Incorrect orders for takeout at restaurants resolution WWYD

[Anonymous]

I call the restaurant and let them know so they can fix it. If it’s a reoccurring issue I write a google review.

[Anonymous]

I just refuse to order from there again. Hitting their bottom line is the only thing they care about. It irritates me that we all rallied to support restaurants and keep them afloat with takeout orders during the pandemic and now they just throw sh-t in a box and act like you should be happy with whatever cold mishmash of junk you didn’t order that they give you.

[Anonymous]

Anonymous wrote:What do I do if they mess up my order? I think about all of the people that go hungry on a daily basis because they don’t have food and then I eat the food.

Lol. You sound like the ideal customer.
And tenant.
And employee or employer.

[Anonymous]

Whenever this happens to us, my H and I say to each other: "They f*@k you at the drive thru!"

But honestly, this happens with our usual places maybe once every six months, even though my H checks the order he sometimes doesn't catch everything. It is what it is.

[Anonymous]

Anonymous wrote:We never order take out, as I think itnis gross. It's far more civilized to dine in a restaurant or to have food prepared in the home.

OK, Martha.

[Anonymous]

^
I actually agree with her and we’re not upper crust elite. Crock pots and instant pots exist. With 10 min of planning dinner can be ready in 15 min or right when you walk in the door.

[Anonymous]

I only call if I’m intending to go back to remedy the problem. But just to complain? No.

[Anonymous]

The one-offs and little things we overlook, though if an establishment has several we just stop getting takeout from them. The bigger things we bring to the restaurant’s attention in hopes they can take steps to avoid it happening again, could be a call, email or note on a future order. We don’t do takeout often and from a handful of places.

I think it is a valid complaint though that beyond as a PP said scanning the bag for # items type of thing that the onus should not be on the customer to actually open and check all the food. And I say this as someone who a long time ago in HS/college worked a restaurant and prepared takeout orders sometimes. The order should be checked as prepared and packed up.