Southwest Airlines in a nationwide meltdown

[Anonymous]

Anonymous wrote:The “terrible” weather was 72 hours ago and no other airlines are reporting such insane levels of cancelations. This has to do with Southwest’s insanely tight staffing model, which no slack for disruptions. It’s a complete systemic breakdown of a company that has under invested in staff and IT systems.

Canada has an airline that just cancelled all departures out of one Province until February. Same issues Southwest has.

[Anonymous]

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If PP has been aggressively blaming travelers page after page, then yeah. That’s an indication.

DP. You do realize there are multiple people saying that while SW has the overall blame, some of these people are contributing to their own angst. I have a colleague headed to the airport tomorrow to catch his SW flight for a weekend vacation. WHY? Why would you knowingly attempt to start a trip on an airline that is cancelling 70% of its flights? Stay home, or don't dare complain on Monday when you can't get back home.

It's a disaster but to the greatest extent that individuals can make the best choices for their own situations that would help a tiny bit. The guy with the pregnant wife and toddler who even attempted to travel during a timeframe where weather was shutting down airports and disrupting flights on all airlines is an example. Huge potential for flight disruptions even before the SW meltdown.

Were you the PP who was repeatedly attacking the guy with a pregnant wife?

More than one of us told him he was an idiot to even attempt travel in the first place in his situation. Southwest imploding made it that much more awful but he had no business flying given the circumstances he shared. What's happened with the airline is a disaster of epic proportions but did some people set themselves up for problems? Yes.

You have no idea about his circumstances. Seek an alternate outlet.

Stop telling other people what to do, you miserable shrew.

Says the person aggressively telling that dad what to do.

Sit TF down, fool.

[Anonymous]

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Anonymous wrote:There are several ways in which the FU is different from normal weather delays:

1) SWA software collapse. We were sitting in BWI for hours watching a slow motion disaster. One flight attendant was stuck somewhere. They found a replacement flight attendant. They were then on the phone for hours trying to reach someone at SWA to update the crew record to put the replacement attendant on. As my teenager said, she could write the code to automate that in a day. It’s ridiculous that they did not have software to handle this.

2) we were on a flight with tickets purchased months ago. No weather issues, no crew issues, no mechanical issues. They bumped my children from that flight to accommodate A list preferred people from other flights that had been cancelled. I e never heard of an airline bumping passengers just because they want to accommodate other passengers. Ironically, my husband and I are A list preferred (so did not get bumped but couldn’t leave our kids standing in the airport). I thought this policy was absolutely outrageous and I’ve never heard of that happening before. They also rank the stand by list by whether you have status so there was no way for the kids to get off stand by.

3) also oddly they loaded our luggage even though we had been bumped from the flight hours before the plane took off. Most airlines have the capacity to pull luggage in that circumstance — I assume this is another failing of the SW software. I thought there was an FAA rule that the luggage couldn’t fly if the person wasn’t checked in for the flight.

What did you ulitmately do PP? Your situation is especially maddening because your flight actually took off.

We just came home but I’m upset about our luggage which they sent to our destination and I has been sitting at the carousel for days now. (Some nice lady there sent us a picture of one bag! But we have no way to get it of course). There is stuff in there the kids need for school plus Christmas presents they got that are now sold out, etc. im seeing people online saying it will be a month or two before we get our stuff. I just don’t know whether to go out and buy whole new wardrobes for everyone. Unfortunately we were going to a cold weather destination so it’s all our winter stuff in the bags.

Your entire winter wardrobe is in those bags?

Not mine, although it is most of my underwear and my casual stuff like leggings. (A weeks worth of underwear is basically my underwear supply!). For my kids, it is a bit worse as their wardrobes are not so deep. So if they lose a couple hoodies and half a dozen joggers/jeans that is most of their wardrobe. Another teen packed all her sports bras and her sneakers. And our snow boots are in the checked luggage so trying to decide how long we can go without snow boots. And their snow pants which they need for an upcoming school trip. If we had a better sense of how long it realistically would be, I would be able to plan better. This week is not a big deal but we really do need a lot of it for next week and the week after.
A weeks worth of clothing is a lot of stuff!

