My package was stolen. What responsibility does the sender have?

[Anonymous]

Anonymous wrote:

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

Op here, this part is what's bugging me. I have a Ring camera, so when there's a delivery and the delivery person rings the doorbell, I receive a notification. Otherwise, I get the average notifications that someone walked past my door that I ignore. Had he rang the bell, I would've known there was a delivery. The shoes were $165 —nothing to sneeze at —but it's the violation of watching someone brazenly walk off with my package and having no recourse.

Frye always sends shipment emails that I track, so not doing so this time is what bothers me. They also send "Your Package has Arrived!" emails, but again, nothing this time. I feel like this failure is primarily on them for being inconsistent with their shipping practices. I just ordered boots in early October with no issues.

Ring can alert you to deliveries.

They should sent the tracking and delivery info. They should file an insurance claim.

[Anonymous]

Why not file a police report that your neighbors stole your shoes? Criminals are so brazen because homeowners stopped caring about stolen packages.

Delivery men pretty much never ring the door bell because they’ve been screamed at too many times about waking sleeping babies.

[Anonymous]

Anonymous wrote:Why not file a police report that your neighbors stole your shoes? Criminals are so brazen because homeowners stopped caring about stolen packages.

Delivery men pretty much never ring the door bell because they’ve been screamed at too many times about waking sleeping babies.

It's because law enforcement does literally nothing for crimes like this. I had my windows smashed, things stolen, their car/license plate on camera, and still it went nowhere. I absolutely cared but just kept getting the run-around from law enforcement.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Why not file a police report that your neighbors stole your shoes? Criminals are so brazen because homeowners stopped caring about stolen packages.

Delivery men pretty much never ring the door bell because they’ve been screamed at too many times about waking sleeping babies.

It's because law enforcement does literally nothing for crimes like this. I had my windows smashed, things stolen, their car/license plate on camera, and still it went nowhere. I absolutely cared but just kept getting the run-around from law enforcement.

You have insurance. People need to eat.

[Anonymous]

Anonymous wrote:Your fault for living in a criminal neighborhood. Why would it be their fault?

On the contrary, it's a nice suburban neighborhood that, unfortunately, attracts outsiders to steal packages in the middle of the night. They assume packages here have value. It happens every holiday season, but it's a first for me because I am vigilant about retrieving my packages.

The shoes are actually rather clunky and ugly, but I've decided to pursue this further on principle. "Oh well" is not good enough, particularly when just last month they had fail-safes in place that they didn't implement with this shipment. Frye knows it's the holiday season and should be more vigilant this time of year.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Your fault for living in a criminal neighborhood. Why would it be their fault?

On the contrary, it's a nice suburban neighborhood that, unfortunately, attracts outsiders to steal packages in the middle of the night. They assume packages here have value. It happens every holiday season, but it's a first for me because I am vigilant about retrieving my packages.

The shoes are actually rather clunky and ugly, but I've decided to pursue this further on principle. "Oh well" is not good enough, particularly when just last month they had fail-safes in place that they didn't implement with this shipment. Frye knows it's the holiday season and should be more vigilant this time of year.

NP. If you know this, why don’t you have a Ring camera or check your porch more often? It’s insane for you to think that the company should reimburse you because someone stole your package. They didn’t leave it in the street or something. And the fact that you’re trying to say “but I never check my front porch” as a reason why they’re liable is…really something.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Why not file a police report that your neighbors stole your shoes? Criminals are so brazen because homeowners stopped caring about stolen packages.

Delivery men pretty much never ring the door bell because they’ve been screamed at too many times about waking sleeping babies.

It's because law enforcement does literally nothing for crimes like this. I had my windows smashed, things stolen, their car/license plate on camera, and still it went nowhere. I absolutely cared but just kept getting the run-around from law enforcement.

Not sure which county you’re in but often the attorney general is elected, sheriffs are elected, mayors are elected. Keep voting until you get one that stops criminals.

I’ve seen a lot of exploding paint boxes packages that criminals take and then get the paint all over themselves. I’d love to donate a box to your cause for your criminal to pickup and try to steal.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Why not file a police report that your neighbors stole your shoes? Criminals are so brazen because homeowners stopped caring about stolen packages.

Delivery men pretty much never ring the door bell because they’ve been screamed at too many times about waking sleeping babies.

It's because law enforcement does literally nothing for crimes like this. I had my windows smashed, things stolen, their car/license plate on camera, and still it went nowhere. I absolutely cared but just kept getting the run-around from law enforcement.

You have insurance. People need to eat.

They can get real jobs like the rest of us.

[Anonymous]

File a police report. Not the company’s fault.

