VRBO won't refund Sanibel stay for next week

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If the contract say she pays even after an act of God, she pays.

OP, I would absolutely dispute any charge for use of a house that is unusable, regardless of any contract of adhesion you may have signed. It they can provide the premises described in the agreement/listing, then they are in breach, not you.

OP doesn’t know the unit is unusable. She just wants to cancel now for a rental next week in case it is unusable at that point.

There is not one single residence on the island with electricity or running water. GMAB.

They are bringing in crews from out of state to help with repairs, and power has already been restored to 25% of the affected area. It’s entirely possible the unit will have power and water by next week.

You can't get there! The bridge is washed out

[Anonymous]

Anonymous wrote:This is one reason I hate vrbo.
In contrast law there is a concept of “impossibility of performance” that would in some circumstances lead to contract rescisision— as if the contract had never been made. But some contracts draft around that — you should read the fine print and see what it says about force majeur, acts of God, governmental acts etc. I think after the pandemic people really tightened those clauses. Depending on what that says, you may be able to take the position that they have breached the contract because they are unable to provide you with the service you contracted for, and you are not paying due to their breach.

Payments via credit card are governed my merchant agreements which supersede any other agreement. All of the merchant agreements are online, but generally you have a right to a refund if a service that you pay for is not provided. I would e-mail VBRO asking for assurances and then dispute if they are unwilling to provide them

[Anonymous]

I know when I rented in OBX it was made clear to me that if we had to evacuate for a hurricane we would need travel insurance if we wanted to be reimbursed. So I guess if the reason OP can stay there is because the roads are out or the gov’t has an evac order still I can see the argument that it’s on her to get insurance.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If the contract say she pays even after an act of God, she pays.

OP, I would absolutely dispute any charge for use of a house that is unusable, regardless of any contract of adhesion you may have signed. It they can provide the premises described in the agreement/listing, then they are in breach, not you.

OP doesn’t know the unit is unusable. She just wants to cancel now for a rental next week in case it is unusable at that point.

There is not one single residence on the island with electricity or running water. GMAB.

They are bringing in crews from out of state to help with repairs, and power has already been restored to 25% of the affected area. It’s entirely possible the unit will have power and water by next week.

Funny , I am wondering how power has restored if the road is out. How did they get the trucks over to the island?

They're using barges.

HaHa!! I kinda doubt it. Provide a source for your claim.

Huh? How else do you think they’re getting the heavy equipment out to Sanibel or Pine? There are several reports re this, but I guess you’re too lazy to google. This is from 2 days ago. https://twitter.com/smithjuliec/status/1577028150541762560?s=46&t=SRezNDq3IT9UdjRxHUS9Qw

Twitter is not a legit source. A small pickup is not heavy equipment. And that's a Verizon truck with a picture that could have been taken anywhere. Not an FPL bucket truck.

Seriously, seek help. Also try googling. Later.

[Anonymous]

Anonymous wrote:I know when I rented in OBX it was made clear to me that if we had to evacuate for a hurricane we would need travel insurance if we wanted to be reimbursed. So I guess if the reason OP can stay there is because the roads are out or the gov’t has an evac order still I can see the argument that it’s on her to get insurance.

There is a difference between evacuation and never being able to take possession of a rental. If my stay is cut short, I wouldnt expect a refund, but if I never am allowed to take possession of the property, I would expect one. This is from the Amex merchant agreement "If you cannot deliver goods and/or services (e.g., because custom-ordered merchandise cannot be fulfilled), and if alternate arrangements cannot be made, you must immediately issue a Credit for the full amount of the Advance Payment Charge which cannot be fulfilled."

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If the contract say she pays even after an act of God, she pays.

OP, I would absolutely dispute any charge for use of a house that is unusable, regardless of any contract of adhesion you may have signed. It they can provide the premises described in the agreement/listing, then they are in breach, not you.

OP doesn’t know the unit is unusable. She just wants to cancel now for a rental next week in case it is unusable at that point.

There is not one single residence on the island with electricity or running water. GMAB.

They are bringing in crews from out of state to help with repairs, and power has already been restored to 25% of the affected area. It’s entirely possible the unit will have power and water by next week.

Funny , I am wondering how power has restored if the road is out. How did they get the trucks over to the island?

They're using barges.

HaHa!! I kinda doubt it. Provide a source for your claim.

Huh? How else do you think they’re getting the heavy equipment out to Sanibel or Pine? There are several reports re this, but I guess you’re too lazy to google. This is from 2 days ago. https://twitter.com/smithjuliec/status/1577028150541762560?s=46&t=SRezNDq3IT9UdjRxHUS9Qw

Twitter is not a legit source. A small pickup is not heavy equipment. And that's a Verizon truck with a picture that could have been taken anywhere. Not an FPL bucket truck.

Seriously, seek help. Also try googling. Later.

I guess you can't find legitimate proof. I did google. Not one source (WINK Tv, Msn, Cnn, Usa Today etc) but many. Not a one has mentioned any electric service at all on Sanibel being restored. Thanks for playing.

[Anonymous]

Anonymous wrote:I know when I rented in OBX it was made clear to me that if we had to evacuate for a hurricane we would need travel insurance if we wanted to be reimbursed. So I guess if the reason OP can stay there is because the roads are out or the gov’t has an evac order still I can see the argument that it’s on her to get insurance.