This is mind boggling. You have 7 pieces of underwear? And your kiods have *less* than that? A couple of hoodies is your kids' entire wardrobe?

Next year, skip the flight over Christmas, and buy your family some clothes, FFS.

DP here. Is this the new a-hole response because the other one got boring? I would be totally bummed to lose a week’s worth of my favorite stuff because most people tend to take their favorite clothes on vacation with them. Plus, pp explained all of the things in the bags they only have one of, like heavy coats, snow pants and boots. You are just being a jerk on purpose. Sorry you can’t afford travel.

I made no mention of favorite clothes, being bummed or winter equipment. The PP said nearly her entire stash of underwear was in the checked bags, and her kids had even less than that. That is, frankly, nuts. You should read more carefully before throwing insults around.

This is such a weird thing to pick on me for! I have about 10 pairs of underwear—why would I have more? I do wash weekly. I packed about 6, incliding most of my favorite ones. For my teen son, I packed about 10 pairs because he sweats like a teamster and I wanted him to be able to change pants. He owns about 7-10 pairs of athletic pants, and I packed most of them. (I didn’t park any of his dress pants but he definitely doesn’t want to wear those to school next week!).
I just think it’s really weird that you think people have dozens of pieces of underwear or casual pants. Why would I buy my teen son 15-20 track pants? Do people do that? It’s not a money issue but it just seems so wasteful and wouldn’t fit into his dresser anyway. I also packed all our long underwear — I’ve replaced some of it already but am waiting on whether to replace the expensive all-silk ones. My spouse is pissed because he packed both his swimsuits and he’s having trouble finding replacements at this time of year.
We have super cheap luggage so I’m hoping it’s not an attractive one for the luggage thiefs. Im wondering if lot of people will be getting “felll off the truck” presents for 3 Kings Day.

Racist, much?

I had to look up 3 Kings Day to get it. That PP is vile.

I still don’t get it. 3 Kings Day is celebrated in much of Catholic Europe and Orthodox countries. I’m not getting why there’s a racial association.

When I looked it up, the interwebs said it was celebrated in Latin cultures. I’ve never heard of it at all before.

[Anonymous]

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Anonymous wrote:There are several ways in which the FU is different from normal weather delays:

1) SWA software collapse. We were sitting in BWI for hours watching a slow motion disaster. One flight attendant was stuck somewhere. They found a replacement flight attendant. They were then on the phone for hours trying to reach someone at SWA to update the crew record to put the replacement attendant on. As my teenager said, she could write the code to automate that in a day. It’s ridiculous that they did not have software to handle this.

2) we were on a flight with tickets purchased months ago. No weather issues, no crew issues, no mechanical issues. They bumped my children from that flight to accommodate A list preferred people from other flights that had been cancelled. I e never heard of an airline bumping passengers just because they want to accommodate other passengers. Ironically, my husband and I are A list preferred (so did not get bumped but couldn’t leave our kids standing in the airport). I thought this policy was absolutely outrageous and I’ve never heard of that happening before. They also rank the stand by list by whether you have status so there was no way for the kids to get off stand by.

3) also oddly they loaded our luggage even though we had been bumped from the flight hours before the plane took off. Most airlines have the capacity to pull luggage in that circumstance — I assume this is another failing of the SW software. I thought there was an FAA rule that the luggage couldn’t fly if the person wasn’t checked in for the flight.

What did you ulitmately do PP? Your situation is especially maddening because your flight actually took off.

We just came home but I’m upset about our luggage which they sent to our destination and I has been sitting at the carousel for days now. (Some nice lady there sent us a picture of one bag! But we have no way to get it of course). There is stuff in there the kids need for school plus Christmas presents they got that are now sold out, etc. im seeing people online saying it will be a month or two before we get our stuff. I just don’t know whether to go out and buy whole new wardrobes for everyone. Unfortunately we were going to a cold weather destination so it’s all our winter stuff in the bags.

Your entire winter wardrobe is in those bags?

