Great review on shady Grove...NOT

[Anonymous]

I went to both GWU and SG. Both had issues. But it's not uncommon to the entire US medical system. I hate the waiting room and processes of my relatively upscale primary provider's practice. I just waited two hours in a specialist's waiting room for something else unpleasantly. The sign in process at Johns Hopkins for fertility and anything else is as bad as the actual surgery I had there... It stinks. But don't think there's much alternative. And if you have a good doctor and they are doing a job and focusing on you as an individual... I would just keep in mind that it's natural to be upset with everything in this whole process...

[Anonymous]

I have 100 complaints about this horrible scam of a business. Please tell me who to complain to?? I feel like my words are just wasted breath and I'm sorry for future patients who don't know any better!
(I'm 100% willing to talk to people about my detailed qualms- especially if it'll help them choose to not deal with shady grove!!)

[Anonymous]

Anonymous wrote:I have 100 complaints about this horrible scam of a business. Please tell me who to complain to?? I feel like my words are just wasted breath and I'm sorry for future patients who don't know any better!
(I'm 100% willing to talk to people about my detailed qualms- especially if it'll help them choose to not deal with shady grove!!)

I have two kids thanks to Dr Levy at SG. Everyone has their own experience.

[Anonymous]

Ask your nurse which administrator you should speak with. I had some tough luck when I was there, but I didn't react like this. You realize that not everyone has the same kind of experience you did, right? It sounds a little extreme.

[Anonymous]

Anonymous wrote:We are patients at Shady Grove and although our doctor (Dr. Chang) is wonderful and skilled, the whole "McDonald's" experience of their awful waiting room can really play a part in adding to the stress of infertility. First of all, there are so many people "warehoused" in that waiting room every time you go in! You really do feel like just a number in the waiting room, and although the doctor is great, you spend so much time not interacting with these people in the waiting room (no one talks in there, it's very uncomfortable) that it becomes a negative part of your experience. You really do feel like just a number. Also after almost 3 years of trying we have come to a crossroads and three months ago stopped - yet no one has called to follow up or see what direction we want to go. It is in a nutshell pretty anonymous. The one really bright spot about the Shady Grove Rockville location is the pharmacist downstairs who really and truly goes out of his way to go the extra mile for every patient who he sees.
Thanks yelp, wish I had read your reviews before I wasted so much time and money at SG:
http://www.yelp.com/biz/shady-grove-fertility-centers-rockville

As you should. Because that's what you are. No sure what is expected out of a waiting room.

SG isn't perfect but I have a baby on the way because of it.

[Anonymous]

Anonymous wrote:I'm six weeks pregnant and haven't spoken with my nurse or doctor since starting the estrogen patches before the frozen transfer.

What is it you'd want to talk about?

[Anonymous]

Anonymous wrote:

Anonymous wrote:I'm six weeks pregnant and haven't spoken with my nurse or doctor since starting the estrogen patches before the frozen transfer.

What is it you'd want to talk about?

LOL. Not the PP, but just try this in any other medical setting:

Car crash: we saved your life...what exactly do you want to talk about
Removed the tumor successfully: what exactly do you want to talk about?

[Anonymous]

There seems to be something off here with the angry patient. That can happen when you have expectations that are not aligned to reality.

Becoming pregnant is not like trauma recovery. You schedule your u/s checkup and then wait. Lots of people don't know they are pregnant at that point if they didn't do ART.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I'm six weeks pregnant and haven't spoken with my nurse or doctor since starting the estrogen patches before the frozen transfer.

What is it you'd want to talk about?

LOL. Not the PP, but just try this in any other medical setting:

Car crash: we saved your life...what exactly do you want to talk about
Removed the tumor successfully: what exactly do you want to talk about?

I still don't understand what there is to talk about, including for the examples you provided above. If you survived a car crash and had surgery they would talk to about any meds to take, outpatient care etc. that's it. For IVF they put you on some meds (ex progesterone) and then you come back at certain weeks for ultrasounds. There truly isn't much to talk about. Do you want IVF to be even more expensive so there are built in therapy sessions??