This is slightly different insofar as the hurricane already happened and now, PRIOR to the vacation, it's completely a non option to go there.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If the contract say she pays even after an act of God, she pays.

OP, I would absolutely dispute any charge for use of a house that is unusable, regardless of any contract of adhesion you may have signed. It they can provide the premises described in the agreement/listing, then they are in breach, not you.

OP doesn’t know the unit is unusable. She just wants to cancel now for a rental next week in case it is unusable at that point.

There is not one single residence on the island with electricity or running water. GMAB.

They are bringing in crews from out of state to help with repairs, and power has already been restored to 25% of the affected area. It’s entirely possible the unit will have power and water by next week.

Funny , I am wondering how power has restored if the road is out. How did they get the trucks over to the island?

They're using barges.

HaHa!! I kinda doubt it. Provide a source for your claim.

Huh? How else do you think they’re getting the heavy equipment out to Sanibel or Pine? There are several reports re this, but I guess you’re too lazy to google. This is from 2 days ago. https://twitter.com/smithjuliec/status/1577028150541762560?s=46&t=SRezNDq3IT9UdjRxHUS9Qw

Twitter is not a legit source. A small pickup is not heavy equipment. And that's a Verizon truck with a picture that could have been taken anywhere. Not an FPL bucket truck.

Seriously, seek help. Also try googling. Later.

I guess you can't find legitimate proof. I did google. Not one source (WINK Tv, Msn, Cnn, Usa Today etc) but many. Not a one has mentioned any electric service at all on Sanibel being restored. Thanks for playing.

You have me confused with some other poster. I never posted that there was electricity restored. I just said they’re using barges. This seems hard for you. Maybe take a nap.

I hope OP gets her money back.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If the contract say she pays even after an act of God, she pays.

OP, I would absolutely dispute any charge for use of a house that is unusable, regardless of any contract of adhesion you may have signed. It they can provide the premises described in the agreement/listing, then they are in breach, not you.

OP doesn’t know the unit is unusable. She just wants to cancel now for a rental next week in case it is unusable at that point.

There is not one single residence on the island with electricity or running water. GMAB.

They are bringing in crews from out of state to help with repairs, and power has already been restored to 25% of the affected area. It’s entirely possible the unit will have power and water by next week.

Funny , I am wondering how power has restored if the road is out. How did they get the trucks over to the island?

They're using barges.

HaHa!! I kinda doubt it. Provide a source for your claim.

Huh? How else do you think they’re getting the heavy equipment out to Sanibel or Pine? There are several reports re this, but I guess you’re too lazy to google. This is from 2 days ago. https://twitter.com/smithjuliec/status/1577028150541762560?s=46&t=SRezNDq3IT9UdjRxHUS9Qw

Twitter is not a legit source. A small pickup is not heavy equipment. And that's a Verizon truck with a picture that could have been taken anywhere. Not an FPL bucket truck.

Seriously, seek help. Also try googling. Later.

I guess you can't find legitimate proof. I did google. Not one source (WINK Tv, Msn, Cnn, Usa Today etc) but many. Not a one has mentioned any electric service at all on Sanibel being restored. Thanks for playing.

There is no service to any customers on Sanibel island, per the power company's own press release earlier today. https://www.lcec.net/lcec-restoration-update-oct-5-6-a-m

[Anonymous]

Anonymous wrote:

Anonymous wrote:This is one reason I hate vrbo.
In contrast law there is a concept of “impossibility of performance” that would in some circumstances lead to contract rescisision— as if the contract had never been made. But some contracts draft around that — you should read the fine print and see what it says about force majeur, acts of God, governmental acts etc. I think after the pandemic people really tightened those clauses. Depending on what that says, you may be able to take the position that they have breached the contract because they are unable to provide you with the service you contracted for, and you are not paying due to their breach.

Payments via credit card are governed my merchant agreements which supersede any other agreement. All of the merchant agreements are online, but generally you have a right to a refund if a service that you pay for is not provided. I would e-mail VBRO asking for assurances and then dispute if they are unwilling to provide them

this. Please listen. I am a VRBO owner and user and THIS is how you get your money back. If the can't provide the service you purchased, you WILL WIN the dispute. It may take a couple times but you will.

[Anonymous]

Can you call their bluff? Say you're coming in and want to make sure everything is habitable for you under the terms of your agreement.

[Anonymous]

Anonymous wrote:There may be some kind of act of God line in your contract. That being said tell them your next call is to local media and it’s their move. They are a corporation exploiting a natural disaster.

Local media will side with the local property owner who shows up on camera with a signed contract and a harrowing story of survival.

[Anonymous]

Anonymous wrote:

Anonymous wrote:There may be some kind of act of God line in your contract. That being said tell them your next call is to local media and it’s their move. They are a corporation exploiting a natural disaster.

Local media will side with the local property owner who shows up on camera with a signed contract and a harrowing story of survival.

And amex will side with the renter not provided with the service that they paid for

[Anonymous]

OP have you been in touch with the owner? Or just vrbo? Can’t you contact owner directly, even if in chat function of app. Maybe the worst happened to them? Hopefully not but maybe they’re displaced and this hadn’t occurred to them.

[Anonymous]

OP, what does your contract say?