Not mine, although it is most of my underwear and my casual stuff like leggings. (A weeks worth of underwear is basically my underwear supply!). For my kids, it is a bit worse as their wardrobes are not so deep. So if they lose a couple hoodies and half a dozen joggers/jeans that is most of their wardrobe. Another teen packed all her sports bras and her sneakers. And our snow boots are in the checked luggage so trying to decide how long we can go without snow boots. And their snow pants which they need for an upcoming school trip. If we had a better sense of how long it realistically would be, I would be able to plan better. This week is not a big deal but we really do need a lot of it for next week and the week after.
A weeks worth of clothing is a lot of stuff!

This is mind boggling. You have 7 pieces of underwear? And your kiods have *less* than that? A couple of hoodies is your kids' entire wardrobe?

Next year, skip the flight over Christmas, and buy your family some clothes, FFS.

DP here. Is this the new a-hole response because the other one got boring? I would be totally bummed to lose a week’s worth of my favorite stuff because most people tend to take their favorite clothes on vacation with them. Plus, pp explained all of the things in the bags they only have one of, like heavy coats, snow pants and boots. You are just being a jerk on purpose. Sorry you can’t afford travel.

I made no mention of favorite clothes, being bummed or winter equipment. The PP said nearly her entire stash of underwear was in the checked bags, and her kids had even less than that. That is, frankly, nuts. You should read more carefully before throwing insults around.

This is such a weird thing to pick on me for! I have about 10 pairs of underwear—why would I have more? I do wash weekly. I packed about 6, incliding most of my favorite ones. For my teen son, I packed about 10 pairs because he sweats like a teamster and I wanted him to be able to change pants. He owns about 7-10 pairs of athletic pants, and I packed most of them. (I didn’t park any of his dress pants but he definitely doesn’t want to wear those to school next week!).
I just think it’s really weird that you think people have dozens of pieces of underwear or casual pants. Why would I buy my teen son 15-20 track pants? Do people do that? It’s not a money issue but it just seems so wasteful and wouldn’t fit into his dresser anyway. I also packed all our long underwear — I’ve replaced some of it already but am waiting on whether to replace the expensive all-silk ones. My spouse is pissed because he packed both his swimsuits and he’s having trouble finding replacements at this time of year.
We have super cheap luggage so I’m hoping it’s not an attractive one for the luggage thiefs. Im wondering if lot of people will be getting “felll off the truck” presents for 3 Kings Day.

Racist, much?

I had to look up 3 Kings Day to get it. That PP is vile.

I still don’t get it. 3 Kings Day is celebrated in much of Catholic Europe and Orthodox countries. I’m not getting why there’s a racial association.

When I looked it up, the interwebs said it was celebrated in Latin cultures. I’ve never heard of it at all before.

It’s also known as Epiphany and the Twelfth Day of Christmas.

[Anonymous]

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Anonymous wrote:There are several ways in which the FU is different from normal weather delays:

1) SWA software collapse. We were sitting in BWI for hours watching a slow motion disaster. One flight attendant was stuck somewhere. They found a replacement flight attendant. They were then on the phone for hours trying to reach someone at SWA to update the crew record to put the replacement attendant on. As my teenager said, she could write the code to automate that in a day. It’s ridiculous that they did not have software to handle this.

2) we were on a flight with tickets purchased months ago. No weather issues, no crew issues, no mechanical issues. They bumped my children from that flight to accommodate A list preferred people from other flights that had been cancelled. I e never heard of an airline bumping passengers just because they want to accommodate other passengers. Ironically, my husband and I are A list preferred (so did not get bumped but couldn’t leave our kids standing in the airport). I thought this policy was absolutely outrageous and I’ve never heard of that happening before. They also rank the stand by list by whether you have status so there was no way for the kids to get off stand by.

3) also oddly they loaded our luggage even though we had been bumped from the flight hours before the plane took off. Most airlines have the capacity to pull luggage in that circumstance — I assume this is another failing of the SW software. I thought there was an FAA rule that the luggage couldn’t fly if the person wasn’t checked in for the flight.

What did you ulitmately do PP? Your situation is especially maddening because your flight actually took off.

We just came home but I’m upset about our luggage which they sent to our destination and I has been sitting at the carousel for days now. (Some nice lady there sent us a picture of one bag! But we have no way to get it of course). There is stuff in there the kids need for school plus Christmas presents they got that are now sold out, etc. im seeing people online saying it will be a month or two before we get our stuff. I just don’t know whether to go out and buy whole new wardrobes for everyone. Unfortunately we were going to a cold weather destination so it’s all our winter stuff in the bags.