[Anonymous]

Anonymous wrote:

Anonymous wrote:We are patients at Shady Grove and although our doctor (Dr. Chang) is wonderful and skilled, the whole "McDonald's" experience of their awful waiting room can really play a part in adding to the stress of infertility. First of all, there are so many people "warehoused" in that waiting room every time you go in! You really do feel like just a number in the waiting room, and although the doctor is great, you spend so much time not interacting with these people in the waiting room (no one talks in there, it's very uncomfortable) that it becomes a negative part of your experience. You really do feel like just a number. Also after almost 3 years of trying we have come to a crossroads and three months ago stopped - yet no one has called to follow up or see what direction we want to go. It is in a nutshell pretty anonymous. The one really bright spot about the Shady Grove Rockville location is the pharmacist downstairs who really and truly goes out of his way to go the extra mile for every patient who he sees.
Thanks yelp, wish I had read your reviews before I wasted so much time and money at SG:
http://www.yelp.com/biz/shady-grove-fertility-centers-rockville

As you should. Because that's what you are. No sure what is expected out of a waiting room.

SG isn't perfect but I have a baby on the way because of it.

Seriously who cares about the waiting room? As long as there is climate control and seating I don't see what the problem is. The waiting rooms at SG seemed like the waiting rooms at other doctors offices to me. Who cares that you feel like just a number? You really expect the doctors and nurses to deeply care about you and spend time telling you so? Do you care deeply about the nurses and the doctors? Their goal is to get you pregnant - that's it. I don't think it's strange you stopped treatment and they haven't called you. I don't think they should be reaching out to convince patients to undergo additional treatments. That's up to you. You sound like you have some issues.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:We are patients at Shady Grove and although our doctor (Dr. Chang) is wonderful and skilled, the whole "McDonald's" experience of their awful waiting room can really play a part in adding to the stress of infertility. First of all, there are so many people "warehoused" in that waiting room every time you go in! You really do feel like just a number in the waiting room, and although the doctor is great, you spend so much time not interacting with these people in the waiting room (no one talks in there, it's very uncomfortable) that it becomes a negative part of your experience. You really do feel like just a number. Also after almost 3 years of trying we have come to a crossroads and three months ago stopped - yet no one has called to follow up or see what direction we want to go. It is in a nutshell pretty anonymous. The one really bright spot about the Shady Grove Rockville location is the pharmacist downstairs who really and truly goes out of his way to go the extra mile for every patient who he sees.
Thanks yelp, wish I had read your reviews before I wasted so much time and money at SG:
http://www.yelp.com/biz/shady-grove-fertility-centers-rockville

As you should. Because that's what you are. No sure what is expected out of a waiting room.

SG isn't perfect but I have a baby on the way because of it.

Seriously who cares about the waiting room? As long as there is climate control and seating I don't see what the problem is. The waiting rooms at SG seemed like the waiting rooms at other doctors offices to me. Who cares that you feel like just a number? You really expect the doctors and nurses to deeply care about you and spend time telling you so? Do you care deeply about the nurses and the doctors? Their goal is to get you pregnant - that's it. I don't think it's strange you stopped treatment and they haven't called you. I don't think they should be reaching out to convince patients to undergo additional treatments. That's up to you. You sound like you have some issues.

Agree with PP in general, but what bothered me is overbooking/understaffing. As in showing up at my monitoring appointment (a timed appt) to see 30 other people there and ending up waiting 40 min to an hour PAST my appointment. The bottle neck seems to be not enough people doing ultrasounds. How had is it to hire an extra US tech? At the rates we're being charged should be easy peasy... Other than that, yes, waiting room doesn't matter, also it's up to the patient to make a follow up appointment if you want to discuss which direction you're going to to with your IF treatments. They don't have time to call and chat about it ad hoc which is understandable.

