Incorrect orders for takeout at restaurants resolution WWYD
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Anonymous
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We do takeout a few times a week and every other week there's a mess up-something missing or an item prepared incorrectly. We are busy so we usually just deal but I was out with a friend thought I was crazy for not letting the vendor know. I'm not sure I see the point though. It's not like I'm going to drive back to get a new order.
If you have taken the time to inform a restaurant of an incorrect order what resolution did they offer or what did that interaction tell you about the quality of the restaurant or restaurant owners? |
Anonymous
| My solution would be to never order from there again, but I also do not get takeout because I have zero tolerance for this and how restaurants are these days. You pay for specific food, it's not some act of kindness they are doing for you! |
Anonymous
| Check the order before you leave. |
Anonymous
Seriously. I am not sure how this is not the obvious solution, OP. |
Anonymous
Really? Kind of gross. I have never seen anyone open up the order and double check everything in the bag. You might count the items like if you ordered 5 sandwiches you might make sure there were five packages but you would open up every single sandwich to make sure they have the correct things in the sandwich? |
Anonymous
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I have called and asked for a refund.
When I am getting charged a surcharge / tipping / delivery fee etc., I am putting it back on the restaurant to make it right. |
Anonymous
I called a popular bagel / sandwich store that messed up a to-go order and was told that I should have checked the bag before leaving. I repeated back to them what they just said and asked - are you seriously saying that I should have opened up each sandwich order before I left? Their response was yes. For a bagel sandwich that is costing me move than $10, I assume the store would have a process in place to check an order is correct / complete |
Anonymous
I agree with this, though the honest answer to what I have done is to just order takeout far less often and from a smaller number of places. In addition to being less frustrating, it’s also cheaper. |
Anonymous
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We have this issue occasionally with delivery. We will often call the restaurant or the third party. If it is the third party they usually credit us for the item (and presumably charge the restaurant), unless it is fully their screw up (as in, totally wrong order delivered).
Other times I will go to the restaurant for the corrected item. Not ideal, but one way to resolve. We order locally mostly anyway. |
Anonymous
| And yes, there are some places we will not order from if they consistently f— up. |
Anonymous
| Is this the same place repeatedly making mistakes or different restaurants? If it’s the same place I would raise the issue with them. If they shrug then I’d take my business elsewhere. |
Anonymous
This. I order from 3-4 places on rotations and they don’t mix things up. If one did regularly, I’d either check the order onsite, or stop ordering from them if I order delivery and can’t check onsite. |
Anonymous
| If you're picking up at the restaurant, move to the side and make sure everything is there before you leave. If you don't, it's kind of on you. If it's delivery through Uber Eats or Door Dash, then yes, let them know - they'll reimburse you. |
Anonymous
You're an annoying customer. Why didn't you tell the restaurant first before being so demanding. |
Anonymous
Yes? It isn't hard to do nor is it gross. Don't you know how to open a sandwich without being gross about it? What is wrong with you? |