Your entire winter wardrobe is in those bags?

Not mine, although it is most of my underwear and my casual stuff like leggings. (A weeks worth of underwear is basically my underwear supply!). For my kids, it is a bit worse as their wardrobes are not so deep. So if they lose a couple hoodies and half a dozen joggers/jeans that is most of their wardrobe. Another teen packed all her sports bras and her sneakers. And our snow boots are in the checked luggage so trying to decide how long we can go without snow boots. And their snow pants which they need for an upcoming school trip. If we had a better sense of how long it realistically would be, I would be able to plan better. This week is not a big deal but we really do need a lot of it for next week and the week after.
A weeks worth of clothing is a lot of stuff!

This is mind boggling. You have 7 pieces of underwear? And your kiods have *less* than that? A couple of hoodies is your kids' entire wardrobe?

Next year, skip the flight over Christmas, and buy your family some clothes, FFS.

DP here. Is this the new a-hole response because the other one got boring? I would be totally bummed to lose a week’s worth of my favorite stuff because most people tend to take their favorite clothes on vacation with them. Plus, pp explained all of the things in the bags they only have one of, like heavy coats, snow pants and boots. You are just being a jerk on purpose. Sorry you can’t afford travel.

I made no mention of favorite clothes, being bummed or winter equipment. The PP said nearly her entire stash of underwear was in the checked bags, and her kids had even less than that. That is, frankly, nuts. You should read more carefully before throwing insults around.

This is such a weird thing to pick on me for! I have about 10 pairs of underwear—why would I have more? I do wash weekly. I packed about 6, incliding most of my favorite ones. For my teen son, I packed about 10 pairs because he sweats like a teamster and I wanted him to be able to change pants. He owns about 7-10 pairs of athletic pants, and I packed most of them. (I didn’t park any of his dress pants but he definitely doesn’t want to wear those to school next week!).
I just think it’s really weird that you think people have dozens of pieces of underwear or casual pants. Why would I buy my teen son 15-20 track pants? Do people do that? It’s not a money issue but it just seems so wasteful and wouldn’t fit into his dresser anyway. I also packed all our long underwear — I’ve replaced some of it already but am waiting on whether to replace the expensive all-silk ones. My spouse is pissed because he packed both his swimsuits and he’s having trouble finding replacements at this time of year.
We have super cheap luggage so I’m hoping it’s not an attractive one for the luggage thiefs. Im wondering if lot of people will be getting “felll off the truck” presents for 3 Kings Day.

Racist, much?

I had to look up 3 Kings Day to get it. That PP is vile.

I still don’t get it. 3 Kings Day is celebrated in much of Catholic Europe and Orthodox countries. I’m not getting why there’s a racial association.

When I looked it up, the interwebs said it was celebrated in Latin cultures. I’ve never heard of it at all before.

It’s also known as Epiphany and the Twelfth Day of Christmas.

Right, but the Three Kings Day Nomenclature would associate it with Latino cultures.

[Anonymous]

I flew from sea to bwi today. It stopped in midway and half the passengers who got on the plane were pilots and flight attendants. It was quite a sight. They all looked tired too.

[Anonymous]

My flight tomorrow from FLL to DCA does not have a plane listed Flight aware. Should I be worried?

https://flightaware.com/live/flight/SWA1827/history/20221231/0130Z/KFLL/KDCA

[Anonymous]

Anonymous wrote:We just took southwest back home from Florida with no issues or delays…must have been the only ones

What airport?

FLL seems to have not been able to get a flight to DCA since Monday.

[Anonymous]

Anonymous wrote:My flight tomorrow from FLL to DCA does not have a plane listed Flight aware. Should I be worried?

https://flightaware.com/live/flight/SWA1827/history/20221231/0130Z/KFLL/KDCA

Flights for tomorrow are supposed to be back to normal according to news outlets.
https://www.cnn.com/travel/article/southwest-flight-cancellations-thursday/index.html

[Anonymous]

AUS to BWI tomorrow. I’m feeling pretty confident. Same route has not been cancelled last couple days. Slightly annoyed at the relatives asking about it. I appreciate the concern but I am an adult and can figure out my flights. At least I think I can.

