person who feels bad about the incident. Learn from it and move on.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Huh?? Need more details. And why did you share this with your boss?

Better yet, why share it here? No one cares, OP! Stop being such a main character.

No one cares about your issues with your spoiled brats, cheating husband, inability to style yourself properly, or a thousand other stupid things you post about. That's what people do here. Post random crap.

[Anonymous]

Generally if there’s a snafu at a self checkout, the employee will fix the problem and you finish scanning your items, pay, and then the machine spits out your receipt for you to take.

Not seeing how the employee had control of the receipt to throw it.

[Anonymous]

Anonymous wrote:Generally if there’s a snafu at a self checkout, the employee will fix the problem and you finish scanning your items, pay, and then the machine spits out your receipt for you to take.

Not seeing how the employee had control of the receipt to throw it.

I was wondering about that receipt throwing too. You would have to finish your credit card processing then it had to print out your receipt. You’re saying they stood there with you during that whole thing then grab the receipt and threw it in your face? Not buying it.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

OP here. I’m not looking for validation. I sort of feel bad. I couldn’t believe it when she just left!

Ah - ok. Thanks; that changes things.

No way of knowing what’s going on in her life.

My partner had an experience somewhat related;

she went to yoga. Then someone new showed up late to the class, really upset about traffic and her navigation app. A few minutes into the class, she couldn’t hold it together, started crying, and left.

I mean, everyone felt bad for her, but things happen to people.

OP here. Yeah, no, I said in my OP that I feel ashamed! I should have just walked away, but I was just so upset when she flung that receipt in my face, I couldn’t think straight and just blurted it out, about the manager. I feel horrible and hope she’s ok.

Why are you feeling ashamed? She acted horribly. She might have also had a bad day but you were justified in calling her out on it.

Still, it sounds like the employee needs a bit of care today.

OP, just take a moment and say a prayer or send out some good energy for her. Moving forward, there are better, kinder ways to call someone out on a bad attitude, or poor service.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Generally if there’s a snafu at a self checkout, the employee will fix the problem and you finish scanning your items, pay, and then the machine spits out your receipt for you to take.

Not seeing how the employee had control of the receipt to throw it.

I was wondering about that receipt throwing too. You would have to finish your credit card processing then it had to print out your receipt. You’re saying they stood there with you during that whole thing then grab the receipt and threw it in your face? Not buying it.

OP here. I had paid but it didn’t spit out the receipt. I stood to the side while she refilled and then reprinted the receipt. Then she threw it in my direction.

[Anonymous]

Just last week, at a high end grocery store, I returned some chicken livers because they were out of date when I bought them. The customer service person issued me a credit and that was it. No apology. So, I go to the aisle and the shelf is full of out of date chicken livers. I go back and bring it to her attention and all she said was thanks and then turned to another customer.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It's not the employee's fault that the self-checkout doesn't work, OP. The good employees know to respond constructively to any client needs, but perhaps this one does not have the mental or emotional bandwidth to do that. Perhaps it was a bad day, perhaps she's always like that. Who knows? You can notify management, of course.

I choose to be lenient with employees who earn less than I do.

Why do I feel like OP took a less-than-decent attitude with the poor clerk, over her issue with the automated teller?

Don’t look here for validation, OP.

Go home, look in the mirror, and ask yourself how you can make yourself a better, kinder, person?

By avoiding you. Can you print out this post and pin it to your coat? It’s kind to inform people who they’re dealing with.

I’m curious. Literally everyone, even people on food stamps, even homeless people who find a $5, shop at the grocery store. Why should a grocery store employee be allowed to act poorly just because they are making only $15 an hour? I don’t understand this mindset, but I’m feeing open minded. Can you explain?

If you can’t put these puzzle pieces together, no one can explain it to you. I wish people like you could live in extreme poverty for at least a month. It’s the only way you’d ever get it.

So, are you saying that the generally grossly underpaid childcare and nursing home workers should be able to act unkindly and unprofessionally at their jobs because of the low pay?

[Anonymous]

Anonymous wrote:Just last week, at a high end grocery store, I returned some chicken livers because they were out of date when I bought them. The customer service person issued me a credit and that was it. No apology. So, I go to the aisle and the shelf is full of out of date chicken livers. I go back and bring it to her attention and all she said was thanks and then turned to another customer.

Aside from the rudeness/not caring aspect, it really worries me in terms of our food supply. I've had cream go bad well before the sell by date, seen so many recalls on various products, meat after sell by date on display as well. This is all at nice big chain grocery stores.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Generally if there’s a snafu at a self checkout, the employee will fix the problem and you finish scanning your items, pay, and then the machine spits out your receipt for you to take.

Not seeing how the employee had control of the receipt to throw it.

I was wondering about that receipt throwing too. You would have to finish your credit card processing then it had to print out your receipt. You’re saying they stood there with you during that whole thing then grab the receipt and threw it in your face? Not buying it.

OP here. I had paid but it didn’t spit out the receipt. I stood to the side while she refilled and then reprinted the receipt. Then she threw it in my direction.

So she came over for a self checkout malfunction, fixed it, left, and you called her back again after you finished checking out to refill the receipt paper. Then she tossed the receipt at you (not "in your face" as you initially claimed) and you demanded to speak to her manager.

Listen, nobody likes self-checkout, it's glitchy and annoying and there's only one employee available to help everyone with their annoying glitches. But if the person watching over 6-12 machines has to help you multiple times, they're going to be in a hurry to get back to *everyone else trying to check out*. You apparently wanted her to make conversation with you and place the receipt in your hand, and your expectations seem a bit precious for the interaction you were actually having.

[Anonymous]

Talk to your therapist.

[Anonymous]

Anonymous wrote:Just last week, at a high end grocery store, I returned some chicken livers because they were out of date when I bought them. The customer service person issued me a credit and that was it. No apology. So, I go to the aisle and the shelf is full of out of date chicken livers. I go back and bring it to her attention and all she said was thanks and then turned to another customer.

She’s taking returns and doing customer service things. She’s not stocking and handling chicken livers. In that kind of case, I call the store and advise both the meat and store managers that there’s a problem. If I notice again, I call the local health authority. What do you expect someone processing returns to do? Do you know how many things they see in a week from people just saying things were expired or damaged or whatever, and they weren’t really, but it’s their job to just take back?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Generally if there’s a snafu at a self checkout, the employee will fix the problem and you finish scanning your items, pay, and then the machine spits out your receipt for you to take.

Not seeing how the employee had control of the receipt to throw it.

I was wondering about that receipt throwing too. You would have to finish your credit card processing then it had to print out your receipt. You’re saying they stood there with you during that whole thing then grab the receipt and threw it in your face? Not buying it.

OP here. I had paid but it didn’t spit out the receipt. I stood to the side while she refilled and then reprinted the receipt. Then she threw it in my direction.

So she came over for a self checkout malfunction, fixed it, left, and you called her back again after you finished checking out to refill the receipt paper. Then she tossed the receipt at you (not "in your face" as you initially claimed) and you demanded to speak to her manager.

Listen, nobody likes self-checkout, it's glitchy and annoying and there's only one employee available to help everyone with their annoying glitches. But if the person watching over 6-12 machines has to help you multiple times, they're going to be in a hurry to get back to *everyone else trying to check out*. You apparently wanted her to make conversation with you and place the receipt in your hand, and your expectations seem a bit precious for the interaction you were actually having.

I think the cashier found the thread!