My package was stolen. What responsibility does the sender have?

[Anonymous]

We have a business with electronic code access (door is always locked) and delivery services have an entry code, but Amazon drivers will drive through and claim the business was closed, a few times they have left packages at a bar across the alley. A part that was ordered didn't show up, they said it was delivered, no photo showing the delivery (sometimes they do, sometimes they don't). Said it was left "at reception". A new part was ordered. Later I discovered the package with the part had been stuffed between an outside bench and the wall of the building, only because I dropped something and was looking for it.

[Anonymous]

None. Take it up with your homeowners insurance or credit card.

[Anonymous]

My mom did get Amazon to replace stolen products recently. Not sure how irate she had to be. I was surprised. They were just a few books do not much $$. Maybe they just wanted to make her happy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Your fault for living in a criminal neighborhood. Why would it be their fault?

Oh please! This can happen in any urban neighborhood. And urban doesn’t equal criminal. I live in brownstone Brooklyn and this happens all the time.

That's terrible to live in a neighborhood where theft happens "all the time."

[Anonymous]

Anonymous wrote:We have a business with electronic code access (door is always locked) and delivery services have an entry code, but Amazon drivers will drive through and claim the business was closed, a few times they have left packages at a bar across the alley. A part that was ordered didn't show up, they said it was delivered, no photo showing the delivery (sometimes they do, sometimes they don't). Said it was left "at reception". A new part was ordered. Later I discovered the package with the part had been stuffed between an outside bench and the wall of the building, only because I dropped something and was looking for it.

This is clearly your fault. You need to pay for a box and have it shipped there.
Having an always locked business and expecting packages is foolish.

[Anonymous]

OP, darling. You have a camera. The camera saw the package. Why didn't your camera notify you of the package? Why didn't you look at the camera footage while you were waiting for the package?
Why do you have a camera if you don't look at it?

[Anonymous]

Anonymous wrote:OP, darling. You have a camera. The camera saw the package. Why didn't your camera notify you of the package? Why didn't you look at the camera footage while you were waiting for the package?
Why do you have a camera if you don't look at it?

The camera did notify her. She just didn't want to check the notification.

[Anonymous]

Imagine if the seller said "sorry, someone stole your purchase from our warehouse. Sorry, no refund!"

[Anonymous]

I don’t believe they re responsible, but a lot of retailers will send a replacement if you ask.

[Anonymous]

Both Amazon and Kohls have replaced missing packages without question for me.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

I disagree. Unless in the shipping agreement with the company the necessity of a signature was expressly stated, it should be assume that the package will be delivered sans signature.

Yes. You have to note signature required. And if it isn't an option, then call/text to see what you need to do to get signature required.

[Anonymous]

Anonymous wrote:Imagine if the seller said "sorry, someone stole your purchase from our warehouse. Sorry, no refund!"

This makes no sense. If it was stolen from the seller's property, of course they are responsible. They delivered it to OP's property. It is now OP's responsibility to get the box off her porch.

[Anonymous]

Anonymous wrote:Both Amazon and Kohls have replaced missing packages without question for me.

I think the difference is that Frye is a small retailer, not a behemoth. And Amazon has a significant partnership with Kohl's. They can afford to replace for good will, customer service reasons. With as much porch pirating as there is now, a small retailer couldn't afford to replace.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Both Amazon and Kohls have replaced missing packages without question for me.

I think the difference is that Frye is a small retailer, not a behemoth. And Amazon has a significant partnership with Kohl's. They can afford to replace for good will, customer service reasons. With as much porch pirating as there is now, a small retailer couldn't afford to replace.

Then I wouldn’t shop there again.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Both Amazon and Kohls have replaced missing packages without question for me.

I think the difference is that Frye is a small retailer, not a behemoth. And Amazon has a significant partnership with Kohl's. They can afford to replace for good will, customer service reasons. With as much porch pirating as there is now, a small retailer couldn't afford to replace.

Then I wouldn’t shop there again.

Totally makes sense. Hold the company that had nothing to do with the package being stolen accountable. That will solve the theft issues in the neighborhood.