[Anonymous]

Some people always find something to complain about, the waiting room didn't serve the right kind of orange juice, someone didn't call me to check up on my feelings? Who cares? They are in the business of trying to get people preg, and all of my Dr's at Shady Grove down in Woodbridge, have been great. Dr. Malik called us everyday to let us know how the embroyos were doing and listened to me when I was upset, that I thought I didn't have enough good ones, now we are going through FET and looks good so far. Honestly, get off your high horse, when I am in SG's waiting room the last thing I want to do is talk to anyone else. I want to go in, have my procedure and get out of there as quick as humanly possible. My DH doesn't want to talk to anyone while he is in there either, and I am pretty sure if someone approached him to make small chat, he would probably tell them to F off, because he is more concerned about me and our procedure than making small talk with you, to help make you feel better *end rant*

[Anonymous]

Just starting with SGF. Dr Nair is professional, good bedside manner. Clerical staff at Rockville and Ballston both polite and efficient. But a very different story for the D.C. Office staff- both lady and man at front desk were rude (the young woman particularly), had an attitude and generally made my experience unpleasant. One of the nurses at that office apparently switched two of my test result numbers. Thank god tge dr caught her mistake, but not until after my consult, and it changed the prognosis a bit. Jesus. Also the office seemed shabby/dirty. In Ballston, they take blood samples right at the waiting room - no screen or door for privacy. When I told the nurse I get queasy and need to lie down, she pulled a face on me. Another more competent nurse saw my discomfort and did my draw in a room behind closed door. But honestly SGF, having to watch a series of people get blood drawn in front of you as you sit anxiously waiting, then you get no privacy when it's your turn. Rather silly. Then later the same day, my assigned case nurse completely unprepared with my treatment plan. Forgot to put in my prescriptions and I had to remind her on every one! And this service is not cheap-- RX is a totally separate cost. All of this is signaling lack of overall competence, unfortunately. If I go for another round I may switch to another provider.

[Anonymous]

Shady grove

Shady Grove, Loudoun, is the most horrible fertility clinic I have EVER had the displeasure of dealing with!!!! Dr. Kahn didn’t even bother to retest my wife’s hormone levels and her Synthroid intake. Turns out that, after using shady grove and being unsuccessful, a different fertility clinic, tested her levels and they were WAY off to be able to conceive. Also, why is shady grove 3 times as expensive as other fertility places. For example, Dr. Iriannies Office in winchester va, or the fertility clinic in Charlottesville va. Shady grove gets away with this due to name recognition only. I was charged about $2,500 total for a IUI treatment at Shady grove. This same exact treatment only costs $350 at the above listed two fertility centers. This is a huge markup for shady grove. The entire time we were there, we felt like we were simply a NUMBER. Not a patient that anyone cared about. In addition, we were forced to “SNEAK” our daughter into their office for several appts, because we were unable to find a babysitter. The reason for this was that we were told, “the presence of a child in our waiting rooms might UPSET, other patients in the room”. It was like we were trying to sneak our two year old daughter past CUSTOMS at an airport like she was CONTRABAND or something. I mean, SERIOUSLY, what do these women do at a grocery store when they see an infant or toddler? Do they have a mental breakdown? We NEVER had to deal with this kind of issue at Dr. Iriannies Office in winchester VA. At one point during an exam, the nurse actually said “you need to get her out of the way”. Meaning my two year old daughter, “so I can do my job.” SERIOUSELY. Shady grove should be ashamed of themselves for the way they treat their patients, for the amount of money that they charge for the same procedures that other fertility clinics do at a fraction of the cost, and for their inability to treat patients as patients instead of just numbers. I plan on posting this review to as many websites as possible. I really don’t know why so many people think your clinic is SO great. Maybe they don’t have any other experience to compare you to? I don’t know. But your customer service and patient care and understanding of mothers inability to find babysitters is PATHETIC. YOU SHOULD BE ASHAMED IF YOURSELVES!!!!!!!!

[Anonymous]

Shady grove in inner harbor (Baltimore) is very nice and there is no line ever.