Is it reasonable to have to replace a 7-year old A/C system?

[Anonymous]

Anonymous wrote:This is OP again. Just to clarify-- they added the freon and did the testing, so it is done and I have functioning A/C. I don't need window units. I just need to decide whether to pursue replacing the system if there are indeed leaks.

However, since consensus is that I got ripped off, is there any recourse I can take at this point? Is it possible to complain and get any money back?

Most likely that money is gone but you can try. How many workers came to check the system and how long did they stay? If it was one guy working 1-2 hours, I think you have a case to argue. If so, I'd contact them and say you believe you were over-charged. Tell him you are considering contacting BBB and/or posting reviews on the net. I, of course, wouldn't do that until you know for sure you don't want to use them to install your new system.

[Anonymous]

Anonymous wrote:We had a freon leak and were told that the only real fix was to replace the coil (I think that's the part), which we did. if I were you, I would take advantage of the time you are buying with the freon recharge and call around. Since the company you used will apply the $1,100 to a new system, the first thing you need to do is get a quote for a new system (or part) from that company. Then call other places and ask what they would charge to diagnose the system and to replace it. They will probably apply the diagnostic fee to a new system. Go with a reputable company that offers the most cost effective solution. And get a good maintenance contract. You will get priority service if this happens again.

I may be cynical, but I suspect they overcharged you and then threw you the bone of "you can apply this to a new system" just to get you hooked. So fine, get an estimate for a new system from them, but get two more estimates and tell the companies what you've been through so far. There are good companies out there, and they will be appalled if you got taken.

[Anonymous]

Anonymous wrote:

Anonymous wrote:We had a freon leak and were told that the only real fix was to replace the coil (I think that's the part), which we did. if I were you, I would take advantage of the time you are buying with the freon recharge and call around. Since the company you used will apply the $1,100 to a new system, the first thing you need to do is get a quote for a new system (or part) from that company. Then call other places and ask what they would charge to diagnose the system and to replace it. They will probably apply the diagnostic fee to a new system. Go with a reputable company that offers the most cost effective solution. And get a good maintenance contract. You will get priority service if this happens again.

I may be cynical, but I suspect they overcharged you and then threw you the bone of "you can apply this to a new system" just to get you hooked. So fine, get an estimate for a new system from them, but get two more estimates and tell the companies what you've been through so far. There are good companies out there, and they will be appalled if you got taken.

That's exactly what/why they did it.

[Anonymous]

Anonymous wrote:Thats crazy, We had a freon leak w/ a new system. We had a maintenance plan w/ cropp and all they did was keep refilling it and claiming it was loose fittings that they tightened. One year after the same thing over and over again, We found another company that did the proper testing to find the leaking part. The leak was the coil so they diagnosed for 80 dollars and replaced the coil and did it for 1k because it was under warranty.

That sounds very high too if it was under warranty. A new coil can cost that much, but not under warranty. We are having a coil issue with an older system. We were told no warranty $1200-1600 but given our system its best to replace.