Reply to 14% jump in DC Water Clean Rivers Impervious Area Charge (CRIAC)

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[quote=Anonymous][quote=Anonymous]Look at this: https://www.dcwater.com/sites/default/files/finance/rates/BudgetReviewDocs/Proposed%20FY%202025%20Budget.pdf

Per page 12, DC Water is budgeting $210 million in staff costs for 1,325 FTEs. That’s $158k per staff member. Yowza.

And then they’re spending another $100 million on contractors.

Their debt service is also $250 million (and projected to rise to $433 million by 2033), which is nuts.

The projected rate increases are on page 38. Things are only going to get worse.

I don’t know who or how, but someone - the next mayor? - needs to tear this whole boondoggle down and start anew.[/quote]

Look at page 12 on personnel. The subtitle is: “ RETAIN AND ATTRACT THE BEST TALENT TO DELIVER SUPERIOR CUSTOMER SERVICE”.

Is that some kind of sick joke?

DC Water has some of the worst customer service I’ve ever encountered. A while back, I had an inflated bill, called them up, and was treated with absolute contempt by a customer service rep earning well into the six figures. Another time, I burst a tire on a broken sewer drain and was referred to a third-party administrator who denied the claim on the grounds that DC Water couldn’t have known about it (as if maintenance is beyond them).

The cold hard reality is that they could outsource their CS department to the Philippines and provide much better services to DC residents at a twentieth of the cost.[/quote]

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