Your city council member's next bill should be creating a new 99 percent income tax bracket on people who head municipal water authorities who make more than $100,000. |
| Pretty sure that if DC Water started cutting off drinking water to poor people who couldn't pay, our mayor and city council would "discover" some power that allowed them to do something about it. |
The DC CFO said last month that an unexpected increase in revenue will go to pay for health care for undocumented residents. So, here we are. |
They have to spend the money somehow. |
Look at page 12 on personnel. The subtitle is: “ RETAIN AND ATTRACT THE BEST TALENT TO DELIVER SUPERIOR CUSTOMER SERVICE”. Is that some kind of sick joke? DC Water has some of the worst customer service I’ve ever encountered. A while back, I had an inflated bill, called them up, and was treated with absolute contempt by a customer service rep earning well into the six figures. Another time, I burst a tire on a broken sewer drain and was referred to a third-party administrator who denied the claim on the grounds that DC Water couldn’t have known about it (as if maintenance is beyond them). The cold hard reality is that they could outsource their CS department to the Philippines and provide much better services to DC residents at a twentieth of the cost. |
Did the email about the pause come as a general notification or was it in specific response to your asking about it? I just checked my email and did not see anything. |
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This link includes a copy of a response from DC Water to a user who sent in a protest of the increase to their water bill based on the impervious area recalculation, saying the rate increases are bring postponed.
https://groups.io/g/clevelandpark/topic/dc_water_puts_hold_on/117014620 |
So basically tried to pull a fast one on our customers. Got caught so will now have to be more deliberate in exercising our monopoly power. |
The letter reads like, "Sorry you're too dumb to understand what we did and have always done." |
Also conspicuously missing is any method to challenge or refute their "aerial imaging" nonpermeable square footage calculations. |
| Back to the topic of the original post, dc water is still raising the clean rivers charge by 14.1% per ERU, even if they are backing down from their flawed reassessment of homeowners’ ERUs. Why is that charge going up so much? |
DC Water has a massive and increasing amount of debt to service and the cost of servicing that debt is increasing (I wonder if being financially independent from the DC government increases those costs). Some of the projects that created that debt - replacing lead pipes - are worthwhile. Some - such as the new HQ building - seem downright wasteful. Others - such as cleaning up the rivers - are worthwhile but should not be left to DC residents alone to pay for. Of course, DC Water’s payroll is bloated and it’s easier for management to raise rates than it is to fire people. Absent a massive outcry, the Board is always going to approve a rate increase rather than insist that DC Water rationalize their costs. The projections in the budget are scary. DC residents water costs are going to rise sharply in the coming years. DC Water only became an independent public entity in 1996. Spinning it off from the city government probably seemed like a good idea at that time. But I’m not sure it looks like such a great idea now. The Board structure makes it essentially unaccountable to DC residents, who are bearing the costs of its profligacy. |
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Has anyone reached out to their CM about this and received a response?
The Council should at least commission a review of DC Water's finances and charges. |
| crickets from the mayor and city council after dc water got caught trying to defraud customers. remarkable |
I’m sure DC water execs were quietly scolding for so badly handling the fleecing of the rubes. |