[Anonymous]

Anonymous wrote:I exchanged a pair of Frye shoes. At the time of the exchange, they sent correspondence stating, "another email will be sent to you once the refund or exchange process is completed." I received an email saying they received the shoes, but there was no follow-up regarding the exchange shipment with the tracking number.

On Friday, out of concern about the delay, I emailed the support team about the exchange shipment. They followed up with a picture of the delivery to my front porch three days earlier. I rarely go out my front door since my garage is in the back of the house. Since I was not aware of a shipment, I had no reason to check the front. The package was stolen, and I have footage from my camera of the theft.

What responsibility does the company have, since they never alerted me to the shipment so I could track it? I filed a dispute with my bank, but I feel strongly that the company should be responsible since they never notified me of the shipment. I am one of those people who stalks shipment tracking/receipt.

The sender has proof package was delivered. You need to give delivery instructions when ordering.

[Anonymous]

Anonymous wrote:



As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

Almost everything in this post is incorrect.

I worked in shipping/logistics for years.

You have "no" recourse against the vendor. The vendor had the shipper ship to your address. You have no recourse against the shipper. The shipper shipped the package to your address and has proof of delivery.

When you entered the contract to purchase the boots you did not require signature at time of delivery.

The boots left the vendors warehouse and they were consigned to the shipper. The shipper shipped the goods to your house and has a photo proof of delivery.

Neither the vendor nor the shipper are required to send you emails with delivery tracking numbers and delivery information. Also,
even if they did them they are not responsible for the internet and waylaid emails. Most shipping companies no longer ring door bells as it slows them down to talk to people.

Business Insurance DOES NOT COVER THIS on the part of the vendor nor does business insurance cover theft after delivery by the shipper and receipt at your address.

You can do the following:

1. Make a police report
2. Get a post office box to manage your deliveries
3. Deliver your product to your workplace
4. Require signature at time of delivery (this will cost about $30 more for each waybill for a low value item of boots at $150.00
Generally signature required is used on high value deliveries of computer equipment.

Business insurance absolutely does not cover theft after the item has been delivered and the shipper has proof of delivery in the form of a photo. Heck, business insurance does not cover theft of product in transit. i.e. If a trucking container is stolen from a railroad yard and it contains your fry boots that are on their way to you the shipping company will take a financial loss totaling the value of the shipment on their Profit and Loss Statement for the value of the lost trucking container and your Frye boots. They do not have business insurance that covers theft.

If your boots are damaged in transit you do have a case for a new pair of boots. The vendor will ship a new pair of boots to you. They will file a claim to the shipper for the damages while the shipper had title. The shipper will compensate the vendor. The shipper will
deduct the loss against their Profit and Loss statement. They still don't have coverage by business insurance for this.

In your case, the vendor did their job. the shipper did their job.

You need to call the police and ask them to patrol your street.

I'd also implement a neighborhood watch on your street. The police can help you implement that. You will get to know your neighbors and the city will supply a neighborhood watch signs on your street.

[Anonymous]

18:12 poster again

You can file a claim for loss against your homeowners policy as you bought the item,
you have proof of delivery, and it was stolen from your house.

This is why not prosecuting for theft raises prices on everything for honest law abiding people.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

The proof of delivery was the picture showing it was delivered to the front porch. Unless the OP and the sender agreed ahead of time to requiring a signature, the sender was not obligated to get a signature.

Nope.

I had a $575 camera accessory delivered to my house via Amazon. I got their delivery notice by email, complete with a picture of a box on the porch.

I also got my surveillance video of the delivery driver placing the box, snaping the picture, and picking the box back up and taking it back to the truck. I sent it all to Amazon and got my refund, but had I not had the video, I'm 100% positive they would have told me too bad so sad. Their posture from the start was "Ohh, you need to call the police and contact VISA" until I sent them the video and asked if I should send that to VISA.

[Anonymous]

Porch theft seems like an easy enough fix, but no one takes the time to do it because it's petty theft on an individual level, even though it costs consumers billions each year.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

The proof of delivery was the picture showing it was delivered to the front porch. Unless the OP and the sender agreed ahead of time to requiring a signature, the sender was not obligated to get a signature.

Nope.

I had a $575 camera accessory delivered to my house via Amazon. I got their delivery notice by email, complete with a picture of a box on the porch.

I also got my surveillance video of the delivery driver placing the box, snaping the picture, and picking the box back up and taking it back to the truck. I sent it all to Amazon and got my refund, but had I not had the video, I'm 100% positive they would have told me too bad so sad. Their posture from the start was "Ohh, you need to call the police and contact VISA" until I sent them the video and asked if I should send that to VISA.

That is not at all what happened to OP. In your case, you have evidence that the shipper didn't do what they were supposed to do (deliver the package). Here, the shipper has evidence of delivery that even OP doesn't contest. Her item was stolen in the middle of the night, she says -- it's her fault the package was still there.