Concerning Incident at Daycare

[Anonymous]

Transitioned my DD from nanny share to daycare in December after she turned 2. We were originally thrilled with the school and her teacher. The class started small (only two other children) and her teacher was amazing, providing so many updates throughout the day etc. We knew that starting in January, the classroom size would grow to 9 total children with the main head teacher (who we love) and an assistant teacher.

Since the assistant teacher started, we have noticed some concerning trends. Our daughter often comes home with a full diaper, and only one diaper change is logged during the day. One recent incident, DD came home in the same diaper she wore to school. This was immediately flagged to the teacher who apologized profusely, ensured additional training for the assistant teacher, and even mentioned that they would move the assistant teacher to a different classroom (which hasn't happened yet). Today, the head teacher is out unexpectedly and only that assistant teacher (and another staff member) are in the class. I had to call the director to find out what was going on because no one was responding to my messages or answering the classroom phone. The director agreed with all of my concerns and promptly joined their class to help and provide updates through the app.

I sent an email to the director outlining these concerns and gave specific examples with dates. I requested they provide an action plan for how they are going to address these issues. I'm concerned that they allowed this assistant teacher to run the classroom after the incident I flagged. It seems like this person is not qualified to provide childcare for a classroom of toddlers.

The transition to daycare was difficult and I was originally so happy with the move, and still have a lot of confidence in the head teacher. But now I'm not sure if I can trust their standards of care. I don't want to worry anytime the head teacher is off. Any advice? Should we start looking for a new school?

[Anonymous]

Just to understand, if you are messaging and calling your daycare, while they are working with nine other children, and expect an immediate response?

You did point out issues but it sounds to me like you’re used to having a nanny share and being the boss versus being a client at a group daycare.

[Anonymous]

Sounds like the director is handling it. The grass isn't always greener.

[Anonymous]

The lack of diaper changes are very concerning to me (the being sent home with a full diaper I mean, not failing to log diaper changes). I would ask for a timeline on when they're planning to get a new assistant teacher just for that reason.

That being said, the 2s room is about when the ratios are such that I stop expecting regular updates in the app during the day, especially since the kids are more able to self-report what's going on, so I wouldn't expect a new school to be significantly more communicative.

[Anonymous]

Sorry, but entrusting a 2 year old to strangers just doesn't seem right.

OP: You have registered your complaints & the daycare has acknowledged them. If things don't change soon, then you probably need to consider an alternate way to care for your infant 2 year old.

[Anonymous]

The diaper part is a valid issue. But on a typical day do you really need to be in touch? I would prefer staff was focusing on the kids rather than texting and updating parents.

[Anonymous]

Why are you calling and messaging them?

[Anonymous]

How is this even a ? OP your kid came home with no diaper change and they are two. That means that place is 100% unacceptable.

Why in the world would you subject your child to it again? UGH

[Anonymous]

Anonymous wrote:Just to understand, if you are messaging and calling your daycare, while they are working with nine other children, and expect an immediate response?

You did point out issues but it sounds to me like you’re used to having a nanny share and being the boss versus being a client at a group daycare.

I definitely don't expect immediate response, but do expect some level of communication throughout the day (e.g., log diaper changes and meals). When the head teacher isn't there, there is literally zero communication. This wasn't such a huge concern until my DD came home in the same diaper she had been wearing for 8+ hours.

[Anonymous]

Anonymous wrote:The diaper part is a valid issue. But on a typical day do you really need to be in touch? I would prefer staff was focusing on the kids rather than texting and updating parents.

OP here. Typically no. After the diaper incident, absolutely.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Just to understand, if you are messaging and calling your daycare, while they are working with nine other children, and expect an immediate response?

You did point out issues but it sounds to me like you’re used to having a nanny share and being the boss versus being a client at a group daycare.

I definitely don't expect immediate response, but do expect some level of communication throughout the day (e.g., log diaper changes and meals). When the head teacher isn't there, there is literally zero communication. This wasn't such a huge concern until my DD came home in the same diaper she had been wearing for 8+ hours.

We also got our reports at the end of the day during pick up. I think requiring teachers to do it in an app ironically takes more time away from the kids. Op seems like center care is not for you. Maybe you should find a small in home place.

[Anonymous]

Does your child not poop all day long? Are they getting diaper rashes? My 20 month old knows that a totally loaded diaper feels icky and wet and tries to get my attention to get it taken off.

I think it's completely unreasonable to expect phone calls or messages through the app to be answered during the day. And how do you even have time to micromanage this and also do your own work?

What will the daycare do when your dd is potty trained? At 25 mo she's in the middle of the 20-30m potty training window.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just to understand, if you are messaging and calling your daycare, while they are working with nine other children, and expect an immediate response?

You did point out issues but it sounds to me like you’re used to having a nanny share and being the boss versus being a client at a group daycare.

I definitely don't expect immediate response, but do expect some level of communication throughout the day (e.g., log diaper changes and meals). When the head teacher isn't there, there is literally zero communication. This wasn't such a huge concern until my DD came home in the same diaper she had been wearing for 8+ hours.

We also got our reports at the end of the day during pick up. I think requiring teachers to do it in an app ironically takes more time away from the kids. Op seems like center care is not for you. Maybe you should find a small in home place.

*always

[Anonymous]

Anonymous wrote:Why are you calling and messaging them?

Because I suspected that the head teacher was not at school and I have concerns about the level of care the assistant teacher can provide.

[Anonymous]

Anonymous wrote:Sorry, but entrusting a 2 year old to strangers just doesn't seem right.

OP: You have registered your complaints & the daycare has acknowledged them. If things don't change soon, then you probably need to consider an alternate way to care for your infant 2 year old.

............is this a joke.....?