[Anonymous]

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Anonymous wrote:There are several ways in which the FU is different from normal weather delays:

1) SWA software collapse. We were sitting in BWI for hours watching a slow motion disaster. One flight attendant was stuck somewhere. They found a replacement flight attendant. They were then on the phone for hours trying to reach someone at SWA to update the crew record to put the replacement attendant on. As my teenager said, she could write the code to automate that in a day. It’s ridiculous that they did not have software to handle this.

2) we were on a flight with tickets purchased months ago. No weather issues, no crew issues, no mechanical issues. They bumped my children from that flight to accommodate A list preferred people from other flights that had been cancelled. I e never heard of an airline bumping passengers just because they want to accommodate other passengers. Ironically, my husband and I are A list preferred (so did not get bumped but couldn’t leave our kids standing in the airport). I thought this policy was absolutely outrageous and I’ve never heard of that happening before. They also rank the stand by list by whether you have status so there was no way for the kids to get off stand by.

3) also oddly they loaded our luggage even though we had been bumped from the flight hours before the plane took off. Most airlines have the capacity to pull luggage in that circumstance — I assume this is another failing of the SW software. I thought there was an FAA rule that the luggage couldn’t fly if the person wasn’t checked in for the flight.

What did you ulitmately do PP? Your situation is especially maddening because your flight actually took off.

We just came home but I’m upset about our luggage which they sent to our destination and I has been sitting at the carousel for days now. (Some nice lady there sent us a picture of one bag! But we have no way to get it of course). There is stuff in there the kids need for school plus Christmas presents they got that are now sold out, etc. im seeing people online saying it will be a month or two before we get our stuff. I just don’t know whether to go out and buy whole new wardrobes for everyone. Unfortunately we were going to a cold weather destination so it’s all our winter stuff in the bags.

Your entire winter wardrobe is in those bags?

Not mine, although it is most of my underwear and my casual stuff like leggings. (A weeks worth of underwear is basically my underwear supply!). For my kids, it is a bit worse as their wardrobes are not so deep. So if they lose a couple hoodies and half a dozen joggers/jeans that is most of their wardrobe. Another teen packed all her sports bras and her sneakers. And our snow boots are in the checked luggage so trying to decide how long we can go without snow boots. And their snow pants which they need for an upcoming school trip. If we had a better sense of how long it realistically would be, I would be able to plan better. This week is not a big deal but we really do need a lot of it for next week and the week after.
A weeks worth of clothing is a lot of stuff!

This is mind boggling. You have 7 pieces of underwear? And your kiods have *less* than that? A couple of hoodies is your kids' entire wardrobe?

Next year, skip the flight over Christmas, and buy your family some clothes, FFS.

DP but bras are freaking expensive!

Get yourself to Nordstrom rack where brand name bras are $35 or less.

Go away troll.

Agreed. This poster is an unbearable azz. Must work for sw.

[Anonymous]

It’s public information that the issue is southwest’s antiquated
software system to assign crew and reschedule flights went down. It’s not the weather anymore ya morons omg. That was a week ago, it wouldn’t be causing 2500 flights a day to be canceled on Thursday of this week when it’s 60 in most of the country. Their ancient software broke and they can’t schedule anyone.

[Anonymous]

FLL is already a mess PP.

Flight 1009 on Friday, 12/30/22, from FLL to DAL, 6:25am ET takeoff.

Boarding scheduled to begin at 5:55am ET.

Southwest began their onboarding announcements at 5:45am ET and outlined how we would board by sections.

At 5:50am ET a text message came across to my phone, saying the flight was delayed. The announcer then said he had some bad news, and that the flight was delayed until 9am, due to the fact they had no pilot.

How in the world, at 5:50am ET, did they not know they had no pilot for their 6:25am ET flight?!? All this on the day they opened back up their flights and supposedly had things sorted out?

We will miss our connection home.

[Anonymous]

Anonymous wrote:FLL is already a mess PP.

Flight 1009 on Friday, 12/30/22, from FLL to DAL, 6:25am ET takeoff.

