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Travel Discussion
Reply to "Annoyed with hotel cancellation policy"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Email the CEO or Gen Counsel. If you give name of co. I will look it up. Tweeting is also effective. I am a lawyer and have my assistants deal with this stuff all the time. Also contact your credit card co.[/quote] This is a hybrid situation where our family member’s hospitalization is preventing us from going. The childcare is secondary. Hotel is keswick hall. I went through LinkedIn in for the managing director who passed it down to the lower level. Not much other org chart I could find.[/quote] Oh, it’s Keswick? I posted earlier with no sympathy, but, I bet you’re annoyed partially because the people you dealt with probably didn’t have great customer service skills. I stayed there recently and the staff was NOT five star. They were more like people you’d find working in a nineties grunge record store. It woulda been fine for a courtyard Marriott but not a five star. [/quote]
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