Boarding scheduled to begin at 5:55am ET.

Southwest began their onboarding announcements at 5:45am ET and outlined how we would board by sections.

At 5:50am ET a text message came across to my phone, saying the flight was delayed. The announcer then said he had some bad news, and that the flight was delayed until 9am, due to the fact they had no pilot.

How in the world, at 5:50am ET, did they not know they had no pilot for their 6:25am ET flight?!? All this on the day they opened back up their flights and supposedly had things sorted out?

We will miss our connection home.

I guess they still don’t know where their pilots are.

[Anonymous]

Anonymous wrote:

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Anonymous wrote:

Anonymous wrote:There are several ways in which the FU is different from normal weather delays:

1) SWA software collapse. We were sitting in BWI for hours watching a slow motion disaster. One flight attendant was stuck somewhere. They found a replacement flight attendant. They were then on the phone for hours trying to reach someone at SWA to update the crew record to put the replacement attendant on. As my teenager said, she could write the code to automate that in a day. It’s ridiculous that they did not have software to handle this.

2) we were on a flight with tickets purchased months ago. No weather issues, no crew issues, no mechanical issues. They bumped my children from that flight to accommodate A list preferred people from other flights that had been cancelled. I e never heard of an airline bumping passengers just because they want to accommodate other passengers. Ironically, my husband and I are A list preferred (so did not get bumped but couldn’t leave our kids standing in the airport). I thought this policy was absolutely outrageous and I’ve never heard of that happening before. They also rank the stand by list by whether you have status so there was no way for the kids to get off stand by.

3) also oddly they loaded our luggage even though we had been bumped from the flight hours before the plane took off. Most airlines have the capacity to pull luggage in that circumstance — I assume this is another failing of the SW software. I thought there was an FAA rule that the luggage couldn’t fly if the person wasn’t checked in for the flight.

What did you ulitmately do PP? Your situation is especially maddening because your flight actually took off.

We just came home but I’m upset about our luggage which they sent to our destination and I has been sitting at the carousel for days now. (Some nice lady there sent us a picture of one bag! But we have no way to get it of course). There is stuff in there the kids need for school plus Christmas presents they got that are now sold out, etc. im seeing people online saying it will be a month or two before we get our stuff. I just don’t know whether to go out and buy whole new wardrobes for everyone. Unfortunately we were going to a cold weather destination so it’s all our winter stuff in the bags.

Your entire winter wardrobe is in those bags?

Not mine, although it is most of my underwear and my casual stuff like leggings. (A weeks worth of underwear is basically my underwear supply!). For my kids, it is a bit worse as their wardrobes are not so deep. So if they lose a couple hoodies and half a dozen joggers/jeans that is most of their wardrobe. Another teen packed all her sports bras and her sneakers. And our snow boots are in the checked luggage so trying to decide how long we can go without snow boots. And their snow pants which they need for an upcoming school trip. If we had a better sense of how long it realistically would be, I would be able to plan better. This week is not a big deal but we really do need a lot of it for next week and the week after.
A weeks worth of clothing is a lot of stuff!

This is mind boggling. You have 7 pieces of underwear? And your kiods have *less* than that? A couple of hoodies is your kids' entire wardrobe?

Next year, skip the flight over Christmas, and buy your family some clothes, FFS.

DP here. Is this the new a-hole response because the other one got boring? I would be totally bummed to lose a week’s worth of my favorite stuff because most people tend to take their favorite clothes on vacation with them. Plus, pp explained all of the things in the bags they only have one of, like heavy coats, snow pants and boots. You are just being a jerk on purpose. Sorry you can’t afford travel.

I made no mention of favorite clothes, being bummed or winter equipment. The PP said nearly her entire stash of underwear was in the checked bags, and her kids had even less than that. That is, frankly, nuts. You should read more carefully before throwing insults around.

??? You are the one insulting someone over the amount of underwear they have. Time to rethink your life choices that led you to that moment.

These were the same troll(s) on Page 1 who were trying to convince us that Southwest was not melting down and, in fact, everything happening was quite normal. And that anyone concerned was over-reacting.

Their track record is garbage. Like I said, they are likely paid-for hacks from some rightwing think tank or public affairs firm